Business Banking frequently asked questions

If you use Internet Banking you can view, print and download your transaction information.

To download or export transactions from Internet Banking:

• Log on to Internet Banking 
• Select Transaction History from the left-hand menu
• Select the account you wish to search, enter the period you wish to search, then click search
• Once your results are presented, click the 'Download Transactions' link.

You can save your results in CSV, OFX, QIF and ASCII formats to match your accounting software preferences.

Tired of filling-out piles of cheques or making manual bank-transfers each week to your employees, creditors, and suppliers? With Suncorp Bank’s Business Payments Credit Solution, you can automate the process; make easy, bulk, and scheduled payments right from your Internet Banking, saving you time, stress, and a load of effort.

What you need to use Business Payments Credit

An Eligible Business account

The following accounts are eligible for Business Payments Credit:

Everyday Business Account
Business Premium Account
Business Cheque
Business Investment Account
Business Management Account
Revolving Credit Account/Finance Pak facility
Business Line of Credit
Real Estate Trust Account
General Trust Account
Solicitors Trust Account

To perform Business Payments Credit, you'll need to have the appropriate relationships setup for you to setup and/or approve Business Payments. These can be customised for each business so call us on 13 11 55 if you need further information.

Security Token

To use Business Payments Credit, you'll need to input a Security Token Code. A Security Token will be required for each person that will be setting up and approving business payments (if required).
Business users can apply for a Security Token via Internet Banking.

An APCA Credit ID

To perform Business Payments, you'll need an Australian Payments Clearing Association (APCA) ID.
If you are making business payments credits from different businesses such as ABC Pty Ltd and XYZ Pty Ltd, you will need to apply for an APCA ID for each business.
To apply for an APCA Credit ID, call us on 13 11 55 or visit your local branch.

Creating a Business Payment

You can set up a Business Payments Credit in one of three ways:

Manually create a Business Payments template
Use an existing template
Upload an ABA file (Australian Bankers Association) which is typically created by accounting software such as MYOB or Quicken

Once you have set up a Business Payments Credit you can save it as a template and use it again for new Business Payments at a later time.

Below you will see the options at the top of the page. You can also see any Business Payments that are awaiting approval and any future dated Business Payments.

Manually Creating a Business Payment

Select Business Payments Credit from the left hand menu then click Manual Entry.
You can either load a saved template of create a new one. To create a new one, first select the APCA ID you wish to use for this payment. 
If you are managing multiple businesses and are using multiple APCA credit IDs, please select the relevant ID from the dropdown options. If your APCA ID is missing from the list, contact us on 13 11 55 or 617 3362 2222 and we can add it to your list.
Proceed down to the Add Payment button.

Once you click Add Payment, a pop-up box will appear that will let you enter details for your Business Payments transactions. You can move this pop-up window to suit you. Each time you enter details and hit Submit, it will then be added to the table.
To fill out the payment details in the Add Payment pop-up:

Enter the account name. Account name is for reference purposes only. Funds will be transferred to the provided account number regardless of whether the account name matches the account number. You must ensure that the account number is correct.
Enter the BSB code of the account you want the funds transferred to. Ensure this number is correct.
Enter the account number of the account you want the funds transferred to. Ensure this number is correct
Enter a Reference name so that the recipient will recognise where the payment came from.
Enter the amount to be transferred.

Once you have entered transactions, they will appear in the table. You can sort the transactions in the table by clicking on the top row of each column. An arrow will indicate the direction in which the columns are being sorted.
To move between pages in the table, use the page selector on the bottom of the table. The total value of the Business Payment will be shown on the bottom right of the table.

Once you have finished entering your transactions

If you only wish to save your entered transactions as a template and not submit them select Save Only. This will take you to the screen where you can save the template.
You can nominate an account for which this template will be associated to.
Enter a name for the template and click Save.

Submitting a Business Payment

From the manual entry screen click Next.
Confirm the details of the Business Payment.
Choose the account you wish to use for the business payment
Enter a reference for the Business Payment. This will appear on your statement and transaction history.
Select the timing of the Business Payment. You can either submit it immediately or future date the business payment (up to 120 days from the day you are creating the Business Payment.)
If you wish to save the transactions you have entered as a template for future use, Click yes and give the template a name. This will then become available in the Business Payments templates section.
Click Next

Use an existing Template

Select Business Payments Credit from the left hand menu then click Saved Template.
Select the account that's associated with the template you previously saved.
A list of saved templates will appear. Select the template you want to use.

