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Privacy Complaints

Complaints relating to your privacy

If you have a complaint about how we collect, hold, use or disclose your personal information or a privacy related issue such as refusal to provide access or correction, please use our complaints process so that we can help.

Let us know - The simplest way to raise an issue related to your privacy is by contacting us. First, we’ll acknowledge your complaint and explain how we’ll work with you to resolve it, at this point we may refer your complaint directly to our Customer Relations Team.

Whilst we’re usually able to resolve complaints on the spot or within 5 business days, we’ll let you know if we need more time. You can contact us by using the relevant Complaints contact in the Privacy Contact Information below.

Review by our Customer Relations Team - If we aren’t able to resolve your complaint or you’d prefer not to contact the people who provided your initial service, our Customer Relations team can assist. You can contact the Customer Relations Team by using the relevant contact in the Privacy Contact Information table below.

We will keep you informed of the progress and provide you with an outcome within 30 calendar days from when we first received your complaint.

Seek review by an external service - We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied you can refer your complaint to the Office of the Australian Information Commissioner or request a review by the Australian Financial Complaints Authority as follows:

Office of the Australian Information Commissioner (OAIC)

Privacy complaints must be made in writing

1300 363 992

Director of Compliance
Office of the Australian
Information Commissioner
GPO Box 5218
Sydney NSW 2001

www.oaic.gov.au

The Australian Financial Complaints Authority (AFCA)

 AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Email: info@afca.org.au

Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Any determination made by AFCA is binding upon us, provided you also accept the decision. You do not have to accept AFCA’s determination, in which case you have the option of seeking remedies elsewhere.

Privacy Contact Information

Suncorp Insurance

Home & Contents Insurance, Landlord Home & Contents Insurance, Car Insurance, Motorcycle Insurance, Driver Protection Cover, Boat,  Motorhome, Caravan, Holiday Travel, Multi-trip Travel

Privacy Complaints

Phone: 13 11 55

Post:

PO Box 1453
Brisbane QLD 4001

Customer Relations

Phone: 1300 264 053

Post:

Customer Relations
PO Box 14180
Melbourne City Mail Centre
Victoria 8001

Suncorp Insurance

Compulsory Third Party Insurance (CTP)

Privacy Complaints - Claims

Phone: 07 3135 3544

Post:

GPO Box 1453
Brisbane QLD 4001

Privacy Complaints - Non Claims

Phone: 07 3135 3535

Post:

GPO Box 1453
Brisbane QLD 4001

Customer Relations

Phone: 1300 264 053

Post:

Customer Relations
Suncorp Insurance
PO Box 14180
Melbourne City Mail Centre
Victoria 8001

Suncorp Life

Life Protect, Accidental Death, Funeral Insurance, Life Protect Express, Accidental Injury, Income Protection, Bill Protect

Privacy Complaints

Phone:

Life: 1800 604 689

Accidental  Death: 1800 606 469

Funeral Insurance: 1800 602 178

Life Protect Express: 1800 639 065

Accidental  Injury: 1800 044 607

Income Protection: 1800 257 717

Bill Protect: 1800 642 594

Post:

Suncorp Life
Customer Service
GPO Box 3950
Sydney NSW 2001

Customer Relations

Phone:

Life: 1800 604 689

Accidental  Death: 1800 606 469

Funeral Insurance: 1800 602 178

Life Protect Express: 1800 639 065

Accidental  Injury: 1800 044 607

Income Protection: 1800 257 717

Bill Protect: 1800 642 594

Post:

Suncorp Life
Customer Service
GPO Box 3950
Sydney NSW 2001

Suncorp Life

Million Dollar Woman

Privacy Complaints

Phone: 1800 526 825

Post:

Million Dollar Woman Customer Service
GPO Box 3950
Sydney NSW 2001

Customer Relations

Phone: 1800 526 825

Post:

Million Dollar Woman Customer Service
GPO Box 3950
Sydney NSW 2001

Suncorp Life

Home Loan Protect

Privacy Complaints

Phone: 1800 689 762 (freecall*)

Post:

Reply Paid 1453
Suncorp Customer Relations Unit (4RE058)
GPO Box 1453
Brisbane QLD 4001

Customer Relations

Life & Super’ Customer Service Officer

Phone: 13 11 55

Post:

Suncorp Life & Superannuation Limited
GPO Box 1453
Brisbane QLD 4001

Suncorp Life

Personal Loans, Consumer Credit Insurance

Privacy Complaints

Phone: 1800 689 762 (freecall*)

Post:

Reply Paid 1453
Suncorp Customer Relations Unit (4RE058)
GPO Box 1453
Brisbane QLD 4001

Customer Relations

Life & Super’ Customer Service Officer

Phone: 13 11 55

Post:

Suncorp Life & Superannuation Limited
GPO Box 1453
Brisbane QLD 4001

Suncorp Life

Credit Guard

Privacy Complaints

Phone: 1800 689 762 (freecall*)

Post:

Reply Paid 1453
Suncorp Customer Relations Unit (4RE058)
GPO Box 1453
Brisbane QLD 4001

Customer Relations

Credit Guard Customer Service Officer

Phone: 13 11 55

Post:

Suncorp Credit Guard Administrator,
Reply Paid 4799
Sydney NSW 2001

Suncorp Bank

Suncorp Bank, Suncorp Metway Advances Corporation

Privacy Complaints

Phone: 1800 689 762 (Free call)

Post:

Reply Paid 1453
Suncorp Bank CEO Office 4RE058
GPO Box 1453
Brisbane QLD 4001

Customer Relations

Phone: 1800 689 762 (Free call)

Post:

Reply Paid 1453
Suncorp Bank CEO Office 4RE058
GPO Box 1453
Brisbane QLD 4001

Suncorp Superannuation

Suncorp Everyday Super

Privacy Complaints

Phone: 1800 191 517

Post:

Suncorp Everyday Super
GPO Box 2585
Brisbane QLD 4001

Customer Relations

Phone: 1800 191 517

Post:

Suncorp Everyday Super
GPO Box 2585
Brisbane QLD 4001

Suncorp Superannuation

Suncorp Brighter Super

Privacy Complaints

Phone: 13 11 55 and ask for ‘Super’

Post:

Suncorp Brighter Super
GPO Box 2585
Brisbane QLD 4001

Customer Relations

Phone: 13 11 55 and ask for ‘Super’

Post:

Suncorp Brighter Super
GPO Box 2585
Brisbane QLD 4001

Suncorp Advice

Financial Advice

Privacy Complaints

Phone: 1800 689 762

Post:

Suncorp Customer Relations Unit
GPO Box 1453
Brisbane QLD 4001

Customer Relations

Phone: 1800 689 762

Post:

Suncorp Customer Relations Unit
GPO Box 1453
Brisbane QLD 4001