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Third Party Car Insurance claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Step 1

Gather the following info

  • Your Suncorp policy number
  • Details about when the event occurred and what happened.
  • Details of other people or vehicles involved.

Please note:

If the loss is caused by theft, you should notify the police and obtain a report.

Step 2

Make your claim

To lodge your claim you can either call or send us an online message (email) and one of our friendly staff will be there to take care of you.

13 25 24

24 hours / 7 days a week

Send an online message

Step 3


We'll check out your car to assess the damage. Suncorp insurance customers have access to over 30 assessment centres & 530 recommended repairers.

Step 4 - Correct tick

Repair, replace or payout

All sorted, you're back on track.

Need to pay your excess? Go to Payments page