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Privacy Complaints

Complaints Handling

If you have a complaint about how we collect, hold, use or disclose your personal information or a privacy related issue such as refusal to provide access or correction, please use our complaints process so that we can help. It is important to follow the complaint handling process in order to resolve your complaint effectively and efficiently.

Step 1 Let us know

If you would like to make a complaint, please let us know by contacting the relevant department as they may be able to resolve the complaint for you.  If not, the staff member will refer you to a Manager or their delegate and they will attempt to resolve the complaint.  A response is usually provided to you within 5 business days.  You can contact us by using the relevant Complaints contact in the Privacy Contact Information table below. 

Step 2.  Review by our Internal Dispute Resolution (IDR) Team

If you are not satisfied with the outcome of the business review you can request the complaint be referred to the IDR Team for review or you can contact them directly.  Should additional information be required from you, we will contact you to discuss. The IDR Team will usually contact you with a decision within 25 business days of receiving your complaint.  You can contact the IDR Team by using the relevant contact in the Privacy Contact Information table below.

Step 3.  Seek review by an external service

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of an External Dispute Resolution Scheme. There are two schemes available:

Office of the Australian Information Commissioner (OAIC)

Complaints must be made in writing

1300 363 992

Director of Compliance
Office of the Australian
Information Commissioner
GPO Box 5218
Sydney NSW 2001

www.oaic.gov.au

Financial Ombudsman Service (FOS)

FOS is available to those individuals who come within their terms of reference. FOS will advise you if they can assist you.

1800 367 287

Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001

www.fos.org.au

Privacy Contact Information

Suncorp Insurance

Home & Contents Insurance, Landlord Home & Contents Insurance, Car Insurance, Motorcycle Insurance, Driver Protection Cover, Boat,  Motorhome, Caravan, Holiday Travel, Multi-trip Travel

Privacy Complaints

Phone: 13 11 55

Post:

PO Box 1453
Brisbane QLD 4001

Internal dispute resolution

Phone: 1300 264 053

Post:

Internal Dispute Resolution
Suncorp Insurance
PO Box 14180
Melbourne City Mail Centre
Victoria 8001

Suncorp Insurance

Commercial CTP Insurance

Privacy Complaints - Claims

Phone: 07 3135 3544

Post:

GPO Box 1453
Brisbane QLD 4001

Privacy Complaints - Non Claims

Phone: 07 3135 3399

Post:

GPO Box 1453
Brisbane QLD 4001

Internal dispute resolution

Phone: 1300 264 053

Post:

Internal Dispute Resolution
Suncorp Insurance
PO Box 14180
Melbourne City Mail Centre
Victoria 8001

Suncorp Life

Life Protect, Accidental Death, Funeral Insurance, Life Protect Express, Accidental Injury, Income Protection, Bill Protect

Privacy Complaints

Phone:

Life: 1800 604 689

Accidental  Death: 1800 606 469

Funeral Insurance: 1800 602 178

Life Protect Express: 1800 639 065

Accidental  Injury: 1800 044 607

Income Protection: 1800 257 717

Bill Protect: 1800 642 594

Post:

Suncorp Life
Customer Service
GPO Box 3950
Sydney NSW 2001

Internal dispute resolution

Phone:

Life: 1800 604 689

Accidental  Death: 1800 606 469

Funeral Insurance: 1800 602 178

Life Protect Express: 1800 639 065

Accidental  Injury: 1800 044 607

Income Protection: 1800 257 717

Bill Protect: 1800 642 594

Post:

Suncorp Life
Customer Service
GPO Box 3950
Sydney NSW 2001

Suncorp Life

Million Dollar Woman

Privacy Complaints

Phone: 1800 526 825

Post:

Million Dollar Woman Customer Service
GPO Box 3950
Sydney NSW 2001

Internal dispute resolution

Phone: 1800 526 825

Post:

Million Dollar Woman Customer Service
GPO Box 3950
Sydney NSW 2001

Suncorp Life

Home Loan Protect

Privacy Complaints

Phone: 1800 689 762 (freecall*)

Post:

Reply Paid 1453
Suncorp Customer Relations Unit (4RE058)
GPO Box 1453
Brisbane QLD 4001

Internal dispute resolution

Life & Super’ Customer Service Officer

Phone: 13 11 55

Post:

Suncorp Life & Superannuation Limited
GPO Box 1453
Brisbane QLD 4001

Suncorp Life

Personal Loans, Consumer Credit Insurance

Privacy Complaints

Phone: 1800 689 762 (freecall*)

Post:

Reply Paid 1453
Suncorp Customer Relations Unit (4RE058)
GPO Box 1453
Brisbane QLD 4001

Internal dispute resolution

Life & Super’ Customer Service Officer

Phone: 13 11 55

Post:

Suncorp Life & Superannuation Limited
GPO Box 1453
Brisbane QLD 4001

Suncorp Life

Credit Guard

Privacy Complaints

Phone: 1800 689 762 (freecall*)

Post:

Reply Paid 1453
Suncorp Customer Relations Unit (4RE058)
GPO Box 1453
Brisbane QLD 4001

Internal dispute resolution

Credit Guard Customer Service Officer

Phone: 13 11 55

Post:

Suncorp Credit Guard Administrator,
Reply Paid 4799
Sydney NSW 2001

Suncorp Bank

Suncorp Bank, Suncorp Metway Advances Corporation

Privacy Complaints

Phone: 1800 689 762 (Free call)

Post:

Reply Paid 1453
Suncorp Bank CEO Office 4RE058
GPO Box 1453
Brisbane QLD 4001

Internal dispute resolution

Phone: 1800 689 762 (Free call)

Post:

Reply Paid 1453
Suncorp Bank CEO Office 4RE058
GPO Box 1453
Brisbane QLD 4001

Suncorp Superannuation

Suncorp Everyday Super

Privacy Complaints

Phone: 1800 191 517

Post:

Suncorp Everyday Super
GPO Box 2585
Brisbane QLD 4001

Internal dispute resolution

Phone: 1800 191 517

Post:

Suncorp Everyday Super
GPO Box 2585
Brisbane QLD 4001

Suncorp Superannuation

Suncorp WealthSmart

Privacy Complaints

Phone: 13 11 55 and ask for ‘Super’

Post:

Suncorp WealthSmart
GPO Box 2585
Brisbane QLD 4001

Internal dispute resolution

Phone: 13 11 55 and ask for ‘Super’

Post:

Suncorp WealthSmart
GPO Box 2585
Brisbane QLD 4001

Suncorp Advice

Financial Advice

Privacy Complaints

Phone: 1800 689 762

Post:

Suncorp Customer Relations Unit
GPO Box 1453
Brisbane QLD 4001

Internal dispute resolution

Phone: 1800 689 762

Post:

Suncorp Customer Relations Unit
GPO Box 1453
Brisbane QLD 4001