Transition your regular banking to Suncorp
Let us help you simplify your new account set up by importing information that you have stored with your other banks, such as payees and billers, you can also download a summary of direct debits, direct credits and active regular transfers.
Once logged in to Internet Banking, navigate to the Suncorp Account Switching self-service tool.
You are then able to download a report, and save the details of regular billers and payees that you’d like to import into Internet Banking. Credit Card numbers cannot be imported.
Things to know
The self-service tool provides a 95-day summary of all Direct Debits, Direct Credits and Active Regular Transfers from accounts you select that you hold at other banks.
This tool does not re-establish any regular transfers for you and any instructions with other institutions will not be cancelled with this tool.
Transitioning Your Banking Help & Support
Frequently Asked Questions
What do we mean by regular transfers?
The Account Switching self-service tool helps you identify regular transfer made from your old bank account, including:
- Direct Credits – Salary, rental income, Government payments, dividend payments
- Direct Debits – Phone, gym, electricity, gas
- Regular Payments – Rent, loan repayments, savings, internal and external transfers between accounts
- BPAY® payments – Rates, electricity, other bills
Once you have generated your Account Switching Report, and saved the details of regular billers and payees that you’d like to import into Internet Banking, you are then able to re-establish any regular transfers easily through Internet Banking.
For help setting up Suncorp Internet Banking, adding billers and transferring money, go to our Internet Banking Help Page, or call 13 11 55.
You will have to notify your employer of your new account details (Suncorp BSB 484-799 and your account number is contained in your welcome email).
Ensure you advise any other creditors of your new Suncorp Account details so they can transfer into your new account. Don’t forget Medicare and other Government agencies that automatically credit into your account.
Be sure to call all Direct Debit providers to advise them of your new Suncorp Account number. Consider things like Paypal and Uber who might have your card details on file.
Suncorp is able to assist with cancelling Direct Debits on your behalf, however fees may apply. Please contact Suncorp on 13 11 55 so we can assist.
Ensure there is sufficient money in your new Suncorp Account to cover any newly established transfers.
It’s a good idea to leave some money in your old account to ensure any remaining debits are covered and avoid incurring a fee.
Once you are sure all payments are set up to and from your new account, close your old account to avoid any account keeping fees that may apply.
The service requires you to provide your sign in information of your other financial institution. This information is securely encrypted and is not seen or stored by Suncorp, or any of our third-party providers. A 95-day summary report will then become available for download in PDF format. You are also able to import saved billers or payees to Suncorp’s Internet Banking, which can then be used to establish any regular transfers.
Through the Account Switching service, we do not store or record any personal information. You’ll be asked to enter your login details of your other financial institution which is provided to our third-party provider and used to retrieve the 95-day summary report. The login details are not recorded, and cannot be seen by Suncorp or any of our third-party providers. All information that is made available to you through this service is instantly purged at completion of the service. Payees and Billers that your select to import to Suncorp Internet banking will be saved in your Internet Banking.
We have no contract or arrangements with any other financial institutions relating to the provision of this service. Your other financial institution may not authorise or endorse this service or our provision of this service to you. You should ensure that your other financial institution permits your use of the service before proceeding.
This service requires you to disclose your login credentials of your other financial institution. Suncorp, or our third-party providers cannot see these log in credentials, and the details are not stored or recorded in anyway. It is important to know however, that by disclosing this password, you could be breaching your other financial institution’s terms and conditions. While Suncorp has ensured the security of this service is robust and to the highest standard, any loss of money from your other financial institution that can be associated to the use of this service may not be protected under the ePayments code. You should ensure that your other financial institution permits your use of the service before proceeding
Deposit Products are issued by Suncorp-Metway Ltd (“Suncorp Bank”) ABN 66 010 831 722 AFSL No 229882. Fees, charges, terms and conditions apply and are available on request.
BPAY and BPAY View are trademarks of BPAY Pty Ltd ABN 69 079 137 518. BPAY facilities are issued by Suncorp-Metway Ltd ABN 66 010 831 722 to approved applicants.