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Internet Banking
Suncorp Bank’s Internet Banking makes managing your money online simple, safe and convenient.
Key Features
Other great features
Borrow
Apply for loans and credit cards, keep track of repayments and redraw funds from applicable home loans.
Manage your Super
Easily check and manage your Suncorp Everyday Super.
Send messages
Send secure messages to our consultants about your accounts and receive replies within internet banking.
Calculators
Access calculators and tools to assess your repayments or interest.
Help & Support
FrequeNtly Asked Question
How do I access Suncorp Internet Banking from my mobile device?
You can easily download the Suncorp Bank mobile app from the App store or Google Play store by searching for “Suncorp Bank.”
If you need to access functionality from your mobile device or tablet that’s available via Internet Banking and not the Suncorp Bank mobile app, navigate to suncorp.com.au and click on the “login” button. From there, your navigation experience will depend on what sort of device you’re using.
Apple iOS devices
When you first view the login page, you’ll automatically be viewing the mobile version. If you’d like to view the full version of the site, you’ll need to log out and then click on “Go to Full Site”. You’ll be redirected back to the login page. Once you’ve logged in, you’ll be looking at the full version of the Internet Banking site.
Android devices
When you first view the login page, you’ll be viewing the full version of the site. If you want to view the mobile site, you’ll need to log out and select “Go to Mobile Site” from the logout confirmation page. You’ll then be redirected to the mobile version of the site.
After opening an account, you can register for Internet Banking. Head over to ‘Register for Internet Banking’ page to get started.
You’ll need your TAC (Telephone Access Code), which you should have received when you opened your account. If you don’t have a TAC, contact us and we'll arrange one for you.
It’s a number that’s given to you when you register with Internet Banking. It’s different from your account number and everyone gets a Customer ID. You’ll enter it every time you log in to Internet Banking.
If you don’t have one, you’ll need to register for Internet Banking.
To maintain a high level of safety for our customers, a Security Token Code is required to approve certain banking transactions, such as changing your daily transfer limit. You can quickly generate a Security Token Code via the Suncorp Secured App in just a few clicks. The app is free and replaces the Physical Security Token, which costs $20.
You can switch from paper statements to eStatements in Internet Banking or on the Suncorp Bank App. Simply select ‘eStatements’ from the menu, and then switch the ‘online’ button for each account you’d like to receive electronically.
An ETP is a password you’ll need to transfer funds to external accounts. It’s different from your Internet Banking password and provides extra security for your transactions.
To apply, log in to Internet Banking and select the ‘Security’ section followed by ‘external transfer password application’. You’ll get your ETP by post for security reasons. If you lose your ETP, you can request a replacement through Internet Banking.
Security
Security Online
Internet Banking has a range of features to make sure online banking is secure:
- Cyber Security and real time fraud detection
- Industry level encryption and protection
- Locking your logon if more than 3 incorrect attempts are made, and
- Logging you off automatically if there is 10 minutes of no activity.
Find out more about how we protect you.
Security Token Codes
To maintain a high level of safety for our customers, a Security Token Code is required to approve certain banking transactions, such as changing your daily transfer limit. You can quickly generate a Security Token Code via the Suncorp Secured App in just a few clicks. The app is free and replaces the Physical Security Token, which costs $20.
Bank on the go with our Mobile App
Banking from your mobile device is safe, secure, and easy. Try out our app today, and enjoy faster, more flexible access to your money.
Download our app
View Internet Banking terms and conditions
Banking products issued by Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No. 229882 Australian Credit Licence 229882. Approved applicants only. Terms and conditions apply and are available on request. Fees and charges apply. Please read the applicable Product Information Document before making any decisions about a product. Contact us for a copy.
Apple, iPhone and App Store are trademarks of Apple Inc.
Google Play and the Google Play logo are trademarks of Google Inc.
BPAY® Registered to BPAY Pty Ltd ABN 69 079 137 518.
