Moving your banking to Suncorp

Once you have generated your Account Switching Report, and have saved the details of the regular billers and payees that you wish to import into Internet Banking, you are then able to easily re-establish any regular transfers within Internet Banking or the Mobile Banking App.

For help setting up Suncorp Internet Banking, adding billers and/or transferring money, visit our Internet Banking Help Page, or call 13 11 55.

You’ll have to notify your employer of your new account details (Suncorp’s BSB is 484-799 and your account number is contained in your welcome email).

Ensure you advise any other creditors of your new Suncorp account details so they can transfer directly into your new account. Don’t forget Medicare and other government agencies that automatically credit into your account.

Be sure to call all direct debit providers to advise them of your new Suncorp account number. Consider service providers that might have your card details on file, such as Paypal and Uber.

Suncorp can assist with cancelling direct debits on your behalf, however fees may apply. Please contact Suncorp on 13 11 55 if you require assistance.

• Ensure that there’s sufficient money in your new Suncorp account to cover any newly established transfers.
• It’s a good idea to leave some money in your old account to ensure any remaining debits are covered and you don’t incur a fee.
• Once you’re sure all payments are set up to and from your new account, you may wish to consider closing your old account to avoid any account keeping fees that may apply.

The service requires you to provide your login information from your other financial institution. This information is securely encrypted and is not seen or stored by Suncorp, or any of our third-party providers. A 95-day summary report will then become available for download in PDF format. You are also able to import saved billers or payees to Suncorp’s Internet Banking, which can then be used to establish any regular transfers.

You’ll be asked to enter your login details from your other financial institution, which is provided to our third-party provider and used to retrieve your 95-day summary report. Your login details are not stored.   All information that is made available to you through this service is instantly purged at completion of the service. Payees and billers that you personally select to import to Suncorp Internet banking will be saved in your Internet Banking.

We have no contract or arrangements with any other financial institutions relating to the provision of this service. Your other financial institution may not authorise or endorse your use of this service or our provision of this service to you. You should ensure that your other financial institution permits your use of the service before proceeding.

This service requires you to input your login credentials of your other financial institution. Your login credentials are not stored. It is important to know however, that by disclosing these credentials, you could be breaching your other financial institution’s terms and conditions. While the security of this service is robust, any loss of money from your other financial institution that can be associated with the use of this service may not be protected under the ePayments code. You should ensure that your other financial institution permits your use of the service before proceeding.