Investments Frequently Asked Questions

You can make an appointment by visiting a Suncorp Bank store, or you can contact us anytime.

When you meet with a Suncorp Financial Planner, they will help you establish your current financial situation and future goals.

They can then customise and implement a plan to help meet those goals.

The first appointment with a Suncorp Financial Planner, where you'll discuss your current financial situation and financial goals, is free of cost and obligation.

You can make an appointment by visiting a Suncorp Bank branch or contact us for more information.

No. There’s a misconception that you need to be wealthy to have a financial planner, but access to financial advice can be quite affordable.

We'll let you know if you need any specific documents when you arrange an appointment, but some of the things we're likely to discuss in your first appointment include:

- your income, debts and investments, including superannuation;

- your current level of insurance;

- the expectations you have for your financial situation and lifestyle in retirement 

- any questions you have.

Life insurance provides a lump sum payment to your beneficiaries on your (the life insured's) death or on the diagnosis of terminal illness.

To learn more about how this can help to protect you and your family, visit a Suncorp Financial Planner in a Suncorp Bank store or contact us today.

The amount of insurance you need will depend on things like your level of debt (e.g. mortgage), number of dependents (e.g. spouse and children), and future lifestyle goals.

A Suncorp Financial Planner can help you understand how much you'll need to protect yourself and your family.

You can make an appointment by visiting a Suncorp Bank branch, or you can contact us to get in touch.

To change the policy owner, please contact us or email: life_customerservice@suncorp.com.au.

If your circumstances have changed and you no longer need the same level of cover, please contact us today.

We recommend that you speak to your Suncorp Financial Planner to review your insurance needs.

Speak to your Suncorp Financial Planner to find out about the options available and to get a quote.

They will assess your personal situation, and if you decide to go ahead, your planner will be able to assist you in implementing the recommendations that suit your personal situation.

Please contact our Life Insurance Team at Suncorplife@suncorp.com.au. Alternatively, if you need immediate assistance, please call the Life Insurance Team on 13 11 55 or 07 3362 1795.

Premiums are dependent on factors including level of cover, age, gender, smoking status, occupation, health and lifestyle.

If you have a stepped premium structure, your premium will be recalculated and will (usually) increase on each policy anniversary based on your age at that time.

Total and permanent disability insurance (TPD) provides a lump sum if you suffer from an illness or injury that leaves you totally and permanently disabled.

To learn more about how this can help to protect you and your family, visit a Suncorp Financial Planner in a Suncorp Bank branch or contact us today.

Income protection insurance pays a monthly amount (usually up to 75% of your income) while you are unable to earn an income as a result of illness or injury.

To learn more about how this can help to protect you and your family, visit a Suncorp Financial Planner in a Suncorp Bank store or contact us today.

Children's recovery insurance (or child cover) provides you with a lump sum payment should your child suffer one of a list of specified medical conditions or procedures.

To learn more about how this can help to protect you and your family, visit a Suncorp Financial Planner in a Suncorp Bank store or contact us today.

Trauma insurance provides you with a lump sum on the diagnosis (or occurrence) of one of a list of specified serious medical conditions and procedures.

To learn more about how this can help to protect you and your family, visit a Suncorp Financial Planner in a Suncorp Bank store or contact us today.

Suncorp offers a very simple platform to trade shares. It’s user friendly, intuitive and feature-packed, providing you with news, data and research that can help you make informed investment decisions.

For more information or to apply for a Suncorp Share Trade account, visit the Suncorp Share Trade website.

We’ll accept an order of any size as long as it’s either covered by available funds in your WCMA (for buy orders) or covered by CHESS Sponsored Holdings (for sell orders).

Your shares will be entered into your portfolio and will be available to trade in the future.

To open a trading account, you can complete an application form  online. Print and sign it, and then return it to us with a copy of your identification.

If you only want to sell some shares, but don't want to open an account with us, try our One-Off Sale service. Complete and sign the One-Off Sale form and send it to us with a copy of your shareholding statement and identification and you will receive a cheque a few days later.

