Other great features
Apply for loans and credit cards, keep track of repayments and redraw funds from applicable home loans.
Manage your Super
Easily check and manage your Suncorp Everyday Super.
Send secure messages to our consultants about your accounts and receive replies within internet banking.
Access calculators and tools to assess your repayments or interest.
Help & Support
FrequeNtly Asked Question
How do I access Suncorp Internet Banking from my mobile device?
You can easily download the Suncorp Bank mobile app from the App store or Google Play store by searching for “Suncorp Bank.”
If you need to access functionality from your mobile device or tablet that’s available via Internet Banking and not the Suncorp Bank mobile app, navigate to suncorp.com.au and click on the “login” button. From there, your navigation experience will depend on what sort of device you’re using.
Apple iOS devices
When you first view the login page, you’ll automatically be viewing the mobile version. If you’d like to view the full version of the site, you’ll need to log out and then click on “Go to Full Site”. You’ll be redirected back to the login page. Once you’ve logged in, you’ll be looking at the full version of the Internet Banking site.
When you first view the login page, you’ll be viewing the full version of the site. If you want to view the mobile site, you’ll need to log out and select “Go to Mobile Site” from the logout confirmation page. You’ll then be redirected to the mobile version of the site.
To register for Internet Banking, you'll just need at least one account number and a Telephone Access Code (TAC). You may have received this via SMS if you opened an account online or at a branch. If you don't have a TAC, just call us on 13 11 55 and we can arrange one for you. From there, just go to the 'Register for Internet Banking' page to get started.
This is a proxy security token that enables you to log onto a secure internet banking environment, and you can order a permanent security token through the Security and Settings area, which will allow you to make external transfers from your account(s). If you require assistance through this process our Internet banking experts are available on 13 11 55.
Internet Banking is free, however if you process an international transfer, make a business payment or order a security token, you may be charged a fee. Each account type may incur fees and charges if you process transactions via Internet Banking so it is best to read our Fees and Charges brochure which is also available from any Suncorp Bank branch.
Your Internet Banking Customer ID is a number that is automatically generated and allocated to you upon your initial registration with Internet Banking. It is different to your account number(s) and you'll enter it every time you logon to Internet Banking. Everyone gets their own Customer ID regardless of whether they have joint accounts with another person or party. If you do not have an Internet Banking customer ID, you will need to register for Internet Banking.
A security token is used as another form of identification when banking online, and enables you to transfer money from Internet or Mobile banking. To order one, log in to Suncorp Internet Banking, click the Security & Settings tab on the left hand side and choose 'Order a Security Token'. New or replacement tokens cost $20, which will be taken from the account you nominate.
Once you've received your token, simply log in again, go to the Settings and Security section, and click the "order/activate" link in the extra security section. Type in the serial number (located on the back as per the photo above) and the token will then sync with your Customer ID.
Tokens expire after 5 years, and the expiry date is printed on the back of the token. We will send you an alert in Internet Banking before your token expires, so that you can order a new one. Please order and activate a new token before your old token expires, otherwise you may have difficulties logging into Internet Banking.
An eStatement is an electronic version of a traditional paper statement. Both are legal documents. eStatements are free of charge, and can be downloaded as a PDF, and printed, or saved.
We offer eStatements issued from 1 July 2013 onwards. If you'd like to order a statement from prior to this date, please send us a secure message in Internet Banking, call 13 11 55, or visit a Suncorp Bank branch. Fees and charges may apply.
To switch from paper statements to eStatements, you can do so in Internet Banking or the Suncorp Bank App. Simply select 'eStatements' from the menu, and then switch the 'online' button for each account you'd like to receive electronically. If at anytime you wish to switch back to paper statements, simply select the 'Paper' button on the eStatements page. You'll still be able to view any eStatements you have already received in Internet Banking.
For credit card statements, just log into Internet Banking and click 'Go to Credit Card Services', found on the eStatements page, or under your credit card number on the My Accounts page. Credit Card eStatements are available for personal credit cards only, and only in Internet Banking, not in the Suncorp Bank App.
An External Funds Transfer Password (ETP) is a password that is needed to transfer funds to an external account with another financial institution. It is different to your Internet Banking password and provides a second level of security when performing higher risk transactions.
To apply for a ETP, log in to Internet Banking, and select 'Security' in the left hand menu, followed by 'external transfer password application'. Your ETP will be sent to you by post for security reasons. If you have lost your ETP, you can request a replacement through Internet Banking.
Internet Banking has a range of features to make sure online banking is secure:
- Cyber Security and real time fraud detection
- Industry level encryption and protection
- Locking your logon if more than 3 incorrect attempts are made, and
- Logging you off automatically if there is 10 minutes of no activity.
Find out more about how we protect you.
A Security Token adds additional security to Internet Banking, and also gives freedom to transfer over $5,000. It’s a small device you use when you login, that generates a random 6-digit code every 60 seconds. Because the code is constantly changing and is unique, no one but you will have the code needed to access your accounts. They cost $20, but can be a great investment in your peace of mind. You can order and manage your security token from Internet Banking.
Bank on the go with our Mobile App
Banking from your mobile device is safe, secure, and easy. Try out our app today, and enjoy faster, more flexible access to your money.
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View Internet Banking terms and conditions
Banking products issued by Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No. 229882 Australian Credit Licence 229882. Approved applicants only. Terms and conditions apply and are available on request. Fees and charges apply. Please read the applicable Product Information Document before making any decisions about a product. Contact us for a copy.
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