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Customer Relations

Satisfying our customers with our product range and customer service is important to us and if there are ways in which we can improve, we'd love to hear from you.

Whilst dealing with us, you may have an idea or suggestion that can help us improve our service to you. We are committed to treating each customer as an individual and we value your thoughts on any issues concerning your relationship with us.

The Customer Relations Form provides you with the opportunity to voice any compliments, suggestions, complaints, problems or concerns you may have from your experiences with us.

Suncorp Customer advocate

We’re here to make a better today for our customers. That means doing the fair and ethical thing every time we interact with you.

To hold us accountable in this aspiration, we’ve appointed Debra Tagg to be Suncorp’s Group Customer Advocate. Debra and her team work across Suncorp to identify and act upon opportunities to better protect customers’ interests. On some occasions, Debra reviews complex and sensitive complaints to ensure a quick resolution for our customers. These cases are referred internally through our Customer Relations Team. The Group Customer Advocate role delivers on a banking industry commitment, but also includes our insurance business as well – which is an industry first.

If you have a complaint, you can lodge it using our online complaints form below.

Complaints

We are committed to providing outstanding customer service, products and facilities. If you believe that we have not delivered in any one particular area we would like to hear your comments.

Complaints are an important part of maintaining and improving our standards. If you have any complaints regarding service or products, please contact the people who provided your initial service. If your complaint is not resolved to your satisfaction or you do not wish to contact the people who provided your initial service, you can contact us using the following methods:

How to contact Suncorp with a complaint

Online

Phone

1800 689 762 (Free call)

Fax

Mail

Suncorp
Customer Relations - RE058
Reply Paid 1453
BRISBANE QLD 4001

If you have any questions, contact us.
Locate your nearest Suncorp branch