Load Saved Template page:

You will then see the existing transaction information for the template that you selected.
You can choose to edit any of the transactions at this stage.
Click Next and proceed as per payment of a manual Business Payment 

Upload an ABA/BECS file

In the Business Payments Credit page, select Upload Payment File.
Click browse and search for the ABA file on your computer.
Click Next.
You will now see the Business Payment options screen. The APCA id to be used and total Business Payment amount will be displayed.

Business Payment Upload File and Confirm Details:

Choose the account you want to process this Business Payment from.
Enter a reference for the payment.
Select the timing of the business payment which can be immediate or in the future (up to 120 days from the time you set it up). You may have already specified a date in the software you used to create the ABA file. We will use this date if available.
Click Next to confirm all of the details. The transactions to be processed in the Business Payment will be displayed.
Enter your Security Token Code to verify the payment and click confirm.
Your payment will now either be submitted for processing or sent to Payments Awaiting Approval. Another signatory will need to approve the payment if it goes into this status. An email and secure message will be sent.

Account and Personal Limits

The account owner can apply Account and Personal Limits to an individual business account. This gives the account owner flexibility and control over the value of payment files that can be processed from a particular account and the value of payment files that can be processed by a particular individual with a relationship to an account.
If an account or personal limit has been set, it will always override the daily limit.
If there are no account limits applied to an account then any individual transacting on the account will be restricted by their Internet Banking Daily limit.
Account and personal limits do not count toward your daily limit. Account and personal limits override a daily limit. Eg. An account limit of $50,000.00 will override your daily limit of $20,000.00.

Account Limits

Account Limits are limits applied to an individual account that limit the total dollar value of Business Payment Credit files, external transfers and funds transferred to another Suncorp account that can be processed from the account on a daily basis.
For example, if you place a $20,000.00 account limit of a business account, only $20,000.00 can be transferred via business payments, external transfers and transfers to other Suncorp accounts regardless of the account balance or daily limit set.

Personal Limits

If you choose to apply an Account Limit to your account, you can also have a Personal Limit for each individual relationship holder on an account. This limits the total dollar value of Business Payments Credit files, external transfers and funds transferred to another Suncorp account that the relationship holder can personally authorise from the account on a daily basis.
For example, if you place a personal limit on Simon who works in your office for $5,000.00, Simon can only transfer up to $5,000.00 via business payments, external transfers and transfers to other Suncorp accounts regardless of the account balance or daily limit set.

Applying for a Account and Personal Limit

You can apply for an Account and/or Personal limits for relationship holders by contacting us on 13 11 55 or by visiting a Suncorp Bank branch.
Account and Personal limits can only be applied for by the account owner(s) and are subject to approval by Suncorp. For two to sign accounts the request for an account or personal limit must be given by at least two account owner(s).
If you have an existing Account or Personal limit this can be increased or decreased by the account owner(s) and is subject to approval by Suncorp. For two to sign accounts the request must be given by at least two account owner(s)
Limit applications will take approximately 2 business days to be processed.

Template Management

Below is how you can create, edit and delete templates for Business Payments Credit. A maximum of 25 templates is permissible per Business Account and each template can have a maximum of 1000 transactions.

Creating a New Template

To create a new template, Click on Manual Entry and enter your transaction details.
To save as a new template click Save Only.
Choose the account you want to associate the template to.
Name the template.
Click Save.

Editing an Existing Template

To access a previously saved template, simple click on Saved Template from the Business Payments page.
Choose the account that was associated with the Business Payment and the available template will be displayed.
Click Select to choose your desired template.
Edit or process the Business Payment as desired.

Deleting a Template

To access a previously saved template, simple click on Saved Template from the Business Payments page.
Choose the account that was associated with the Business Payment and the available template will be displayed.
Click Delete to remove the template from the list

Transaction History

Here you can search and view the details and transaction history of previous files that have been processed, have failed or have been deleted. This functionality is available for both Business Payments Credit and Business Payments Debit.
Note: You can also search for payments through looking at the bank statement for your Business Account from which the payment was processed. Simply click on the view details link that is located under the relevant transaction on your bank statement.

