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Please contact us immediately to close your PayID if you no longer own or have authority to use the email address or mobile number you created as a PayID, or if you change your name or any other information connected to your PayID changes.

You can also close your PayID via the Suncorp App:

  • Log into the Suncorp App and click on the ‘cog wheel’ at the top left corner of the Banking page.
  • Select ‘PayID’ and then tap on the PayID you want to close.
  • Tap the ‘Close PayID’ button near the bottom of the PayID Details screen.

If you need assistance, please get in touch with us or head to a Suncorp branch.