How do I register for the Suncorp App?

First, you’ll need to download the app from your app store. Once it’s downloaded, you can easily register by entering a few bits of information. The exact info you’ll need to enter depends on whether you’re a new or existing customer. If you’re creating a new account, you can register using your full name, email address and postcode. If you’re an existing Suncorp Insurance customer, you can register using your email address and password. If you’re an existing Suncorp Bank customer and you currently use Internet Banking or Mobile Banking, you can register using your- CID (customer ID number) and password. If you have both Suncorp Bank and Suncorp Insurance log in details, please register with your Suncorp Bank log in details then link your insurance policies.

What if I forget my PIN or password?

You can easily reset your PIN or password from within the app. You can reset your password by selecting the Forgot password link on the login screen and following the prompts. You can reset your PIN by selecting the ‘Forgot PIN? link on the login screen and following the prompts.

How secure is the Suncorp App?

The Suncorp App uses a range of security features including real-time fraud detection, security encryption and multi-factor authentication (we check both your login details and the device with which you’re connecting). We also highly recommend that you setup a PIN or passcode for the lock screen on your device, and that you do not store your logon details within the device itself, or along with it in a written format.

The Suncorp App

Get your home, car, life and money all sorted on your mobile phone.

What can I do with the Suncorp App?

Mobile Banking

Manage Your Insurance

Money Insights

Mobile Banking

Get fast, secure and easy access to your money, wherever you go. Transfer money, pay bills, make payments and loads more in the Suncorp App.

Transfer money in under a minute with fast payments⁺⁺

Set-up Apple Pay® or Google Pay™ with your Suncorp Visa Debit and EFTPOS cards^*

Easily set or reset your Debit card PIN

Receive notifications for incoming and outgoing payments for eligible accounts^†

Temporarily lock your Suncorp Bank Visa Debit card

Report your Suncorp Bank Visa Debit card as lost or stolen and order a replacement

Know what, where and how much you’re spending with Suncorp Dollar Tracker

Manage Your Insurance Policy and Claims

If you have an eligible policy^#, the Suncorp App is full of self-service options to make your life easier:

Quickly lodge and track claims

Receive real-time policy and claim notifications

View your policy details, update your personal information, access your insurance documents, make a renewal payment, and even make a one-off manual payment for a missed monthly instalment

Be alerted to severe weather conditions at your insured address

Find, add and manage all your eligible products from:

Track Spending with the Suncorp Dollar Tracker

Manage your spending money across connected Suncorp Bank accounts, such as your Everyday Options Account and Business Accounts.

Get unique insights into your spending and savings habits
Track and categorise transactions into 14 expense categories, such as food, energy bills and entertainment

Secure banking 24/7

Suncorp Bank applies a range of security measures to keep your personal information safe. We use security options such as real time fraud monitoring, secure encryption, and 2-factor authentication.

Fingerprint

You can securely log in to the Suncorp App using Fingerprint ID or Touch ID for Android™ and Apple devices.

Face ID

For ease of use, you can login to your device using facial recognition (Face ID) on your eligible devices.

2-factor authentication

Add an extra layer of security for peace of mind. To protect higher risk transactions, utilise our Suncorp Secured App when transferring your money with Suncorp Bank. This generates a code every 60 seconds to verify your transactions.

24/7 fraud monitoring

Suncorp Bank monitors your money against fraudulent activities, 24/7. We have a security guarantee for unauthorised transactions made on your accounts, as long as you’ve complied with the Terms and Conditions, as always!

Tips & Support

Want to get the most from your Suncorp App? We’ve got you sorted.

Ask Scout a question

Suncorp App’s clever virtual assistant is available 24/7. Scout offers help with the Suncorp App and your questions about our banking and insurance products.

You can ask things like “when does my policy expire?” or “what day does my direct debit come out?”

Calendar

Preview a schedule of tasks in progress and get alerts on the go. Great for grabbing your attention for things such as claims, upcoming renewals and more.

Need help?

First, you’ll need to download the app from your app store. Once it’s downloaded, you can easily register by entering a few bits of information.

The exact info you’ll need depends on whether you’re a new or existing customer.

You can easily reset your PIN or password from within the app.

The Suncorp App uses a range of security features including real-time fraud detection, security encryption and multi-factor authentication.

All frequently asked questions about the Suncorp App

View the Suncorp App terms & conditions

View the Suncorp Secured App terms and conditions

* To be eligible for a Suncorp Bank Visa Debit card you must be 16 years of age or older. If not eligible you will receive a Suncorp Bank eftpos card. Google Pay is only available for Suncorp Visa Debit cards. The Suncorp Bank eftpos card is currently not available for Apple Pay payments within apps, on the web with Safari or for use overseas.

^{^}FaceID login is available on the iPhone X and later models. Please refer to our Suncorp App terms and conditions before using.

^#The Suncorp App is not available, or fully available, for all policy types or claim types.

Apple, the Apple logo, Apple Pay and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
App Store is a service mark of Apple Inc.

⁺⁺ Osko fast payments can only be made to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution. Osko fast payments cannot be made from or to Passbook accounts, General Trust Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater Accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (Qld, NSW) and Solicitor’s Trust Accounts (Qld) but can be made to them.

Staff assisted Osko fast payments cannot be made in branch from Carbon Insights Account and Sub-Accounts, Everyday Options Sub-Accounts, Business Saver Accounts or eOptions Accounts. Future-dated and recurring payments, Business Payment Credits and payments from accounts which requires 2 or more persons to sign to withdraw will not be made as Osko fast payments. We are gradually introducing Osko in Internet Banking so it may not be available for all eligible accounts until the full rollout is complete. Before you confirm a ‘Pay Someone’ transfer in Internet Banking, we will tell you if it will be sent via Osko.

For full details about terms and restrictions that apply to Osko fast payments please read our and the applicable to your account.

Google Wallet, The Google Wallet logo, Google Pay, The Google Pay logo, Google Play and the Google Play logo are trademarks of Google LLC.
Android is a trademark of Google LLC.

Banking products are issued by Suncorp-Metway Ltd ABN 66 010 831 722 (“Suncorp Bank”). Eligibility criteria, conditions and fees apply and are available on request. Please read the relevant Product Information Document before making any decision about this product. Contact us for a copy.

Internet connection is required when using the Suncorp App. Normal data charges from your internet service provider will apply.

^†Payment notifications are available for everyday transaction accounts, savings accounts, and loans for personal and business customers. Notifications for Credit Card payments are not currently supported. Suncorp Bank PayLater and flexiRate notifications cannot be turned off.