Suncorp Bank has a new website.
Find out what this means for you and your digital banking experience. Visit suncorpbank.com.au
Our Office of the Customer Advocate is here to be the voice of our customers within Suncorp. We provide input and challenge to ensure the fairness and integrity of our customer processes, decisions and practices.
With an Office separate from the business, the Customer Advocate focuses on:
Bernadette Norrie is your Customer Advocate. Bernadette advocates for customers to ensure their voice is heard, understood and they are treated fairly. She works closely with our people, our customers and our communities to make sure we continue to care for our customers during the times they need us most.
The role of the Customer Advocate does not involve reviewing individual complaints at the request of Suncorp customers.
If you have a complaint, our Customer Relations team for bank or insurance products and services can assist.
Find out more about Bank Customer Relations and Complaints
Find out more about Insurance Customer Relations and Complaints
If you have feedback or questions that does not involve reviewing an individual complaint, you can contact your Customer Advocate Office by:
We will endeavour to get back to you within two business days to confirm we have received your request.