How to search for a Business Payment

On the main Business Payments page, click on Search Business Payments History
Fill in the details for which you want to search
Click search and your results will be displayed
To view the details of a Business Payment, click select

Payments Awaiting Approval

Here you can see all the Business Payments Credit files that have been set up but are awaiting approval. This is used in all cases where accounts have 2 to sign authority. Awaiting Approval allows you (an authorised approver) to either approve or delete the payment file depending on your situation.
Note: Business Payments Credit files that are awaiting approval will be automatically deleted after 14 days from the date of set up unless approved, deleted or cancelled by an authorised signatory.

Approving a Business Payments Credit file awaiting approval

If a Business Payment has been setup and requires further approval, it will go into an Awaiting Approval status.
When you logon to Internet Banking, you will see the below symbol to alert you of payments you need to approve.

Click on Business Payments Credit.

In the Payments Awaiting Approval section, payments requiring approval will be listed.
Select the payment to approve.

Example of Payments Awaiting Approval:

Confirm the details of the business payment.

Enter your Security Token Code
Click Approve to submit the payment.

Deleting a Business Payments Credit awaiting approval

To delete a Business Payment, simply find the Business Payment in the awaiting approval list and select delete.

Future Dated Payments

Here you can search and view the details and transaction information of files that have been set to be processed at a future date. As long as you are authorised you can use this function to delete any future dated payments that are no longer required. This functionality is available for both Business Payments Credit and Business Payments Debit.

File Error Explanations

You can update and change a range of items via "Settings and Security" from the Internet Banking menu.

Change Password

Go to Settings and Security

Click "Change my password".

Type in your Current Internet Banking Password, then type in your New Internet Banking Password. Then type it in again in Confirm New Internet Banking Password.
Click "Save" to save your new Internet Banking password.

Update my address

Go to Settings and Security and click the "Update Contact Details" tab

Here, you can change your address details including phone numbers. The changes will be processed within 2-3 business days. We will respond to your instruction via Secure Messages and advise if you need to supply any supporting documentation to complete your request.

If you would like to change the formal name on your account, please visit your nearest Suncorp branch with sufficient identification of your new and old name e.g. a marriage certificate.

Change Email Address

Here, you can change your primary and secondary email addresses. These can also be updated directly at the bottom My Accounts page. Ensure you keep your email address(es) up to date so we can send you automated alerts regarding transfers or payments.

Your email addresses are located under your accounts
Simply click "change" and enter the new email address
Click the tick to save the new email address or cross to return to your original email address.

Daily Limits

General Information about Daily Limits

Daily limits are a security measure to limit the amount of money that could be fraudulently transferred from any of your accounts to a 3rd party using Internet Banking.
A daily limit applies to transactions initiated from your Internet banking Customer ID. There is one combined limit for all of your accounts.
Your daily limit remaining and current daily limit are both shown next to the Amount field on the Other Suncorp Account transfers screen, BPAY screen and the External Transfers screen.
All transactions to non-Suncorp accounts, to other Suncorp accounts, BPAY transactions and Business Payments are subject to the daily limit. The total of these three types of transactions on any given day must be less than your daily limit. Any transaction that exceeds your daily limit will be rejected.
External Transfers and Business Payments require you to enter a Security Token Code to verify the transaction.
If two people have access to the same account through Internet banking, then each user will have their own daily limit.
Daily limits reset to zero at approximately midnight.

Changing Your Daily Limit

You can request changes to your daily limit using the "Change my daily limit" link underneath your accounts section in Internet Banking. If you find that the limit is higher than you use, you can request your limit to be lowered.
You can change your limit from $0 to $50,000 online via Internet Banking. To change your daily limit over $5,000, you'll need to purchase a Suncorp Security Token.

Limits for International Money Transfers

The maximum amount for Online Telegraphic Transfers using the "Overseas Account" type can not be changed by altering your daily limit. Subject to your daily limit, the transaction limits for Online Telegraphic Transfers are:

Up to AUD $20,000 can be completed 24 hours a day; and
Transactions over AUD $20,000 can only be completed during the hours 8.00 am and 6.00pm AEST on any Business Day (being Monday to Friday on which branches of Suncorp are open for business in Brisbane)
A single Online Telegraphic Transfer cannot exceed AUD $50,000.
The maximum amount that can be transferred within a 48 hour period is AUD $100,000 per Customer ID.

