Banking Frequently Asked Questions
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If you’ve temporarily misplaced your Visa Debit card, you can immediately place a temporary lock on the card via the Mobile Banking app. Go to ‘Manage Cards > Card Security.
Once you’ve found your Visa Debit card, remember to check for any unauthorised transactions. You can then unlock your card.
If your Visa Debit or credit card has been lost, stolen, or is no longer working as it should, please contact us immediately. If you’re outside of Australia, you can call +61 7 3362 1712 or Visa International.
Your card PIN (Personal identification number) is a fraud and security measure for over-the-counter purchases, ATM and Suncorp Bank branch usage.
You can reset your PIN via Suncorp Bank ATMs. You can also reset your PIN via Internet Banking and Mobile Banking.
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