Boat Insurance Claims

We’re available 24/7 for you to lodge your claim

Call 13 25 24

Make or track a claim for your Boat Insurance

If you need immediate assistance to secure your property or arrange an urgent tow, please call us anytime on 13 25 24.

 Before you get started

Most claims take only 10–15 minutes to lodge, please have ready:

  • Your Suncorp policy number

Get help finding your policy number here

Please Note: If the loss is caused by theft, you need to notify the police and obtain a report.

It’s handy to have:

  • Details about when the event occurred and what happened.
  • Details of other people or vehicles involved, i.e. name and address.
  • Don't worry if you don’t have everything ready - you can lodge now and add details later

Call 13 25 24

We’re available 24/7 for you to lodge your claim

What happens after you’ve lodged a claim

  • We’ll provide you with a claim number and claim confirmation via email
  • If we need to confirm anything, we'll call you on the number you’ve provided us during your claim.
  • We will tell you about the progress of your claim at least every 20 Business Days, and we will respond to your routine enquiries about your claim progress within 10 Business Days – in accordance with the General Insurance Code of Practice.

Need extra support?

We recognise that everyone’s situation and needs are different. Depending on your personal circumstances you can continue to lodge your claim online or phone us on 13 25 24. You can also advise us of any vulnerabilities later in your lodgement.

Extra support for customers in need

Looking for something else?

Pay an excess Get policy documents Review level of cover

Disclaimer information

*After you lodge your claim, we’ll keep you updated at least every 20 business days and respond to routine questions about your claim’s progress within 10 business days, in line with the General Insurance Code of Practice.