What if I forget my PIN number for my card?

You can reset your PIN via Internet Banking and the Suncorp Mobile Banking App. To do so, simply log into Internet Banking and select Manage Accounts & Cards or if you are logged into the Suncorp Mobile Banking App, Manage Cards. From here you can follow these steps to complete the PIN update: Select the card to manage (Suncorp Mobile Banking App only) Select the Update Card PIN button You will be presented with a step to send a verification code to your registered mobile phone You will receive an SMS showing a verification code Enter the verification code If the verification code is correct, you will then be prompted to enter a new PIN Enters your new PIN, twice as prompted and select the select update PIN You will then see a display on the screen showing “your PIN has been updated” message If you do not wish to reset your PIN online you can choose to have a PIN posted to you. To request a new PIN simply visit a Suncorp Store or call us on 13 11 55 to have your new PIN mailed to you. Once you receive your PIN, you will be able to change it at any Suncorp ATM or any free standing rediATM.

It’s now easier to set or change your debit card PIN

You can conveniently set or change the PIN for your Suncorp cards via Internet Banking or the Banking App.

Meet Fred, just like many of us he is brilliant at remembering every line from the movies…

But when it comes to remembering important things like his PIN it's hasta la vista, baby...

That’s why we’ve now made changing your Suncorp debit card PIN easy on your desktop or smartphone.

Simply, log in and select Manage Accounts & Cards

Then choose “Update card PIN” beside the card you want to change the PIN for.

Enter the verification code sent by text to your mobile.

Then key in your new PIN number.

That was easy, wasn’t it Fred?

How to set or change your debit card PIN

FYI, you may need to add the account to which your card is linked via Internet Banking before updating your PIN. Find out more.

Step 1:

Log into Internet Banking or the Mobile Banking App

Step 2:

Select Manage Cards from the navigation menu

Step 3:

Find the eligible card and select Update Card PIN

Step 4:

Follow the prompts to set or change your card PIN

Need to update your credit card PIN? Easy! Just use the Credit Card Services link in Internet Banking. Find out more.

Download the app today

The Suncorp Bank mobile app gives you fast and secure access to your money.

Frequently Asked Questions: PIN Reset

Why do I need a mobile phone number to reset my PIN?

For security reasons a mobile phone number is required to receive a temporary password to allow you to reset your PIN. If a mobile phone number is not registered, you will need to call us on 13 11 55 to update your contact number.

If you have locked your Visa Debit Card using the lock function in Suncorp Mobile Banking App you will need to unlock your card before you can reset your PIN.

If you are unable to set or reset your PIN via Internet Banking or Suncorp Mobile Banking App contact your nearest Suncorp Store or call us on 13 11 55.

You can reset your PIN via Internet Banking and the Suncorp Mobile Banking App.

You can update your PIN for both Visa Debit and EFTPOS cards.

To reset your credit card PIN, navigate to Credit Card Services via the Manage Accounts link in Internet Banking.

View all related FAQs

If you lose your card completely, please call us immediately on 13 11 55 to cancel and re-issue a new card to you.

View the Suncorp Bank App Terms and Conditions.

The iOS application supports version 10.0 and above. Learn how to update your Apple device. The Android application supports version 5.0 and above.

Internet connection is required when using the Suncorp Bank iPhone or Android app. Normal data charges apply.