Limits for Business Accounts

Business Account owners can apply for account limits and personal limits to be applied to business accounts. These are subject to approval by us.
An Account Limit limits the total dollar value of all external transfers, BPAY®, Business Payment Credit files and transfers to another Suncorp account that can be processed from the account each day.
A Personal Limit can be set up for each individual that transacts on the account. It limits the total dollar value of all external transfers, BPAY®, Business Payment Credit files and transfers to another Suncorp account that the individual can approve each day. Personal limits are only available if an Account Limit is in place.
While an account limit or personal limit is in place for an account, the dollar value of external transfers, BPAY®, Business Payment Credit files and transfers to another Suncorp account made from that account will not be included in the daily limit for the person registered for Internet Banking (e.g.an account limit will override a daily limit).

Limits for Business Payments Debit

Limits are in place if you're uploading an ABA file to Internet Banking in order to process a business payment debit.
A Period limit restricts the total dollar value of Business Payment Debit files that can be processed for a particular Debit User during a certain period (eg daily, weekly, monthly).
A File limit restricts the total dollar value of an individual Business payment Debit file that can be processed by a particular Debit user.
A Transaction Limit is set for each Debit user and limits each individual transaction that is contained within the Business Payment Debit File.

How Daily Limits Affect Future Dated and Recurring Transfers

Future dated and recurring payments that are set up to occur on a future and/or recurring date, to both Suncorp and non-Suncorp accounts, will affect the daily limit on the date the transfer is processed and not on the day of set up.
For example if you have a future dated transfer that you setup today the first of February for April 15, your daily limit will be deducted overnight on April 15 when the transaction takes place.
Business payments reduce the daily limit on the date that they are set up regardless of the future date of the transaction.
The maximum amount for an immediate transfer is your remaining daily limit, and the maximum amount for a future dated transfer is the full amount of your daily limit.
If there is an insufficient amount of your daily limit remaining on the date that the transaction actually occurs, the transaction will usually be rejected on that date, and you will receive a notification of the failure by secure message through internet banking.

How Daily Limits Affect Two to Sign Accounts

When a transaction which is subject to a daily limit is set-up under a two to sign authority, the limit will be deducted from the person who sets up the transaction. The limit of the person approving the transaction won't be affected.

Profiles

Profiles help you group your accounts for more effective Internet banking. For example, you could group your personal accounts in one profile, and have your business accounts in another profile.

This way, you only see the accounts that are relevant to a particular group or purpose. If you do not need to group your accounts then the default profile can be used to view all of your accounts.

Profiles may also have separate and different email addresses from the original default email addresses provided to further assist you to manage your Internet banking needs.

When you first start using Internet banking, you are given a default profile.

You can create up to 10 profiles with a maximum of 20 accounts linked to each profile. An account can be added to more than one profile.

Creating a new profile

Select "Manage My Profiles" from the green banner on the top of the page.
Under Create New Profile, enter in a profile name, followed by your preferred primary and secondary email addresses.
Click "Save" and you have created a new profile. Your new profile has no accounts yet, so you need to go to the next section to add accounts to your profile.
If you want to make this your default profile so that the linked accounts appear each time you login, underMaintain Profiles click "Make Default" in the Make Default Profile column.

Changing the active profile

Click the current Active Profile name at the top of the page.
From the drop down list, select the profile you wish to change to.
The accounts in use will now be those linked to the profile you have selected.

Making a profile the default on login

You can select which profile is shown automatically when you login into Internet Banking.

Select "My Details" in the left hand menu then click "Manage My Profiles".
Locate the profile in the Maintain Profiles list that you want shown each time you login, click "Make Default" under the Make Default Profile column.

Deleting a profile

Select "My Details" in the left hand menu then click "Manage My Profiles".
Locate the profile in the Maintain Profiles list you wish to delete and click "Delete". This will update your profile list and the deleted profile will no longer exist.

Adding and removing accounts on your profile

Change your active profile to the profile you wish to add accounts to.
Refer to the Manage My Accounts section for details on how to add and remove accounts from the current profile.

