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Payment & Merchant services

Existing customer support

Help and support with your merchant device

Payment & Merchant services

Existing customer support

Help and support with your merchant device

Order more stationery for your EFTPOS terminal

Both methods give you instant confirmation that your order has been received, and your stationery will be delivered in 3 to 5 business days.

If you are using an Ingenico Move 2500 or Move 5000:

  1. Press MENU from the home screen
  2. Type in 4 for Terminal
  3. Type in 3 for Others
  4. Type in 4 for Stationery order
  5. Select the number of rolls you will need and press ENTER (there are three options 10,20 & 30)
  6. The terminal will confirm that the order has been sent.

Or order online

Fill out & submit the Stationery Order Form

Terminal Upgrades

In the coming months we will be working with our service provider, Ingenico, to upgrade the following terminals:

  • Any terminal using dial up communications
  • IPP350 – Integrated Terminals
  • Move 2500 – Mobile terminals using 3G comms

If you have one of the above terminals there is no action required at this stage, Ingenico will contact you when the terminal is ready to be upgraded and arrange an appointment at a convenient time for you.

Merchant Services

Frequently Asked Questions

Looking for assistance?

EFTPOS & Integrated POS Terminals

The EFTPOS Terminal Support Helpdesk is available 24 hour, 7 days a week.

Call 1800 836 055

Virtual POS Facilities

Technical support is available 8:30am-5:00pm (AEST) Monday-Friday (excluding QLD public holidays)

Call 1800 054 990

Merchant Account queries

Merchant Account queries

8am –5:30pm AEST, Monday to Friday

Call 13 11 55

Download our EFTPOS Merchant Facility Terms and Conditions.

Download our VPOS Merchant Facility Terms and Conditions.

Merchant Facilities are provided by Suncorp-Metway Ltd (“Suncorp Bank”) ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence number 229882. Fees, charges, terms and conditions apply and are available on request.