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We're here for our home loan customers

We have financial assistance options to help make things more manageable for our home loan customers who have been impacted by COVID-19.

Updated on: 22/09/2020

Options that can help

Deferred repayment

You can request to defer your Suncorp Bank Home Loan repayments for a 3 + 3 month period with a midway check in – interest will be capitalised*.

Please see the FAQs for more information.

If you were approved for an initial 3 month deferred repayment, we’ll be contacting you soon to see how we can continue to help.

Our midpoint check-in FAQs can help you decide the best option for you.

Interest-only repayments

Request to change your Suncorp Bank Home Loan repayments to interest-only repayments instead of principal and interest repayments over an agreed time period.

For eligible banking customers affected by COVID-19, we will waive renegotiation fees in this instance.

Please see the FAQs for more information.

Variable rate home loans: Cashback

If you’ve made additional repayments on a Suncorp Bank eligible variable rate home loan, you can immediately access cashback (up to the value of your advance repayments minus the value of 1-month’s repayment) to assist with your expenses. Fees and conditions apply.

Visit our Home Loan Cashback page for more information.
FAQ: How do I access my cashback?

Repayment modification

If you’ve made additional repayments on your Suncorp Bank home loan and you’re ‘in advance’, you may be able to reduce or suspend repayments for a period of time, up to the value of your advance payments.

Visit Internet Banking or use the Suncorp App
FAQ: How do I modify my repayments?

Frequently asked questions

What do the recently announced (July, 2020) changes mean for me?

Applying for financial support for the first time

My Loan is currently deferred – What happens next/What are my options?

Deferring your loan repayments

Moving to interest only repayments

Modifying your repayments

Redrawing your cashback

Assistance with other Suncorp Bank products and services

All COVID-19 information

More about Suncorp Home Loans

Things you should know 

*Terms, conditions and eligibility criteria apply to bank products and to our financial support options and are available on request.

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