If you buy or sell shares on market, you’ll need to contact a licensed stockbroker to arrange the trade. 

Alternatively, you can use an online broking service. This facility is available on our Suncorp Share Trade  website.

You can trade any company listed on the ASX through your Suncorp Share Trade account.

All securities which are traded via the Australian Securities Exchange, excluding options. These include ordinary shares and warrants listed on the ASX.

If your existing holdings are Issuer Sponsored, we require copies of your latest Issuer Sponsored Holding Statements with a request to convert these shares onto your account.

If your existing holdings are currently Broker Sponsored, please request the broker to transfer your shares to our CHESS sponsorship or complete the share transfer form  on our website.

You must have sufficient available funds available in your Suncorp Wealth Cash Management Account (WCMA) prior to placing your order.

Once we have received your form and identification we will process your application and open your account the same day.

You can begin trading over the phone or online immediately. 

Orders can be placed 24 hours a day, 7 days a week. Orders placed outside of market hours are queued and sent to the market on the next trading day at 7am.

Your login code is the code, or username, that identifies you on the web site.

Your login password is used with your login code to enter the website. When you first open an account, we’ll email you a random password which you’ll have to change on the ‘Preferences’ page.

You should ensure that no-one else knows your login password, as they may then gain access to view your details on the web site.

Your trading password is used when you place orders online. We will issue you with a trading password when your account has been opened. 

You can change your login password using the Preferences page. There is a link to Preferences under the menu on the left of the screen when you are logged into the site.

Alternatively, you can call the Client Services Team on 1300 156 299.

You can try adding brokingservice@sharetrade.com.au to your email address book, contact list or 'Safe List' to prevent Suncorp share trade emails going to your spam folder.  

It’s not an offence to withhold your TFN or, where the securities are held for a business purpose, your ABN.

However, if you don’t provide your TFN or ABN, tax may be deducted from payments of interest and the unfranked portion of dividends and distributions at the highest marginal rate.

You can notify the share registry online via their website Link Market Services , or by email, mail or fax of your TFN or ABN, or you can quote your TFN or ABN over the phone if you give sufficient identification of your holding.

Use our Change of Details Form which will need to be signed by all account holders. This form can be faxed to us on (02) 8915 9484 or mailed to Suncorp Share Trade, GPO Box 4490, Sydney NSW 2001.

Yes, you can. Simply contact us and we’ll arrange access to the site.

The most common reason for an order to be rejected is an invalid quantity or price value.

The minimum purchase quantity is $500, and the price must be a valid price step. Check the help panel in the buy and sell windows for correct price steps.

The ASX requires a minimum parcel of $500 to be traded if you do not currently hold that particular security.

Once you possess $500 worth of an individual security you may purchase any value of shares you wish.

You can transfer any stock held under your HIN with another broker to your HIN with Suncorp Share Trade by completing the Transfer CHESS Holdings form .

No, we cannot accept orders sent by e-mail. 

Suncorp Share Trade currently does not have the capability to trade Options.

Please contact us  if you would like more information.

If your Suncorp securities are held by an individual, you can change your address online via our share registry website www.linkmarketservices.com.au.

If your Suncorp securities are held in joint names (or a company name etc.), you can change your address by writing to our share registrar. You can fill out a form on our share registrar’s website.

Note: Clearing House Electronic Subregister System (CHESS) holders should notify their sponsoring broker of the change of address details in writing. The share registry will then receive this change electronically from the sponsoring broker.

By applying for Savings Gearing, you authorise us to open a CMA on your behalf. The CMA is opened in the name of Value Nominees Pty Limited.

If you use Savings Gearing, you can make regular monthly instalment payments to your Fund Manager via the CMA as per your instructions.

Proceeds from online share sales will be credited to your Suncorp Wealth Cash Management Account (WCMA).

Your broker is required by the Australian Securities Exchange to transfer your securities in 2 business days. Delays may occur if inaccurate information is provided.

