Get ready for a new way to be rewarded! Launching in 2022, there will be a new rewards program for eligible Suncorp Bank and Suncorp Insurance customers through the Suncorp App. A separate program will be available for eligible AAMI customers through the AAMI app and for eligible GIO customers through the GIO app. Apia customers will be able to access the new rewards program through their online services portal. This means Suncorp Benefits as you know it, will be switched off to make way for these new programs.
What to do before Suncorp Benefits ends
Commonly asked questions
When things change, it’s normal to have a few questions! We get it, which is why we’ve put together some answers for you to understand more about the transition from Suncorp Benefits to our new reward programs.
Suncorp Benefits as you know it is winding down to make way for a new rewards program coming in 2022! Eligible customers can continue shopping for discounted eGift cards until 20 January 2022. After that, you will only be able to access any eGift cards you have already purchased. You will not be able to purchase any new eGift cards. On the 27 March 2022 access to the platform will be decommissioned.
Accessing the new programs will be available for eligible customers through the Suncorp App and ‘My Suncorp’ on your computer. For eligible AAMI customers, you will be able to access via the AAMI App or by logging into ‘My Account’ and for eligible GIO customers through the GIO App. Apia customers will be able to access the new rewards program through their online services portal.
Eligible customers can continue to shop discounted eGift Cards and use eWallet funds until 20 January 2022. From 21 January 2022 and up till 27 March 2022, Suncorp Benefits can only be used to access existing eGift cards.
All eGift Cards purchased before Suncorp Benefits switches off will continue to be valid until their expiry date. If you experience any issues with your eGift card please contact 1300 989 502 for further assistance.
No, your eGift Cards and eWallet cash will not be carried across to the new rewards program. Therefore, it is important to spend your current eWallet funds and save your eGift card before the program closes. Your eGift card will be valid until its expiry date. Just take a screenshot of your barcode and PIN. If using your computer, you can save your eGift cards as a PDF or print them.
If using a smartphone or tablet you can simply take a screenshot of the barcode and PIN, or if using a computer, you can save your eGift card to PDF or print out.
Access to the current Suncorp Benefits program will permanently close on 27 March 2022 so it is important you access the program before this to screenshot or print your eGift cards for future use.
Please spend the money in your eWallet before 20 Jan 2022. You can top up the funds in your eWallet to purchase a gift card up until 20 Jan 2022. For any queries please contact the support team on 1300 989 502.
You can load additional funds into your eWallet to allow you to make a purchase. We recommend you check the discounted price of the gift card you wish to purchase before loaded funds to ensure you don't load more than you need. Remember it can take up to 3 business days for funds to appear in your eWallet. Purchase of new eGift cards will cease on 20 January 2022 and you will need to complete your purchase before this date.
Current special offers & events for eligible AAMI customers can be found at https://www.aami.com.au/rewards-benefits/luckyclub.html. To purchase tickets to a current event simply click the corresponding event tile and follow the link.
You will not be eligible to access the new Suncorp rewards program, unless you hold an eligible Suncorp Bank or Suncorp Insurance product. Apia will be launching a new rewards program in 2022 that will be available through the Apia website. More news of this will be communicated when available.
You will not be eligible to access the new Suncorp rewards program unless you hold an eligible Suncorp Bank or Suncorp Insurance product. GIO will be launching a new rewards program in 2022 through the GIO App. More news of this will be communicated when available.
Eligible customers will be able to access the new Suncorp rewards program via the Suncorp App.
Can’t find what you’re looking for?
We’re always here to help. So, if there’s anything else we can support you with relating to Suncorp Benefits please get in touch with our support team at 1300 989 502.