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Cancelling Direct Debits and Recurring Payments

An easy guide to help you cancel payments


Identify if it’s a Direct Debit or Recurring Payment

Direct Debits are regular payments set up from your transaction or savings account. This is where you’ve provided your BSB and account number to the merchant or service provider.

Recurring payments are regular payments set up to your debit or credit card. This is where you have provided your credit or debit card details (card number, expiry date and CCV security code) to the merchant or service provider.

 

We can help you stop or cancel either type of payment

Stopping a Direct Debit will temporarily reject those payments from being taken from your account, until you inform us to remove the stop.

Cancelling a Direct Debit, on the other hand, will permanently stop and reject future payments, and then cancel the Direct Debit arrangement with the relevant service provider or company (e.g. your phone company).
 

Important note: You should always consider any terms and conditions the Merchant may have regarding cancelling a direct debit or recurring payment.

For example, a Merchant may specify that you cancel your authority in writing or within a specific timeframe prior to the next payment date. Suncorp accepts no liability and will not be responsible for helping you, at your request, to pause, stop or cancel a direct debit or recurring card payment where you have not acted in accordance with the terms and conditions of the Merchant.

 

To stop or cancel a direct debit

You can:

And make sure to provide the following details:

  • Full name
  • Account name 
  • Account number
  • Merchant name 
  • Date of last payment or 6-digit Debit User ID Number
  • Lodgement reference number
  • Payment amount.
     

To stop or cancel a recurring payment

Only an authorised cardholder can request to stop or cancel a recurring payment on a credit card or debit card.

You can: 

And make sure to provide the following details:

  • Full name
  • Card number
  • Merchant name
  • Date of last payment
  • Payment amount.

Noticed you’ve been charged AFTER cancelling a direct debit or recurring payment?


We can help you raise a dispute.

You can:

  • The direct debit stop/cancellation request only needs to be authorised by one customer with signing authority on the account. This applies even if the Number to Sign to Operate is two or more.
  • While we agree to stop/cancel direct debit/s and recurring payment/s, if a payment is due to be charged to your account within the next 2 business days, this transaction may not be stopped.