Strata Insurance Claims

We're available 24/7 for you to lodge a claim

Call 13 25 24

Make or track a claim for your Strata Insurance

For emergency support, call 000 if you need support from a flood or fallen tree please call the SES on 132 500. If you need immediate assistance to secure your property, please call us anytime on 13 25 24.

Before you get started

Most claims take only 10–15 minutes to lodge, please have ready:

Your Suncorp policy number

Get help finding your policy number here

Please Note: If the loss is caused by theft, you need to notify the police and obtain a report.

It’s handy to have:

Details of what has been affected e.g. broken window, roof damaged by fallen tree.
For electrical items please have details about the make and model handy.

We may also ask for copies of any pre-purchase property inspection reports.
Don't worry if you don’t have everything ready - you can lodge now and add details later.

We’re available 24/7 for you to lodge a claim

What happens after you’ve lodged a claim

We’ll provide you with a claim number and claim confirmation via email
If we need to confirm anything, we'll call you on the number you’ve provided us during your claim.

We will tell you about the progress of your claim at least every 20 Business Days, and we will respond to your routine enquiries about your claim progress within 10 Business Days – in accordance with the General Insurance Code of Practice.

Track your claim

Your dedicated claims advisor will keep you updated on your claim progress^*, however if you still have questions please call 13 25 24.

See claims enquiries contact hours here

Need extra support?

We recognise that everyone’s situation and needs are different. Depending on your personal circumstances you can continue to lodge your claim online or phone us on 13 25 24. You can also advise us of any vulnerabilities later in your lodgement.

Extra support for customers in need

Looking for something else?

Pay an excess Get policy documents Review level of cover

Suncorp acknowledges the Traditional Custodians of the lands on where we work, live, and conduct business across Australia. We pay our respects to Elders past and present. Read more about our commitment to reconciliation.

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GENERAL INSURANCE

Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statement before you make any decision regarding this product. The Target Market Determination is also available.

General Insurance (including Home Building, Home Contents, Landlord, Strata, Car, CTP, Motorcycle, Caravan, Motorhome, Boat Insurance, Business Insurance and Barristers Insurance) is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance.

SUNCORP HEALTH INSURANCE
Suncorp Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib. Read the policy booklet before buying this insurance.

SUNCORP LIFE INSURANCE
Suncorp Life Insurance products, other than in some circumstances the Redundancy Benefit, are issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies are not part of the Suncorp Group. TAL Life uses the Suncorp brand under licence from the Suncorp Group. Redundancy Benefit provided on or before 31st March 2020 was issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1st April 2020 are issued by TAL Life. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.

Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Product you must read the relevant Product Disclosure Statement. The Target Market Determination (TMD) for the product is also available.

TAL Life is proud to have adopted the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.