Third Party Car Insurance claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Gather the following info

Your Suncorp policy number
Details about when the event occurred and what happened.
Details of other people or vehicles involved.

Please note:

If the loss is caused by theft, you should notify the police and obtain a report.

Step 2

Make your claim

To lodge your claim you can either call or send us an online message (email) and one of our friendly staff will be there to take care of you.

24 hours / 7 days a week

Send an online message

Step 3

Assessment

We'll check out your car to assess the damage. Suncorp insurance customers have access to over 30 assessment centres & 530 recommended repairers.

Step 4 - Correct tick

Repair, replace or payout

All sorted, you're back on track.

Need to pay your excess? Go to Payments page

Track your insurance claim

We know you want your claim to be sorted as quickly as possible. Your dedicated claims advisor will keep you updated of your claim's progress, however if you still have questions please call

Available 8am – 7pm Monday – Friday,
8am – 5pm Saturday - Sunday AEDT

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Suncorp Life Insurance products, other than in some circumstances the Redundancy Benefit, are issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies are not part of the Suncorp Group. TAL Life uses the Suncorp brand under licence from the Suncorp Group. Redundancy Benefit provided on or before 31st March 2020 was issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1st April 2020 are issued by TAL Life. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.

Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Product you must read the relevant Product Disclosure Statement. The Target Market Determination (TMD) for the product is also available.

TAL Life is proud to have adopted the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.