Commonly asked questions
BPay, ATMs, Internet Banking, Mobile payments & more
Getting started, managing your account, flexiRates, Term Deposits & more
Understand the home loan process and how to manage your existing home loan
Managing your card, PIN, repayments & transfers & more
Paying and receiving funds from overseas
Financial planning & shares
Accounts, internet banking, payments & merchant services
Keeping yourself safe, Suncorp Secured App & more
Financial Difficulty requests, process & more
1FaceID login is available on the iPhone X device only. Please refer to our Mobile Banking terms and conditions before using.
Internet connection is required when using the Suncorp App. Normal data charges from your internet service provider will apply.
Apple, the Apple logo, Apple Pay and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
App Store is a service mark of Apple Inc
Google Wallet, The Google Wallet logo, Google Pay, The Google Pay logo, Google Play and the Google Play logo are trademarks of Google LLC.
Android is a trademark of Google LLC.
++ Osko fast payments can only be made to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution. Osko fast payments cannot be made from or to Passbook accounts, General Trust Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater Accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (Qld, NSW) and Solicitor’s Trust Accounts (Qld) but can be made to them.
Staff assisted Osko fast payments cannot be made in branch from Carbon Insights Account and Sub-Accounts, Everyday Options Sub-Accounts, Business Saver Accounts or eOptions Accounts. Future-dated and recurring payments, Business Payment Credits and payments from accounts which requires 2 or more persons to sign to withdraw will not be made as Osko fast payments. We are gradually introducing Osko in Internet Banking so it may not be available for all eligible accounts until the full rollout is complete. Before you confirm a ‘Pay Someone’ transfer in Internet Banking, we will tell you if it will be sent via Osko.
For full details about terms and restrictions that apply to Osko fast payments please read our and the applicable to your account.