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A PayID is a unique identifier of an account holder, such as a mobile phone number or email address, which can be linked to an account to receive payments made through the New Payments Platform (NPP) or Osko.

That means, if your account is Osko eligible and you need to pay someone who’s created a PayID, you don’t have to chase up their BSB and account number – they can simply provide you their PayID and you can pay them that way.

You can create a PayID and link it to your eligible Suncorp personal account by using the Suncorp App, if you accept and can satisfy our PayID Terms and Conditions.  A person can then make an Osko or NPP payment to your PayID instead of a BSB and account number, if they are permitted to do so by their financial institution.

Please refer to the Product Information Document or Schedule of Fees and Charges applicable to your account to see if your account is Osko eligible or if you are able to link it to a PayID.

You may only create a PayID in connection with an account if you’re an account holder. Individuals who have been authorised by an account holder to operate or access an account will not be able to create and link a PayID to that account.

To create a PayID:

  • Login to the App, click on the ‘cog wheel’ at the top left corner of the Banking page and select ‘PayID’.
  • Tap ‘Create PayID’, read and accept the PayID Terms and Conditions, and choose your eligible mobile number or email address to register for PayID.
  • Select the account to link your PayID with, confirm your details, and tap ‘Create PayID’.
  • A one-time verification code will be sent to you. Enter the verification code, tap ‘Next’, and then a message will pop up saying that your PayID has been created successfully.

To pay someone new using their PayID:

  • Open up the Suncorp App’s Banking page and choose the account from which you want to make a payment.
  • Choose ‘Pay/Transfer’, followed by ‘Pay Someone’. Tap ‘Select Payee’, then ‘New Payee’ and choose from the different payee types.
  • We’ll then verify with the NPP the PayID you’ve provided to us and advise who it is registered to for your confirmation. You will need to ensure that the PayID and the associated name are correct, as incorrect details could result in payment to the wrong account and the loss of your funds.

It’s important to note that not all banks and financial institutions permit their customers to have a PayID or to pay to a PayID.

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