Important things to remember

Ensure that there’s sufficient money in your new Suncorp account to cover any newly established transfers. It’s a good idea to leave some money in your old account to ensure any remaining debits are covered and you don’t incur a fee. Once you’re sure all payments are set up to and from your new account, you may wish to consider closing your old account to avoid any account keeping fees that may apply.

Moving your banking to Suncorp

Simplify your new Suncorp account set up with our Account Switching tool. You can import information that you have stored with other banks, such as the details of payees and billers, directly into Suncorp Internet Banking. You can also download a summary of direct debits, direct credits and active regular transfers you may have with other banks.

How to get started

Once you have opened your Suncorp account, log in to Suncorp Internet Banking. If you don’t currently use Internet Banking, registration is easy!

To navigate to the Suncorp Account Switching tool, scroll down at the bottom of your listed bank accounts and click on the import payees and billers section.

Follow the prompts to import your payee and biller details directly into Suncorp Internet Banking. You can also download a report summarizing your direct debits, credits and regular transfers. Credit card numbers can’t be imported.

Things to know

The self-service tool provides a 95-day summary of all direct debits, direct credits and active regular transfers from accounts you select that you hold at other banks.

This tool does not re-establish or cancel any regular transfers or any instructions you previously had with other institutions.

If you’d like us to support you with switching regular payments on your behalf (either to or from Suncorp) you can let us know.

Switching bank accounts to Suncorp

Moving saved payee and biller details to your new account is easy.

Find the link in your internet banking on the My Accounts page, under My Bank Accounts.

You'll need to check the box to show that you accept the terms and conditions before confirming.

Select the institution you want to include and then confirm your choice.

A secure connection is established with your selected bank/institution.

Then, you will be prompted to login with your internet banking details for that bank.

In this example, the customer is importing details from a Westpac account.

Select the accounts that you'd like to include in this service.

By selecting an account, we will then obtain a 95-day summary of all direct debits, direct credits and active regular transfers from the accounts you select.

Click Confirm to proceed.

Download the PDF report to your PC.

After it's downloaded, select Continue to proceed with importing biller and payee information into your Suncorp account.

Select the billers and payees you would like to import, then select Add selected to Suncorp to move these details into your Suncorp address book.

You will be presented with a confirmation of the number of payees and BPAY billers that have been added to your address book.

Congratulations, you've successfully imported your payee and BPAY biller details into your address book.

Remember, you still need to transfer funds to your new Suncorp account to cover payments, reestablish one-off or recurring payments and cancel existing funds transfers from your old account.

Transitioning Your Banking Help & Support

Frequently Asked Questions

What do we mean by regular transfers?

The Account Switching self-service tool helps you identify regular transfers made from your old bank account, including:

Direct credits, such as salary, rental income, government payments and dividend payments.
Direct debits, such as phone bills, gym membership payments and utility bills.
Regular payments, such as rent, loan repayments, savings, and internal and external transfers between accounts.
BPAY® payments, such as rates and utility bills.

Once you have generated your Account Switching Report, and have saved the details of the regular billers and payees that you wish to import into Internet Banking, you are then able to easily re-establish any regular transfers within Internet Banking or the Mobile Banking App.

For help setting up Suncorp Internet Banking, adding billers and/or transferring money, visit our Internet Banking Help Page, or call 13 11 55.

You’ll have to notify your employer of your new account details (Suncorp’s BSB is 484-799 and your account number is contained in your welcome email).

Ensure you advise any other creditors of your new Suncorp account details so they can transfer directly into your new account. Don’t forget Medicare and other government agencies that automatically credit into your account.

Be sure to call all direct debit providers to advise them of your new Suncorp account number. Consider service providers that might have your card details on file, such as Paypal and Uber.

Suncorp can assist with cancelling direct debits on your behalf, however fees may apply. Please contact Suncorp on 13 11 55 if you require assistance.

Ensure that there’s sufficient money in your new Suncorp account to cover any newly established transfers.
It’s a good idea to leave some money in your old account to ensure any remaining debits are covered and you don’t incur a fee.
Once you’re sure all payments are set up to and from your new account, you may wish to consider closing your old account to avoid any account keeping fees that may apply.

The service requires you to provide your login information from your other financial institution. This information is securely encrypted and is not seen or stored by Suncorp, or any of our third-party providers. A 95-day summary report will then become available for download in PDF format. You are also able to import saved billers or payees to Suncorp’s Internet Banking, which can then be used to establish any regular transfers.

You’ll be asked to enter your login details from your other financial institution, which is provided to our third-party provider and used to retrieve your 95-day summary report. Your login details are not stored. All information that is made available to you through this service is instantly purged at completion of the service. Payees and billers that you personally select to import to Suncorp Internet banking will be saved in your Internet Banking.

We have no contract or arrangements with any other financial institutions relating to the provision of this service. Your other financial institution may not authorise or endorse your use of this service or our provision of this service to you. You should ensure that your other financial institution permits your use of the service before proceeding.

This service requires you to input your login credentials of your other financial institution. Your login credentials are not stored. It is important to know however, that by disclosing these credentials, you could be breaching your other financial institution’s terms and conditions. While the security of this service is robust, any loss of money from your other financial institution that can be associated with the use of this service may not be protected under the ePayments code. You should ensure that your other financial institution permits your use of the service before proceeding.

All frequently asked questions

Deposit Products are issued by Suncorp-Metway Ltd (“Suncorp Bank”) ABN 66 010 831 722 AFSL No 229882. Fees, charges terms and conditions apply and are available on request. Account Switching Self-Service Terms and Conditions can be viewed here.