To complete online business payments, you’ll need:

• An eligible business account
• A Security Token
• APCA Credit ID

An Australian Banking Association (ABA) file is a standard of file used by Australian Banks to make multiple payments for uploading data to Internet Banking systems.

If you want to upload business payment transactions, you’ll need an accounting package or software that can export in the ABA format.

You can access business payment credits from the left-hand menu in Internet Banking. You use them in the following ways:

• Manual entry
• Saved template
• File upload
• Management my business payments template
• Payments awaiting approval
• Future dated payments 

With Suncorp Bank’s Business Payments Credit solution, you can automate the process of manual bank transfers to employees, creditors and suppliers. Business Payments Credits enable you to easily schedule bulk payments from Suncorp Internet Banking.

You can access the Business Payments Credit solution from the left-hand menu in Internet Banking.

You can process your file using the following methods:

• Manual entry
• Saved template
• File upload

Read more in the Business Payments Credit tech sheet.

You can either load a saved template or create a new one.  To create a new template, follow these steps:

• Select the APCA ID you want to use for the payment. If you don’t have an APCA ID, learn how to apply for one.
• To add a new payment, click “Add Payment”
• To edit any existing payments in the table, simply click in the field you want to change and click “Save”.
• To sort a table column, click on the column heading eg. Account Name.
• To save the template only, click “Save Only”.  To proceed with payment, click “Next”.

Within the Business Payments Credit menu, follow these steps to access your saved template:

• Select ‘Saved Template’ to use or edit a previously saved payment template.
• Choose the saved template from the drop-down menu
• Click ‘Select’ to open the required template.
• Edit template by deleting recipients or amending account details and amount before submitting the payment.

No, Business Payments Credits process ABA files using the Bulk Electronic Clearing System (BECS).

Business Payments Credit process on business days only.

Business Payments Credit files are processed overnight when submitted prior to the cut-off time of 5.30pm AEST.

To apply for a Business Payments Credit APCA ID, please call 13 11 55 and a consultant will send you the application to be signed as per account operating instructions.

You will receive your APCA ID within 72 business hours of returning your signed Business Payments Credit application.

It’s easy to pay bills using BPAY via Internet Banking, the Suncorp App and Phone Banking.

Learn more

BPAY payments to the ATO are excluded from your daily or account limit. You can make an unlimited payment to the ATO with your available funds via BPAY.

You can pay your tax payment by following BPAY instructions using Internet Banking, the Suncorp App and Phone Banking using the following business banking accounts:

• Business Premium Account
• Business Saver Account

To pay via Internet Banking and the Suncorp App:

• Find the BPAY Biller and reference code, located next to the BPAY logo on your bill.
• Log in to your account and select the BPAY or bill payment option. Follow the prompts, using the reference and biller code on your bill to pay.

To pay via Phone Banking:

• Call 13 11 25 and enter your account or 14-digit card number. If you have a Telephone Access Code (TAC), you can enter that too.
• Press option 3, ‘Transfer money and BPAY’
• Press 3 again for BPAY option and follow the prompts. Make sure you have your BPAY biller and reference code (usually located next to BPAY logo on your bill) with you.

It’s important to note that BPAY payments can take up to 3 days to process. Payments made after 6pm will be processed the following business day.

You can view and manage your BPAY Billers.  Making it easier to pay, schedule and amend future payments. 

How to add a BPAY Biller to your list:

• Select ‘BPAY – Pay Bills’ from the menu
• Select ‘Manage your frequent billers’
• Select ‘Add Biller’ icon
• Enter the Biller Code, Reference Number and Nickname (optional)
• Click ‘Save’

You can add new billers to your Frequent Biller List when you are paying a new Biller. Select ‘Save Biller to address book’ once you have entered the Biller Code and Reference Number.

How to modify an existing BPAY Biller on your list:

• Select ‘BPAY – Pay Bills’ from the menu
• Select ‘Manage your frequent billers’

Click on the ‘Edit’ or ‘Remove’ icon for the Biller you would like to modify.

For accounts that require two to sign, you can view pending BPAY payments that require approval.

When the first signatory has set up the BPAY and approved payment, the 2nd signatory can approve the payment for processing, following these steps:

• Select ‘BPAY – Pay Bills’ from the menu
• Select ‘BPAY awaiting approval’ and either approve or delete payment

Once payment has been approved you will receive payment confirmation.

