Banking Frequently Asked Questions

You can easily reset your Internet Banking password  online if you have a registered phone number with us.

If you don’t have a registered phone number, simply contact us  or visit a local Suncorp Bank store .

To change your personal details in Internet Banking :

• Select 'Settings & Security' then 'Update Contact Details'.

You can access your money for free at any Suncorp Bank ATM and rediATM across Australia. Simply find your nearest ATM via the locator tool  or on our mobile app.

A BSB (or Bank, State, branch code) is a six-digit number that identifies banks and stores within Australia.

You will need to include this number if transferring money between accounts. Suncorp Bank has one BSB for all stores and accounts: 484-799.

If you’ve temporarily misplaced your Visa Debit card, you can immediately place a temporary lock  on the card via the Mobile Banking app. Go to ‘Manage Cards > Card Security.

Once you’ve found your Visa Debit card, remember to check for any unauthorised transactions. You can then unlock your card.  

If your Visa Debit or credit card has been lost, stolen, or is no longer working as it should, please contact us  immediately. If you’re outside of Australia, you can call +61 7 3362 1712 or Visa International.

Your card PIN (Personal identification number) is a fraud and security measure for over-the-counter purchases, ATM and Suncorp Bank branch usage.

We’ll send you a Visa Debit card PIN when you order a new Visa Debit card, which is sent separately to your card upon approval of your application.

You can change your PIN at a Suncorp Bank ATM. Just remember to keep your PIN private for security reasons.

If you don’t know your PIN or have forgotten it, please contact us to arrange a new one to be sent to you. 

Yes, you can. To activate your credit card in Internet Banking , go to My Accounts > My Bank Accounts > Go to Credit Card Services (link beneath your credit card number) > Card Services > Activate my card.

Alternatively, you can contact us and we’ll help activate your card.