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Help & Support

Here to help when you need us

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Mon - Fri 8am - 10pm

Sat – Sun 8am – 6pm


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Other Services

Support at a time when you need it most.

If you’re experiencing financial difficulty, for example, you’re not able to make your financial commitments, we might be able to help ease the burden. Talk to us, and find out how we can help.

All the fine print in a single place. 

Find relevant documents and forms for our Banking and Superannuation products.

Everything you need to know about cancelling Direct Debits and Recurring Payments.

If you need to cancel or pause your Direct Debits or Recurring Payments, we can help.

The United States (US) Congress introduced FATCA, which aims to improve compliance with US tax laws by US citizens. We are registered for FATCA, which may affect some of our customers who are also US citizens.

We understand the loss of a loved one can be an incredibly difficult time. To assist, we have a team of specialised staff who can help organise and finalise your loved one's banking affairs quickly, and easily.

As people are increasingly relying on online technology to manage their finances, great online security is crucial.

If you haven’t made any deposits or withdrawals (excluding bank charges or interest paid) for seven years on a bank account, we are legally required to close your account. Balances in accounts with more than $500 are sent to the Australian Securities and Investments Commission (ASIC). You can claim back any money that we may have sent to ASIC.

If you’re worried about your gambling or it’s an issue facing someone close to you, there is support available.

Frequently asked questions

Help get answers to your Banking questions

Moving banks?

If you’re moving from another bank, let us help you make that process even easier.