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Get ready for a new way to be rewarded! There will be a new rewards program for eligible Suncorp Bank and Suncorp Insurance customers launching soon through the Suncorp App. A separate program will be available for eligible AAMI customers through the AAMI app and for eligible GIO customers through the GIO app. Apia customers will be able to access the new rewards program through their online services portal. This means Suncorp Benefits as you know it, will be switched off to make way for these new programs.
What to do before Suncorp Benefits ends
If you’re a Suncorp Benefits user, before it switches off you can still treat yourself or your loved ones with discounts on a range of eGift cards.
Timeline
Dates are subject to change
Commonly asked questions
When things change, it’s normal to have a few questions! We get it, which is why we’ve put together some answers for you to understand more about the transition from Suncorp Benefits to our new reward programs.
Suncorp Benefits will be closing soon to make way for an exciting new rewards program! Eligible customers can continue shopping for discounted eGift cards until 18 May 2022. After that, you will only be able to access any eGift cards you have already purchased. You will not be able to purchase any new eGift cards. Access to the current rewards program will close on 27 June 2022 to make way for the new program.
Eligible customers will be able to access the new Suncorp rewards program via the Suncorp App and 'My Suncorp' on your computer. There will be separate rewards programs for eligible AAMI, Apia and GIO customers.
Yes, you can continue to shop our discounted eGift Cards and use your eWallet funds until 18 May 2022. From 19 May 2022 until 27 June 2022, Suncorp Benefits can only be used to access existing eGift cards.
All eGift Cards purchased before Suncorp Benefits switches off will continue to be valid until their expiry date. If you experience any issues with your eGift card please contact 1300 989 502 for further assistance.
No, your eGift Cards and eWallet cash will not be carried across to the new rewards program. Therefore, it is important to spend your current eWallet funds and save your eGift card before the program closes. Your eGift card will be valid until its expiry date. Just take a screenshot of your barcode and PIN. If using your computer, you can save your eGift cards as a PDF or print them.
If using a smartphone or tablet you can simply take a screenshot of the barcode and PIN, or if using a computer, you can save your eGift card to PDF or print out.
You can continue to access your existing eGift cards via Suncorp Benefits until the program closes on 27 June 2022. To make sure you can continue to access your purchases once the program closes please save a copy of your eGift cards.
Please spend the money in your eWallet. You can top up the funds in your eWallet if required to be able to purchase a gift card. For any queries please contact the support team on 1300 989 502.
You can load additional fund into your eWallet to allow you to make a purchase. We recommend you check the discounted price of the gift card you wish to purchase before loading funds to ensure you don't load more than you need. Remember it can take up to 3 business days for funds to appear in your eWallet.
Current special offers & events for eligible AAMI customers can be found at https://www.aami.com.au/rewards-benefits/luckyclub.html. To purchase tickets to a current event simply click the corresponding event tile and follow the link.
AAMI will be launching a new rewards program in 2022 that will be available through the AAMI App and website. More news of this will be communicated when available.
Apia will be launching a new rewards program in 2022 that will be available through the Apia website. More news of this will be communicated when available.
GIO will be launching a new rewards program in 2022 through the GIO App. More news of this will be communicated when available.
Eligible customers will be able to access the new Suncorp rewards program via the Suncorp App.
Can’t find what you’re looking for?
We’re always here to help. So, if there’s anything else we can support you with relating to Suncorp Benefits please get in touch with our support team at 1300 989 502.