Banking Frequently Asked Questions

You can easily reset your Internet Banking password  online if you have a registered phone number with us.

If you don’t have a registered phone number, simply contact us  or visit a local Suncorp Bank store .

To change your personal details in Internet Banking :

• Select 'Settings & Security' then 'Update Contact Details'.

You can access your money for free at any Suncorp Bank ATM and rediATM across Australia. Simply find your nearest ATM via the locator tool  or on our mobile app.

A BSB (or Bank, State, branch code) is a six-digit number that identifies banks and stores within Australia.

You will need to include this number if transferring money between accounts. Suncorp Bank has one BSB for all stores and accounts: 484-799.

You must notify us immediately if your Visa debit or credit card is lost or stolen, please contact us on 1800 775 020. If you’re outside of Australia, you can call +61 7 3362 1712 or Visa International +1 303 967 1090 or visit Visa Global Customer Assistance Services website for a list of country-specific numbers.

If you have the Suncorp Bank mobile app or Suncorp app, you can immediately place a temporary lock on your Visa Debit card. Find out how to place a temporary lock on your Visa Debit card here.

Once you’ve found your Visa Debit card, remember to check for any unauthorised transactions. If there are no unauthorised transactions, you can then unlock your card.

If you suspect an unauthorised Transaction has been made on your Visa Debit card, you must contact us immediately on: 1800 775 020 or +61 7 3362 1712 if you are overseas. If you fail to notify us promptly when you become aware that your card is stolen, lost or misused or you suspect it is stolen, lost or misused then subject to the terms and conditions, you will be liable for any unauthorised Transactions processed to your account.

If you notice unauthorised transactions on your Suncorp Clear Options Credit cards please contact 1300 221 576 or if overseas +61 2 8225 0926.

Heading overseas? Make sure that you let us know your travel plans. Please contact us or visit your local Suncorp Bank store. We’ll also give you contact numbers of Visa International for the countries you are travelling to.

Your card PIN (Personal identification number) is a fraud and security measure for over-the-counter purchases, ATM and Suncorp Bank branch usage.

You can reset your PIN via Suncorp Bank ATMs. You can also reset your PIN via Internet Banking and Mobile Banking.

Yes, you can. To activate your credit card in Internet Banking , go to My Accounts > My Bank Accounts > Go to Credit Card Services (link beneath your credit card number) > Card Services > Activate my card.

Alternatively, you can contact us and we’ll help activate your card.