What happens when I get a new phone or tablet?

You can only use the Suncorp Secured App on one device. If you register the App on a new device, the App will deactivate on the first device. Here’s how you can transfer your Suncorp Secured App to a new device: Download the Suncorp Secured App from Google Play or the App Store onto the new device. Log into the Suncorp Secured App on your new device using your existing Suncorp Bank Customer ID and password. If no longer have access to your previous device, please contact us on 13 11 55 .

Can I use the Suncorp Secured App on more than one device?

You can only use the Suncorp Secured App on one device. If you would like to use the App on a different device, you can transfer your Suncorp Secured App registration to that device. Here’s how: Download the Suncorp Secured App from Google Play or the App Store onto the new device. Log into the Suncorp Secured App on your new device using your existing Suncorp Bank Customer ID and password. If you no longer have access to your previous device, please contact us on 13 11 55 .

Suncorp Secured App

Use the Suncorp Secured App for added security and extra protection when transferring your money with Suncorp Bank.

What is the Suncorp Secured App?

The Suncorp Secured App is designed to replace the Physical Security Token. It’s free and easy to use, allowing you to quickly generate a Security Token Code to approve certain bill payments, transfers or changes to your daily transfer limit, no matter where you are or what time of day it is.

Download the Suncorp Secured App

How do I use the Suncorp Secured App?

It’s easy, simple and free to use the new Suncorp Secured App.

Step 1

Download the Suncorp Secured App from the App Store or Google Play

Step 2

Step 3

Use the Suncorp Secured App to generate a Security Token Code when prompted by Internet Banking or the Suncorp App.

Please note: Activating the Suncorp Secured App will deactivate any existing physical token you currently use. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S., and other countries and regions. App store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.

Frequently asked questions

What happens to my Physical Security Token if I register for the Suncorp Secured App?

If you currently use a Physical Security Token to generate token codes, when you register to use the Suncorp Secured App, your previous Physical Security Token will be immediately deactivated. You can then use the Suncorp Secured App to generate token codes. If you’d like to safely dispose of your Physical Security Token, please take it to your local Suncorp branch.

When will I be asked to provide a Security Token Code?

You’ll be asked to enter a Security Token Code to authenticate certain transactions like changing your daily transfer limit. The Suncorp Secured App allows you to generate the Security Token Code in a fast and secure way in just a few steps.

The Suncorp Secured App provides an additional layer of security when accessing and managing your Suncorp Bank accounts online. It allows you to quickly generate a unique Security Token Code in just a few clicks.

If you’ve forgotten your Suncorp Secured 6-digit PIN code, please contact our Customer Support team on 13 11 55 who can issue you with a new 6-digit PIN.

You can only use the Suncorp Secured App on one device. If you register the App on a new device, the App will deactivate on the first device.

Here’s how you can transfer your Suncorp Secured App to a new device:

Download the Suncorp Secured App from Google Play or the App Store onto the new device.
Log into the Suncorp Secured App on your new device using your existing Suncorp Bank Customer ID and password.

If no longer have access to your previous device, please contact us on 13 11 55.

You can only use the Suncorp Secured App on one device.

If you would like to use the App on a different device, you can transfer your Suncorp Secured App registration to that device. Here’s how:

Download the Suncorp Secured App from Google Play or the App Store onto the new device.
Log into the Suncorp Secured App on your new device using your existing Suncorp Bank Customer ID and password.

If you no longer have access to your previous device, please contact us on 13 11 55.

If your phone or tablet has been lost or stolen, please contact our Customer Support team on 13 11 55 to deactivate the Suncorp Secured App from the compromised device.

View all Suncorp Secured App FAQs