Understanding online security

If you think you’ve been the victim of a scam in relation to your Suncorp banking, the most important thing to do is act fast. Contact us on 13 11 55.

• Do not click on any links.
• Check your accounts and cards for any suspicious transactions. Never send money to unfamiliar accounts.
• Contact us on 13 11 55. The sooner we know about the scam, the more we can do to help.
• Report the scam to the relevant agency to help stop the scammer. If you need more information you can visit idcare.org or scamwatch.gov.au.
• Do not allow anyone to have remote access to your computer or your Internet Banking.

If you suspect your bank account or your credit or debit card has been the target of fraudulent activity, you need to report it to us as soon as possible. The sooner we’re made aware of the potential fraud, the quicker we can act. If you think you’ve been the victim of a scam in relation to your Suncorp banking, contact us on 13 11 55.

Scam (phishing) emails/SMS/calls are designed to trick people into giving out their personal and banking details. While scam emails are becoming more sophisticated, there are some things to look out for when trying to spot a genuine communication from us:

• Check whether the email address or SMS is coming from us. If it isn’t from a @suncorp.com.au address, it’s probably fraudulent.
• It's important to remember that we'll never send you text messages or emails that ask you to confirm, update or disclose personal or banking information. If you are unsure, please contact us on 13 11 55.
• Does the email have poor punctuation or grammar? This may be a sign of a fake email (although, they can sometimes have perfect punctuation and grammar!).
• Does the email instruct you to open our Internet Banking, login page or an attachment? Does it explain how you need to verify your details, reset your account or supply personal details? We will never send you an email asking you to supply this information.

If you’ve received a suspicious email, SMS or telephone call appearing to be Suncorp Bank, DON'T click on any links or attachments in the email. Forward the email to us at security@suncorp.com.au.

If you think you’ve been the victim of a scam in relation to your Suncorp banking, contact us on 13 11 55.

Identifying a fake website can be tricky, but there are some tell-tale signs to help you figure out when you’re on our official site:

• Check the URL in the address bar. If the URL you’re accessing isn’t our official Internet Banking via suncorpbank.com.au or through our mobile apps, it may be a fake address.
• Did you start Internet Banking by clicking a link in an email? It may be linking to a fraudulent site.
• Check for a security padlock symbol in your browser before typing in any personal information. The official Suncorp website will always display this symbol.
• Does your last sign-in date match when you logged in last? If it doesn’t, your account may have been accessed without you knowing.
• If you suspect you have found a non-genuine Suncorp Bank website, please email security@suncorp.com.au.

There are other warning signs to be on the look at for when spotting a fake Suncorp Bank website. Being familiar with our Internet Banking and official mobile apps can help protect you when banking online.

If you think you’ve been the victim of a scam in relation to your Suncorp banking, contact us on 13 11 55.

Even if you’ve had an account for a while, some tasks around Internet Banking can be confusing. We’ve created some tips and resources to help you feel comfortable banking online.

We’ve also put together some of the most frequently asked questions about Internet Banking to help guide you through common troubleshooting issues.

If you need more help, we’re always happy to walk you through if you’re stuck. You can call our Customer Service Team on 13 11 55 or +61 7 3362 1222 if you’re located overseas.