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Hardship support for businesses in debt

26 October 2020

If you’re a business owner, managing risk is part of what you do. And though you work hard to eliminate or reduce it, sometimes there are events — such as bushfires, global pandemics and recessions — that are difficult to plan for.

So, how can you best manage your finances during times of hardship and where can you seek support?

How to manage business debt in times of financial hardship

Take a look at your finances

If your business is experiencing hardship, or you suspect it may in the near future, it’s important to assess your finances. Include your debts and any money owing to you.

For a helping hand, consider getting in touch with a financial counsellor. Financial counsellors are independent professionals who can provide you with advice, advocacy and information relating to your experience of hardship.

There are several free financial counselling services available across Australia, such as:

Contact your bank

Australian banks have hardship teams at the ready to support you when you need it most. And though it may be difficult, it’s important to let your bank know you’re experiencing financial difficulty as soon as you can.

Suncorp Bank is no different! If you’re experiencing hardship, call our friendly Customer Assist team on 1800 225 223 (Monday–Friday, 8:30am–5pm AEST). We may be able to help.

Chase up money that’s owed to you

Contact customers who are late with, or haven’t made, their payments. Remember to discuss the date you need the payment to be made by or develop a payment schedule if they won’t be able to meet it.

Have a look at Business Victoria’s debt recovery templates if you’d like a hand with this process.

Prioritise paying back debt where you can

If you’re in a position to pay off some of your business’ debt, doing so could ease some of the pressure. Begin by identifying the debt you can afford to pay off now, what you would prefer to pay later, and whether you’re able to go on a payment plan for other debts.

This is where having a detailed budget can come in handy. If you need to create or update yours, has some great tips on getting started.

COVID-19 support for businesses

The Australian federal and state governments have announced funding measures and grants designed to support businesses during the COVID-19 pandemic. Suncorp has partnered with the Australian government to offer the Suncorp SME Support Loan. If your business has been impacted by COVID-19, you may be eligible to apply for a Secured or Unsecured Term Loan of up to $1,000,000. Register your interest here.

For up-to-date information, visit the government’s business support hub or sign up to its newsletter. For information specific to each state and territory, find out more here.

At Suncorp, we’re doing what we can to support our business customers. To know more about our COVID-19 support, visit our website.

How Suncorp can support your business

As Australia moves into an economic recession1, business owners will likely be affected.

If you’re a Suncorp customer experiencing financial difficulty, get in touch today. The sooner you let us know about your situation, the more we may be able to support you.

We work with our eligible small and medium-sized businesses on a case-by-case basis to provide confidential and tailored support. Depending on your circumstances, this can include deferring principal or interest repayments on loans, deferring instalments on equipment finance facilities or refunding merchant rental and minimum monthly fees for a period.

More About Financial Difficulty Support

Read more:


Business Lending Products are provided by Suncorp-Metway Ltd ABN 66 010 831 722 Australian Credit Licence number 229882 (“Suncorp Bank”) to approved applicants only. Fees, charges, terms and conditions apply and are available on request. Please read the relevant Product Information Document  before making any decision about a product. Contact us for a copy.  

The information is intended to be of a general nature only and any advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it. We do not accept any legal responsibility for any loss incurred as a result of reliance upon it – please make your own enquiries.

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