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Supporting our customers through COVID-19 

It’s important for our customers to know they’ll be supported. That’s why we’ve created this page so you can easily access up-to-date important info about how we’re supporting you and your family during this difficult time.

That’s the Suncorp Spirit.

Suncorp Bank supports the Australian Banking Association’s (ABA) announcement of further support measures for customers affected by continuing COVID-19 lockdowns or those recovering from recent lockdowns, irrespective of geography or industry. For assistance please call our dedicated Customer Assist team on 1800 225 223, or apply for relief using our Financial Difficulty Request Form.

We're here to help

Your safety and wellbeing is our first priority. We’ll provide our bank and insurance customers with the support they need during the COVID-19 situation. At this time, all of our call centres and offices are open.

How we’re handling customer queries

Like many organisations, the impact of COVID-19 – as well as that of recent weather events – is disrupting some of our operations. Despite our best efforts, this means things like longer than usual wait times on the phone, or delays in processing insurance claims. We apologise for this and thank you for your patience.

Where possible, we encourage customers to use our online services – available 24/7 – Click on the relevant link below