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Please contact us immediately to close your PayID if you no longer own or have authority to use the email address or mobile number you created as a PayID, or if you change your name or any other information connected to your PayID changes. You can also close your PayID via the Suncorp App:

  1. Launch the Suncorp App and go to the Banking tab and select ‘Manage’.
  2. Under ‘Payments’, tap ‘PayID’, and then select the PayID you’d like to close.
  3. Tap ‘Close PayID’ and follow the prompts.

Got a Question?

Ask Scout, the Suncorp Virtual Assistant