Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.

How we protect your money online

We’re committed to protecting your personal information and providing you a safe banking environment.

Our genuine guarantee

With our security measures in place, you can feel confident in using Internet and Mobile Banking. You have a security guarantee for unauthorised transactions made on your accounts (provided you've complied with the Terms and Conditions, of course!).

Security measures working together to keep you safe

We have an experienced and dedicated fraud detection team that ensures an immediate response to suspicious account activity and potential cases of fraud. We are also a member of the Australian Computer Emergency Response Team (CERT Australia), which continually investigates and notifies us of online criminal activity within Australia and across the globe.


Our commitment to you includes


Virtual security walls that protect your money online from potential bad guys and nothing unauthorised enters or leaves our online banking environment.

A safe banking environment

We establish a secure session for you each time you login, to ensure only you and Suncorp Bank can see your information.

To make sure no one is able to guess your password, and to protect your banking if you accidentally leave your session logged in, we’ve put some automatic security measures in place, including:

  • logging you off automatically after 10 minutes and;
  • disabling your online banking access after 3 incorrect password or passcode tries.

Tip: You can check that you have a secure session by making sure your web address starts with https:// (rather than http://) and there’s a small padlock next to the URL.


Secure banking on your mobile

Mobile Banking uses a range of security options such as real-time fraud monitoring, secure encryption (secret code) and 2 factor authentication (to identify both your password/passcode and your device).

You can also download the Suncorp Secured App which is a fast, free and convenient way to generate a Security Token Code from your mobile phone to approve certain banking transactions.

Find out more about mobile banking

Key industry relationships

Suncorp Bank works together with others from the Australian banking industry, with the Australian High Tech Crime Centre and the Australian Federal Police to manage threats to online banking and the Internet to deliver secure financial services. 

Shield Your Digital Life With McAfee, 3 Months Free for 3 Devices.

To ensure your devices have comprehensive security, Suncorp has partnered with McAfee to offer you a 3 month free trial of their McAfee Multi Access offering.

Got a Question?

Ask Scout, the Suncorp Virtual Assistant