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Customer Relations

If you have a complaint, compliment or suggestion, please get in touch. Our Customer Relations team is here to help

We value your thoughts on any issues concerning your relationship with us.

If you’ve had a positive experience, we’ll share your message with the team or person who assisted you and make sure they get the recognition they deserve.

And if we didn’t meet your expectations in any way, please let us know. If something has gone wrong, we’ll do our best put things right as soon as possible.

We’re here to listen

Please share your suggestions, compliments and complaints.

Online feedback form

More about making a complaint

If you experience a problem or are dissatisfied with any aspect of your relationship with us, we want to know.

How to contact Suncorp with a complaint

The simplest way to resolve a complaint can be by contacting us or visiting your nearest Suncorp branch.

If we aren’t able to resolve your complaint or you’d prefer not to contact the people who provided your initial service, our Customer Relations team can assist. Here’s how to submit a complaint to our Customer Relations team:


Feedback form


Contact our Customer Relations team
1800 689 762 (Mon-Fri 9am-5pm AEST) 


Customer Relations - RE058
Reply Paid 1453

Visit your nearest branch

When submitting a complaint, please provide any details or documents that will help us to better understand the problem and let us know how you’d like your complaint to be resolved.

How we’ll do our best to resolve your complaint

First, we’ll acknowledge your complaint and explain how we’ll work with you to resolve it. Whilst we’re able to resolve most complaints in a few days, we’ll let you know if we need more time.

Along the way, we’ll keep you advised of progress.

We will be focused on resolving this issue for you whilst also providing the appropriate teams with real-time feedback to help ensure the same issue doesn’t occur for other customers.

How long will it take

Most complaints can be resolved on the spot or within days. We'll keep you informed of our progress and if we're unable to resolve your complaint within 21 days, we'll tell you that we need more time to investigate.

Need more options?

If you’re not happy with how we’ve resolved your complaint, you can refer your complaint to the Australian Financial Complaints Authority (AFCA).

Contact the Australian Financial Complaints Authority (AFCA)

AFCA provides fair and independent financial services complaint resolution that is free for consumers. Before AFCA can investigate your complaint, they ask you to contact us first to see if we can address your complaint to your satisfaction. If your issue has not been resolved, you can lodge a complaint with AFCA.

Here’s how to learn more about AFCA and confirm if they can assist you:


1800 931 678


Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

Providing better banking for all Australians

Suncorp supports the Banking Code of Practice. The Code sets out the banking industry’s key commitments and obligations to customers on standards of practice, disclosure and principles of conduct for their banking services. It applies to personal and small business bank customers. Learn more at The Australian Banking Association website.


Banking products are issued by Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882 (“Suncorp Bank”). Compliance under the Banking Code of Practice is monitored by The Banking Code Compliance Committee (BCCC). You can report any breaches of the code directly to the BCCC. For more information, visit the BCCC website.

Got a Question?

Ask Scout, the Suncorp Virtual Assistant