Supporting vulnerable customers

We’re here to help vulnerable customers.

Supporting vulnerable customers

We’re here to help vulnerable customers.

We recognise that our customers may become vulnerable at some point in their lives. Vulnerability may be temporary or ongoing and can occur gradually or suddenly. An individual’s vulnerability may be a result of one or more risk factors including medical reasons for a current or intended insurance claim. We are committed to taking a flexible and inclusive approach to support our customers and our employees experiencing vulnerability.

If you believe that you are affected by vulnerability, please contact us or one of the relevant services below.

Translating and Interpreting Services (TIS)
*cost involved

An interpreting service provided by the Department of Home Affairs for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

 
Hours:

24/7

Contact:
National Relay Service (NRS)

An Australia-wide telephone access service available to customers who are deaf or have a hearing or speech impairment.

 
Hours:

24/7

Contact:

Website
Voice – 1300 555 727
TTY – 133 677
SMS – 0423 677 767

National Debt Helpline

Financial / debt issues

 
Hours:

Mon - Fri 

9:00am – 5:00pm
in each state   

Contact:
Financial Counselling

Financial counsellors are non-judgmental, qualified professionals who provide information, support and advocacy to people in financial difficulty.

 
Hours:

Mon - Fri 

9:00am – 4:30pm
in each state   

Contact:
1800 Respect

Domestic and Family Violence

 
Hours:

24/7

Contact:
Emergency

Triple 000 - Emergency Fire, Police, Ambulance

 
Hours:

24/7

Contact:

000

Beyond Blue

Mental health support

 
Hours:

24/7

Contact:
Lifeline

Crisis support

 
Hours:

24/7

Contact:
Wesley Mission

Website connecting people to a range of local services

 
Contact:
Social work – Department of Human Services

If eligible, Social Work Services provide support, counselling and information in difficult times.

 
Hours:

Mon - Fri 

7:00am – 10:00pm

Contact:
IDCare

Supports Australians with concerns about their identity or related cyber security.

 
Hours:

Mon - Fri 

8:00am – 5:00pm
AEST

Contact:

If you believe that you are affected by vulnerability, please contact us or one of the relevant services below.

Translating and Interpreting Services (TIS)
*cost involved

An interpreting service provided by the Department of Home Affairs for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

 
Hours:

24/7

Contact:

-

National Relay Service (NRS)

An Australia-wide telephone access service available to customers who are deaf or have a hearing or speech impairment.

 
Hours:

24/7

Contact:

Website
Voice – 1300 555 727
TTY – 133 677
SMS – 0423 677 767

National Debt Helpline

Financial / debt issues

 
Hours:

Mon - Fri 

9:00am – 5:00pm
in each state   

Contact:

-

Financial Counselling

Financial counsellors are non-judgmental, qualified professionals who provide information, support and advocacy to people in financial difficulty.

 
Hours:

Mon - Fri 

9:00am – 4:30pm
in each state   

Contact:
1800 Respect

Domestic and Family Violence

 
Hours:

24/7

Contact:
Emergency

Triple 000 - Emergency Fire, Police, Ambulance

 
Hours:

24/7

Contact:

000

Beyond Blue

Mental health support

 
Hours:

24/7

Contact:
Lifeline

Crisis support

 
Hours:

24/7

Contact:
Wesley Mission

Website connecting people to a range of local services

 
Contact:

-
 

Social work – Department of Human Services

If eligible, Social Work Services provide support, counselling and information in difficult times.

 
Hours:

Mon - Fri 

7:00am – 10:00pm

Contact:
IDCare

Supports Australians with concerns about their identity or related cyber security.

 
Hours:

Mon - Fri 

8:00am – 5:00pm
AEST

Contact:

Things you should know

Insurance cover offered through Suncorp Super products is provided by insurers who are not part of the LGIAsuper Group.