Manage Your Insurance Policy and Claims
If you have an eligible policy#, the Suncorp App is full of self-service options to make your life easier:
Track Spending with the Suncorp Dollar Tracker
Manage your spending money across connected Suncorp Bank accounts, such as your Everyday Options Account and Business Accounts.
Secure banking 24/7
You can securely log in to the Suncorp App using Fingerprint ID or Touch ID for Android™ and Apple devices.
For ease of use, you can login to your device using facial recognition (Face ID) on your eligible devices.
Add an extra layer of security for peace of mind. To protect higher risk transactions, utilise our Suncorp Secured App when transferring your money with Suncorp Bank. This generates a code every 60 seconds to verify your transactions.
Suncorp Bank monitors your money against fraudulent activities, 24/7. We have a security guarantee for unauthorised transactions made on your accounts, as long as you’ve complied with the Terms and Conditions, as always!
Tips & Support
Want to get the most from your Suncorp App? We’ve got you sorted.
First, you’ll need to download the app from your app store. Once it’s downloaded, you can easily register by entering a few bits of information.
The exact info you’ll need depends on whether you’re a new or existing customer.
You can easily reset your PIN or password from within the app.
The Suncorp App uses a range of security features including real-time fraud detection, security encryption and multi-factor authentication.
* To be eligible for a Suncorp Bank Visa Debit card you must be 16 years of age or older. If not eligible you will receive a Suncorp Bank eftpos card. Google Pay is only available for Suncorp Visa Debit cards. The Suncorp Bank eftpos card is currently not available for Apple Pay payments within apps, on the web with Safari or for use overseas.
^ FaceID login is available on the iPhone X and later models. Please refer to our Suncorp App terms and conditions before using.
# The Suncorp App is not available, or fully available, for all policy types or claim types.
Apple, the Apple logo, Apple Pay and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
App Store is a service mark of Apple Inc.
++ Osko fast payments can only be made to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution. Osko fast payments cannot be made from or to Passbook accounts, General Trust Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater Accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (Qld, NSW) and Solicitor’s Trust Accounts (Qld) but can be made to them.
Staff assisted Osko fast payments cannot be made in branch from Carbon Insights Account and Sub-Accounts, Everyday Options Sub-Accounts, Business Saver Accounts or eOptions Accounts. Future-dated and recurring payments, Business Payment Credits and payments from accounts which requires 2 or more persons to sign to withdraw will not be made as Osko fast payments. We are gradually introducing Osko in Internet Banking so it may not be available for all eligible accounts until the full rollout is complete. Before you confirm a ‘Pay Someone’ transfer in Internet Banking, we will tell you if it will be sent via Osko.
For full details about terms and restrictions that apply to Osko fast payments please read our and the applicable to your account.
Google Wallet, The Google Wallet logo, Google Pay, The Google Pay logo, Google Play and the Google Play logo are trademarks of Google LLC.
Android is a trademark of Google LLC.
Banking products are issued by Suncorp-Metway Ltd ABN 66 010 831 722 (“Suncorp Bank”). Eligibility criteria, conditions and fees apply and are available on request. Please read the relevant Product Information Document before making any decision about this product. Contact us for a copy.
Internet connection is required when using the Suncorp App. Normal data charges from your internet service provider will apply.
†Payment notifications are available for everyday transaction accounts, savings accounts, and loans for personal and business customers. Notifications for Credit Card payments are not currently supported. Suncorp Bank PayLater and flexiRate notifications cannot be turned off.