You can edit a future BPAY payment from your future dated list.

• Select ‘BPAY – Pay Bills’ from the menu 
• Select the BPAY payment you would like to edit from your BPAY list
• Click ‘Edit’
• Update the details of your BPAY.  Note that the Biller Code and Customer Reference Number (CRN) can’t be edited.  For security reasons, you’ll need to delete and set up a new BPAY.
• Review your BPAY payment changes and click ‘Confirm’
• Your details will be saved, and a secure message of the changes will be sent to you for your records

For individual, eligible business accounts, account limits affect how much can be transferred out of the account daily.

Account limits can be any amount that is a multiple of $1,000.

The account limit is independent of your daily limit (see ‘What is a daily limit? <link to FAQ below).  Transactions processed from the business account with an account limit will not affect your daily limit.

Account owners can set up or maintain account limits to eligible business accounts.

Applying an account limit to a specific account allows you to process larger transactions from a single account, whilst not exposing all your business and personal accounts to a large daily limit, increasing your risk.

Unlike your daily limit, account limits are used when a customer performs any form of transaction out of the account the limit is applied to.  This includes transfers to other accounts linked to your Internet Banking.

A Daily Limit is applied to all accounts linked to the Customer ID. Daily limits apply when you process external transfers, business payments, BPAY payments (except BPAY payments to the ATO) and transfers to another Suncorp account not held in your name or business/company name.

Your daily limit will default to $5,000 for all external transfers performed via Internet Banking or via the Suncorp App.

Learn how you can change your daily limit.

A personal limit can be applied to any eligible business account that also has an active account limit.

A personal limit is used to restrict how much of an overall account limit can be accessed by each individual.  It operates the same way as an account limit but restricts individuals with a Customer ID to a lower limit than the account limit.

Whilst a personal limit doesn’t need to be active for an account limit to be applied, an account limit must be present before a personal limit can be applied.

Account owners are able to set up or maintain personal limits to eligible business accounts that have an active account limit.

A personal limit can be any amount in $1,000 increments but must be equal or lower than the account limit.

If an individual has a personal limit on a particular business account, their transactions will be restricted to the personal limit, not the account limit.

If there is no personal limit in place, the account limit will restrict transaction amounts, not the daily limit.

If there is no account limit in place, the daily limit applies.

Increasing your daily limit to $10k, $20k or $50k

You can increase your daily limit to either $10k, $20k or $50k via Suncorp Internet Banking. You’ll need a Security Token Code (also known as a Suncorp Token, One Time Password or Verification Code) which you can generate using the Suncorp Secured App  . 

• Learn more about the  Suncorp Secured App 
• Download the Suncorp Secured App via Google Play  or the App store 

Here’s how to increase your limit via Internet Banking:

• Select ‘Settings and Security’ in the menu
• If you haven’t already, generate your security token
• In the Security section within ‘Extra Security’ select the ‘Change’ link.
• Nominate your new daily limit in the drop-down selection
• Select the box that you have read and accept terms and conditions
• Click the ‘Submit’ button
• Click ‘Settings & Security’ in the left-hand menu and click ‘Change’ next to the daily limit amount.
• Select your new daily limit from the drop-down menu. If you can’t see different amounts in the drop-down menu, it may mean you haven’t registered for the Suncorp Secured App.
• Open the Suncorp Secured App to generate a new Security Token Code.
• Go back to Internet Banking, enter the newest Security Token Code and click ‘Submit’.
• Agree to the terms and conditions and your new daily limit will now be active until you change it or deregister from the Suncorp Secured App.

Increasing your limit to $75k, $100k, $250k or $500k.

You can submit an application to increase your daily limit to $75k, $100k, $250k or $500k. Call us on 13 11 55, visit your local branch or contact your Relationship Manager to get started.

Note: Daily limit applies to all the accounts linked to customer ID on which you can perform debit transactions. A customer listed as account information only relationship, cannot perform the transaction. The relationships that can perform debit transactions on the accounts as below:

Signing Officers (SUO)

Trustees (TRT)

Owner (OWN)

Primary Owner (PRI)

Secondary Owner (SEC)

Signatory (SIG)