Product Information Documents & Forms

If you are looking for further information on any of our products, you can download them below.

All documents below are in PDF format and require Adobe Reader. Download Adobe Reader

ePayments Code

Banking Code of Practice

Access a copy of the ePayments code

Access the Banking Code of Practice

Identification Requirements and Supporting Documents

Identification - Who can certify ID documents

Download the Account Opening and Application Requirements (PDF, 43KB)

Download Certification Information - List of Australian Certifiers (PDF, 233KB)

Product Information Documents

Personal Transaction / Savings Accounts:

Everyday Options Account
Everyday Essentials Account
Kids Savings Account
Growth Saver Account

Carbon Insights Account

Suncorp Bank Debit cards

Buy Now PayLater

Business Accounts:

Business Premium Accounts
Business Saver Accounts
General Trust Accounts
Real Estate Trust Accounts
Solicitors Trust Accounts

Wealth Cash Management Account

Merchant and Payment Products

Term Deposits:

Standard Term Deposits
Negotiated Term Deposits

Farm Management Accounts

Home & Personal Lending

Personal Credit Cards

Business Credit Cards

Business Lending

Schedule of Fees and Charges for other Personal accounts

Schedule of Fees and Charges for other Business accounts

Lending Fees and Charges for other Suncorp Bank Home Loans and Packages

Charges Related to Terms & Conditions, effective 9 November 2023

Terms and Conditions for Suncorp Bank Accounts and Continuing Credit Accounts
Personal Deposit Accounts Product Information Document
Business Accounts Product Information Document
Wealth Cash Management Account Product Information Document
Carbon Insights Account Product Information Document & Terms and Conditions
Fixed Term Deposits Product Information Document
Farm Management Deposit Account Product Information Document & Terms and Conditions
PayID Terms and Conditions
Suncorp Bank PayLater Terms & Conditions
Suncorp Bank Apple Pay TM Terms and Conditions
Suncorp Bank Google Pay TM Terms and Conditions
EFTPOS Terms and Conditions
Virtual POS Terms and Conditions
Multipay Terms and Conditions
Foreign Tax Liability Self Declaration - Entities

Suncorp Bank Carbon Insights Account Product Information Document & Terms and Conditions

Suncorp Bank PayLater Terms and Conditions (PDF, 100KB)

Farm Management Deposit Account Product Information Document (PDF, 415KB)

Credit Card Terms & Conditions

Personal Schedule of Fees and Charges (PDF, 126KB)

Business Schedule of Fees and Charges (PDF, 131KB)

Other Home Loan and Package Lending Fees and Charges (PDF, 157KB)

Financial Services Guide

Product Information Documents

Terms and Conditions

Product Disclosure Statements

Foreign Currency and Treasury (PDF 494KB)

Terms and Conditions Treasury (PDF, 513 KB)

NOTE: If you need assistance to help select the appropriate form and/or complete the form, please contact 13 11 55 and ask for Lending or Banking.

Security Information to Bank Safely

Personal Banking Account Application Form

Direct Debit Stop-Cancellation Request

Account Info Only Authority Form

Third Party to Operate – Add

Third Party to Operate – Removal

Power of Attorney - Add

Power of Attorney - Removal

Visa Debit Dispute Form

Foreign Tax Liability Self Declaration - Individual

Foreign Tax Liability Self Declaration - Entity

Salary Credit Form

A guide to help safeguard your cards, PINS and Access codes. Helping you protect your identity and keep your financial information safe.

Complete this form to open a personal banking account

Complete this form to stop or cancel a Direct Debit being taken from your account

Complete this form to add an Account Only authority to an existing account

Complete this form to nominate a Third Party to Operate your accounts. This form is not to be used for Kids Accounts, Business Accounts or Home Loans.

Third Party to Operate (TPO's) enables someone to act on your behalf in relation to your accounts. (i.e. The person nominated will be able to access, discuss or change your banking products)

Complete this form to cancel a Third Party to Operate authority that enables someone to act on your behalf in relation to your accounts.

Complete this form to appoint a Power of Attorney

Complete this form to remove a Power of Attorney

'Complete this form to dispute visa debit transaction/s.

Please do not use this form to dispute transactions on a lost or stolen card, please call us on 13 11 55 or visit us in Branch instead.

Complete this form to confirm your Foreign Tax Liability status under CRS and FATCA requirements

Arrange for your salary to be deposited to your Suncorp account by completing this form and providing it to your employer

NOTE: If you need assistance to help select the appropriate form and/or complete the form, please contact 13 11 55 and ask for Credit Cards.

Add Additional Cardholder Form

Appoint an Authorised Person Form

Auto Pay/Direct Debit Form

Personal Credit Card Transaction Dispute Form

Complete this form to add an Additional Cardholder to your Credit Card account

Completed this form to add an Authorised Person to your Credit Card account

Complete this form to add a Direct Debit payment instruction to your Credit Card account

Complete this form to Dispute transactions on your Credit Card account

NOTE: If you need assistance to help select the appropriate form and/or complete the form, please contact 13 11 55 and ask for Business Banking.

Non-Personal Account Opening Application Form

Add/Delete Authority Request Form

Complete this form to open a non-personal banking account

This form is to:

add or delete authorised person/s on Business Deposit Account (including Line of Credit/Overdraft), Merchant Facility and Multipay
add or delete access level of existing or non-related party(ies) on a Term Loan
change account operating authorities on Business Deposit Account.

Please visit the nearest branch or contact us on 13 11 55 to request the change via our paperless process.

NOTE: If you need assistance to help select the appropriate form and/or complete the form, please contact 13 11 55 and ask for Lending.

Nomination for loan notices & documents – Regulated accounts

If the National Credit Code applies to your jointly held loan account, each borrower has the right to receive all important notices and other documents.

This form allows a borrower to choose one person to receive these notices and documents on behalf of all borrowers.

If eligible, register for online Cashback or complete a once-off Cashback withdrawal request.

NOTE: If you need assistance to help select the appropriate form and/or complete the form, please contact 13 11 55 and ask for Credit Cards

Add Additional Business Credit Card Form

Auto Pay/Direct Debit Form

Change of Business Name Application Form

Business Credit Card Credit Limit Increase Form

Business Credit Card Transaction Dispute Form

Complete this form to add an Additional Business Cardholder to your Business Credit Card account

Complete this form to add a Direct Debit payment instruction to your Business Credit Card account

Completed this form to change the name of your Business on your Business Credit Card account

Complete this form to request for a limit increase on your Business Credit Card account

Complete this form to dispute transaction(s) on your Business Credit Card account

Target Market Determination Documents

Personal Transaction / Savings Accounts

Buy Now, Pay Later

Business Accounts

Personal & Business Accounts

Home Lending

Treasury

Credit Cards

Suncorp Bank PayLater Account (PDF, 78KB)

Term Deposit (PDF, 76KB)

Guarantor Guide

Broker documents

Broker Authority

Broker Authority for Existing Loans (PDF, 206KB)