Have greater control of your money with our new card lock features

Card Lock

If you lose or misplace your Visa Debit Card, you can now safely lock it for peace of mind.
While your card is locked, all payments will be declined until you unlock or call us.

It happens to the best of us.

You’re out and about on the weekend, you check your purse or wallet and…Your Suncorp Visa Debit card has disappeared.

Did it slip down the back of the couch? Maybe it’s in your other jeans at home?

It’ll probably turn up, it always does, but it’s best to play it safe, just in case.

Now you can have more control of your card thanks to Suncorp Card Lock.

You can temporarily lock your Visa Debit card using the Suncorp mobile banking app.

Simply login, go to Manage Cards and lock your card. It’s that easy.

Then unlock it again when your card turns up, without having to talk to someone in a call centre or cancelling your card.

You also have the added security of being able to turn off Visa payWave payments,

Internet transactions and overseas in-store payments.

With Suncorp Card Lock, you’re in complete control of your Suncorp Visa Debit card.

So, download the Suncorp Bank mobile app (if you haven’t already), and never worry about your Suncorp Visa Debit card disappearing again.

There are 4 new lock features to give you more security over your money

1. Block my card control

You can login to the Mobile Banking app at any time and place a temporary lock on your Visa Debit Card. This will block any usage of your card until you unlock it via the app or if you let us know.

2. Block Visa payWave Transactions

Make contactless ‘wave and go’ payments when shopping in a store. If your purchase is under $100, you don’t need to enter your PIN. If you turn off Visa payWave payments, you’ll always need to swipe or insert your card and enter your PIN when making purchases.

3. Block Internet Transactions

Want to ensure your card isn’t used for online purchases? This block includes any payments made online with your card, including online shopping (both domestic and international), online subscriptions, over the phone and recurring card payments.

4. Block Overseas In-store Transactions

If you’re not travelling, you can turn this type off for peace of mind. If you do turn this off, you’ll still be able to make online purchases from international shops or websites, but this block will stop any purchase made physically at a shop overseas.

How to access our card lock features

1. Login

2. Manage Cards

Simply tap on “Manage cards” to access your card controls

3. Select Card

Select your eligible card to lock or apply a control to

4. Lock Card

You’ll now see the lock options screen

Card Controls are available only on Visa Debit Cards.

If you lose your card completely, please call us immediately on 13 11 55 to cancel and re-issue a new card to you.

View the Suncorp Bank App Terms and Conditions.

The iOS application supports version 10.0 and above. Learn how to update your Apple device.
The Android application supports version 5.0 and above.
Internet connection is required when using the Suncorp Bank iPhone or Android app. Normal data charges apply.

Banking products issued by Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence No 229882. Approved applicants only. Terms and conditions apply and are available on request. Fees and charges apply. Please read the applicable Product Information Document before making any decisions about a product. Contact us for a copy.

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