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Privacy Complaints
Complaints Handling
If you have a complaint about how we collect, hold, use or disclose your personal information or a privacy related issue such as refusal to provide access or correction, please use our complaints process so that we can help. It is important to follow the complaint handling process in order to resolve your complaint effectively and efficiently.
Step 1 Let us know
If you would like to make a complaint, please let us know by contacting the relevant department as they may be able to resolve the complaint for you. If not, the staff member will refer you to a Manager or their delegate and they will attempt to resolve the complaint. A response is usually provided to you within 5 business days. You can contact us by using the relevant Complaints contact in the Privacy Contact Information table below.
Step 2. Review by our Internal Dispute Resolution (IDR) Team
If you are not satisfied with the outcome of the business review you can request the complaint be referred to the IDR Team for review or you can contact them directly. Should additional information be required from you, we will contact you to discuss. The IDR Team will usually contact you with a decision within 25 business days of receiving your complaint. You can contact the IDR Team by using the relevant contact in the Privacy Contact Information table below.
Step 3. Seek review by an external service
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of an External Dispute Resolution Scheme. There are two schemes available:
Office of the Australian Information Commissioner (OAIC)
Privacy complaints must be made in writing
Director of Compliance
Office of the Australian
Information Commissioner
GPO Box 5218
Sydney NSW 2001
The Australian Financial Complaints Authority (AFCA)
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Any determination made by AFCA is binding upon us, provided you also accept the decision. You do not have to accept AFCA’s determination, in which case you have the option of seeking remedies elsewhere.
Privacy Contact Information
Suncorp Insurance
Home & Contents Insurance, Landlord Home & Contents Insurance, Car Insurance, Motorcycle Insurance, Driver Protection Cover, Boat, Motorhome, Caravan, Holiday Travel, Multi-trip Travel
Privacy Complaints
Internal dispute resolution
Suncorp Insurance
Compulsory Third Party Insurance (CTP)
Privacy Complaints - Claims
Privacy Complaints - Non Claims
Internal dispute resolution
Suncorp Life
Life Protect, Accidental Death, Funeral Insurance, Life Protect Express, Accidental Injury, Income Protection, Bill Protect
Privacy Complaints
Internal dispute resolution
Suncorp Life
Million Dollar Woman
Privacy Complaints
Internal dispute resolution
Suncorp Life
Home Loan Protect
Privacy Complaints
Internal dispute resolution
Life & Super’ Customer Service Officer
Suncorp Life
Personal Loans, Consumer Credit Insurance
Privacy Complaints
Internal dispute resolution
Life & Super’ Customer Service Officer
Suncorp Life
Credit Guard
Privacy Complaints
Internal dispute resolution
Credit Guard Customer Service Officer
Suncorp Bank
Suncorp Bank, Suncorp Metway Advances Corporation
Privacy Complaints
Internal dispute resolution
Suncorp Superannuation
Suncorp Everyday Super
Privacy Complaints
Internal dispute resolution
Suncorp Superannuation
Suncorp Brighter Super
Privacy Complaints
Internal dispute resolution
Suncorp Advice
Financial Advice
Privacy Complaints
Internal dispute resolution