Please email clientservices@sharetrade.com.au with an Issuer Sponsored Holding Statement along with advice requesting us to transfer them into your account.

We use SLL Encryption to keep your trading password and other instructions safe. Always remember to keep your trading password safe and do not share it with anyone else. 

For more information, please visit the ASX home page.

HIN stands for Holder Identification Number. It’s the number by which CHESS identifies an account and registers their holdings. 

CHESS stands for Clearing House Electronic Sub-register System.

Instead of issuing a physical share certificate, CHESS records an account's share ownership via the ASX's computer-based share and settlement transaction system.

CHESS requires you to be sponsored by an authorised participant to use their system. To trade through Suncorp Share Trade, you must authorise CMC Markets as your Chess Sponsor.

You can check your balance online by logging into your account. Simply log in via the Suncorp Superannuation webpage.

Salary sacrifice is the portion of pre-tax salary that an employee gives up in exchange for the employer making additional super contributions on their behalf.

Concessional contributions are contributions made by your employer or that you make with 'before-tax' dollars, like salary sacrificing.

Non-concessional contributions include spouse contributions and contributions you make from 'after-tax' dollars.

A quality super fund will usually offer competitive fees, an appropriate range of investment options, sound management, and other features and benefits.

Of course, the choice you make should always be based on your personal circumstances. A Suncorp Financial Planner can help you decide on a fund that best suits your needs.

You can make an appointment by visiting a Suncorp Bank branch or scheduling an appointment online.

Switching is the transfer of your money from one investment option to the other.

Any amounts switched will be shown on your statement.

If you die while a member of a super fund, the value of your accumulated benefit (and any life insurance) will usually be paid to the person you choose as your beneficiary, like your spouse or child.

There are usually three ways to nominate a beneficiary:

1. A binding nomination 
2. A binding non-lapsing nomination 
3. A non-binding nomination.

For more information or to nominate a beneficiary, please contact us.

You can contribute to your Suncorp super account in several ways including BPAY, cheques or branch deposits. 

Yes. A Suncorp Financial Planner can help you decide the most appropriate contribution strategy for your circumstances. You can make an appointment by visiting a Suncorp Bank store  or by contacting us.

Once you've reached preservation age (currently 56 if born between 1 July 1960 and 30 June 1961), you can access your super as a ‘transition to retirement’ (TTR) pension. The benefits of a TTR pension are:

• You can ease into retirement by reducing your working hours without reducing your net income.
• You can boost your retirement savings without impacting your net income if you are still working full time.

The Age Pension is an income support payment paid by the Government to ensure you have a minimum level of income in your retirement. 

It’s an efficient way to save if you’re prepared to put it away until retirement.

You pay only 15% tax on earnings on these funds, as opposed to paying your marginal tax rate on the earnings outside super.

Visit the ATO website for more details.

To qualify for the Age Pension, you must:

• be aged 65 or over;
• meet income and assets test criteria; and
• meet certain residence requirements.

To find out more about qualifying for the Age Pension, speak to a Suncorp Financial Planner or visit the Department of Human Services  website.

Quarterly payment cut-off dates:

Quarter One; 1 July - 30 September 28 October

Quarter Two; 1 October - 31 December 28 January

Quarter Three; 1 January - 31 March 28 April

Quarter Four; 1 April - 30 June 28 July

If we agree to end your term deposit prior to the maturity date:

• You’ll won’t have access to the funds until after 31 days from the date we agree to your request (unless grounds of hardship exist).
• You’ll lose a portion of the interest earned on your investment, calculated up to the date your Term Deposit is broken. The amount of interest you will lose will depend on how early in the investment term you seek to withdraw your funds.
• You’ll be charged a $30 early withdrawal administration fee.

Yes. Negotiated rates are available for amounts $500,000 and over. Please contact us  for additional information.

We’ll notify you about 3 weeks before your term deposit ends.

We'll provide you with information regarding your options and then ask you to provide us with your instructions on what you would like us to do with your funds.

The date when the investment term of your fixed term deposit ends.