Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.
Suncorp Secured App
Use the Suncorp Secured App for added security and extra protection when transferring your money with Suncorp Bank.
What is the Suncorp Secured App?
The Suncorp Secured App is designed to replace the Physical Security Token. It’s free and easy to use, allowing you to quickly generate a Security Token Code to approve certain bill payments, transfers or changes to your daily transfer limit, no matter where you are or what time of day it is.
Download the Suncorp Secured App
How do I use the Suncorp Secured App?
It’s easy, simple and free to use the new Suncorp Secured App.
Please note: Activating the Suncorp Secured App will deactivate any existing physical token you currently use. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S., and other countries and regions. App store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.
See how the app works
Learn how to use the Suncorp Secured App in our one minute video.
Meet extra safe Jim.
He likes extra security with his online banking.
So, as you can imagine, he’s pretty impressed with the new Suncorp Secured App.
Using 2-factor authentication, the app will give you peace of mind when you're making: high value transfers or bpay payments.
You can use it with our new Suncorp app as well as internet banking and mobile banking.
So, how do you use it?
Just download the Suncorp Secured App.
Enter your internet banking or Suncorp app login details.
Register your device.
And start using the Suncorp Secured App to generate a code for your two-factor authentication.
It’s simple, easy, and extremely secure.
And that makes Jim happy.
Frequently asked questions
What happens to my Physical Security Token if I register for the Suncorp Secured App?
If you currently use a Physical Security Token to generate token codes, when you register to use the Suncorp Secured App, your previous Physical Security Token will be immediately deactivated. You can then use the Suncorp Secured App to generate token codes. If you’d like to safely dispose of your Physical Security Token, please take it to your local Suncorp branch.
When will I be asked to provide a Security Token Code?
You’ll be asked to enter a Security Token Code to authenticate certain transactions like changing your daily transfer limit. The Suncorp Secured App allows you to generate the Security Token Code in a fast and secure way in just a few steps.
The Suncorp Secured App provides an additional layer of security when accessing and managing your Suncorp Bank accounts online. It allows you to quickly generate a unique Security Token Code in just a few clicks.
If you’ve forgotten your Suncorp Secured 6-digit PIN code, please contact our Customer Support team on 13 11 55 who can issue you with a new 6-digit PIN.
You can only use the Suncorp Secured App on one device. If you register the App on a new device, the App will deactivate on the first device.
Here’s how you can transfer your Suncorp Secured App to a new device:
- Download the Suncorp Secured App from Google Play or the App Store onto the new device.
- Log into the Suncorp Secured App on your new device using your existing Suncorp Bank Customer ID and password.
If no longer have access to your previous device, please contact us on 13 11 55.
You can only use the Suncorp Secured App on one device.
If you would like to use the App on a different device, you can transfer your Suncorp Secured App registration to that device. Here’s how:
- Download the Suncorp Secured App from Google Play or the App Store onto the new device.
- Log into the Suncorp Secured App on your new device using your existing Suncorp Bank Customer ID and password.
If you no longer have access to your previous device, please contact us on 13 11 55.
If your phone or tablet has been lost or stolen, please contact our Customer Support team on 13 11 55 to deactivate the Suncorp Secured App from the compromised device.
