Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.

Please contact us immediately to close your PayID if you no longer own or have authority to use the email address or mobile number you created as a PayID, or if you change your name or any other information connected to your PayID changes.

You can also close your PayID via the Suncorp App:

  • Log into the Suncorp App and click on the ‘cog wheel’ at the top left corner of the Banking page.
  • Select ‘PayID’ and then tap on the PayID you want to close.
  • Tap the ‘Close PayID’ button near the bottom of the PayID Details screen.

If you need assistance, please get in touch with us or head to a Suncorp branch.

Need more help?

If you haven't found what you're looking for, please get in touch