Banking Frequently Asked Questions
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If you’ve temporarily misplaced your Visa Debit card, you can immediately place a temporary lock on the card via the Mobile Banking app. Go to ‘Manage Cards > Card Security.
Once you’ve found your Visa Debit card, remember to check for any unauthorised transactions. You can then unlock your card.
If your Visa Debit or credit card has been lost, stolen, or is no longer working as it should, please contact us immediately. If you’re outside of Australia, you can call +61 7 3362 1712 or Visa International.
Your card PIN (Personal identification number) is a fraud and security measure for over-the-counter purchases, ATM and Suncorp Bank branch usage.
We’ll send you a Visa Debit card PIN when you order a new Visa Debit card, which is sent separately to your card upon approval of your application.
You can change your PIN at a Suncorp Bank ATM. Just remember to keep your PIN private for security reasons.
If you don’t know your PIN or have forgotten it, please contact us to arrange a new one to be sent to you.