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How to claim for a car accident injury

19 December 2023

  • Injured in a car accident? Contact Suncorp Insurance on 13 11 60 and our CTP Claims Concierge can help lodge your claim.
  • We’ll help you to gather all relevant information to support your claim such as medical reports, police reports and information from your employer.
  • Our team of personal injury specialists will guide you through the recovery process so you receive exceptional care and support.

We know that dealing with the aftermath of a car accident can be a difficult and stressful experience particularly when you have been injured. You might have many questions about how to claim compensation for your injuries and what to expect during the process, or feel you don’t have time to manage your claim.

Our CTP Claims Concierge is here to support and guide you every step of the way. You’ll get a good outcome with great service. Simply call 13 11 60 and we’ll help:

  • identify the insurer of the vehicle at fault,
  • complete the claim form with you, and
  • lodge your claim right away.

Make a personal injury claim

Know how long you have to claim

The sooner you lodge your claim, the sooner you can request to begin your treatment and rehabilitation. Your claim for a car accident injury should ideally lodged with Suncorp within nine months of incident, but if you have any questions about timeframes, just give us a call on 13 11 60.

Record details of the incident

We can help you gather the necessary information about the accident including:

  • date, time, and location
  • name, contact details and regos of the parties involved
  • photographs or dash cam footage of the accident, and
  • any witness details.

Let the police know

If someone has been injured or there’s significant property damage, it’s vital to report the accident to the police.

Get a medical check-up and treat any immediate injuries

Your recovery is our top priority. It’s important to seek medical attention as soon as possible after the accident and treat any injuries. If you had immediate medical attention, send us the receipt or the bill. It must include:

  • All the items you were treated for.
  • Your treating doctor’s contact details.

Make sure to keep original receipts for all accident-related medical services and details of your travel expenses, such as taxi fares or a vehicle logbook. We’ll help you gather these when you call us.

Contact Suncorp Insurance to lodge your claim form

Call our CTP Claims Concierge on 13 11 60. We’ll work directly with you to complete and submit the Notice of Accident Claim Form. You can also complete the claim form and send it to us along with your medical certificate at or via post.

If the at-fault driver is insured with Suncorp Insurance, we’ll lodge the claim and provide you with a claim number. Our experienced claims specialist will contact you within one business day to look after you and your claim.

Call Suncorp Insurance to make a personal injury claim

Determining liability

We’ll work as quicky as possible to determine liability and progress your claim.

Undergo treatment and rehabilitation

At a challenging time, our focus is to make everything easier for you in your recovery.

Suncorp has partnered with Axis Premium Care to deliver the right treatment needed after your injury. We have a pathway for every recovery and a VIP network of physiotherapy clinics to help you with your treatment. We can also arrange for your treating doctor or provider to bill us directly so you’re not out of pocket.


One of the most common injuries sustained in a car accident is whiplash. To help you recover, try the My Whiplash Navigator. This is a fantastic resource created by the Motor Accident Insurance Commission (MAIC) in partnership with researchers and clinicians at the forefront of whiplash research, to guide you how best to recover after a whiplash injury.

Finalising your claim

We will provide you with a settlement assessment and work with you to resolve your claim as soon as possible. We’ve written a detailed guide listing what you can claim after a car accident injury.

Once we agree on the final payout, we will fast track your payment directly to your bank account.

What happens if I’m partially or fully at fault?

The Qld CTP scheme is an ‘at-fault’ scheme, which means if you are the driver who causes a motor vehicle accident and found fully at fault, you will not be entitled to compensation through a CTP insurer. However, if you have been seriously injured in a motor accident in QLD and were at fault, you may be able to receive necessary and reasonable care and treatment through the National Injury Insurance Scheme (NIISQ).

If you are partially at fault, you may still be eligible to claim, but may have a reduced settlement depending on much your actions contributed to causing the accident.

Do I need a lawyer to make a car accident injury claim?

No, you don’t need a lawyer. A no win no fee lawyer can charge up to 50% of your compensation* by law. Dealing directly with Suncorp Insurance, 100% of your compensation* is paid to you.

Most car accident injury claims can be resolved quickly and easily dealing directly through the insurer – in FY23 Queensland CTP insurance direct claims were resolved on average more than three times faster than represented claims.1

As Queensland’s largest CTP insurer, the team of personal injury claims specialists at Suncorp Insurance understand injury and work directly with your healthcare providers to ensure the care you receive is tailored to your needs.

Call Suncorp Insurance to start your claim

Read more:

1 Motor Accident Insurance Commission

*Your ‘compensation’ means your damages plus that part of your legal costs payable by the Insurer less the total of the applicable statutory refunds (e.g. to Medicare) and disbursements (e.g. fees for medical reports). If you deal directly with the insurer, you are not likely to have legal costs that may or may not be reimbursed by the insurer.

Insurance issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Read the Product Disclosure Statement before buying this insurance. Go to for a copy. The Target Market Determination is also available.

The information is intended to be of general nature only. Subject to any rights you may have under any law, we do not accept any legal responsibility for any loss or damage, including loss of business or profits or any other indirect loss, incurred as a result of reliance upon the information. Please make your own enquiries.