Banking with the Suncorp App

As a Suncorp Bank customer, you can use the Suncorp App to get fast and secure access to your money. Anywhere, anytime. It’s easy to transfer money, pay bills, make payments and more.

View account activity

Secure login

Temporarily lock or set restrictions on your Visa Debit card

Report your Visa Debit card as lost or stolen

Transfer money in under a minute with fast payments

Apple Pay and Google Pay

Manage recurring and future payments

Financial fitness

Easily set or reset your Debit Card PIN

Receive payment notifications^†

View account activity

View your everyday and savings account balances and recent transactions. Activate the App’s Quick Balance feature to nominate balances to view on the App’s home screen or in your phone widgets without logging in.

It’s easier than ever to stay on top of your money.

Secure login

Securely log in to your device, as well as authorise transactions, using a
passcode, Touch ID or Face ID.

Temporarily lock or set up restrictions on your Visa Debit card

It’s easy to set a temporary lock on your Suncorp Visa Debit card if you misplace it. This won’t cancel your card, but will prevent any activity on it. Ready to use your card again? Simply unlock it. Easy!

You can also use the App to set up Visa Debit card restrictions on:

Most gambling services
Visa payWave payments
Internet transactions, and
Overseas in-store payments.

Report your Suncorp Bank Visa Debit card as lost or stolen and order a replacement

In just a few taps, you can report your Suncorp Bank Visa Debit card as lost or stolen and order a replacement card.

You’ll receive a new card by post within seven business days. While you wait for it, you can use the digital version of your replacement card.

Your replacement card will automatically update in your Digital Wallet (Apple Pay or Google Pay) if you previously had it set up. If you haven’t set up your card on Apple Pay or Google Pay previously, don’t worry, you can still add your replacement card using the Suncorp App.

Fast payments and PayID

With the Suncorp App, you can send money to and from eligible bank accounts in near real time.

This new fast payment service is called Osko⁺⁺. It’s automatic for payments made via the Suncorp App from most Suncorp Bank personal and business accounts to another account when using a PayID or to eligible accounts at other Osko participating banks when using a BSB and account number.

You can also use the Suncorp App to set up a PayID in connection with most personal accounts^. A PayID is a unique identifier, such as your mobile number or email address, that you link to your account. Using a PayID to receive an Osko payment can be easier than using your BSB and account number, if the person paying you is permitted by their bank to pay to a PayID.

Find out more

Step 1.

Step 2.

Tap ‘Create PayID’, read and accept the PayID Terms and Conditions, and choose your eligible mobile number or email address to register for PayID.

Step 3.

Select the account to link your PayID with, confirm your details, and tap ‘Create PayID’.

Step 4.

A one time verification code will be sent to you. Enter the verification code, tap ‘Next’, and then a message will pop up saying that your PayID has been created successfully.

Add your card to Apple Pay® or Google Pay™

Use your phone’s digital wallet to make secure payments on the go.

iPhone user?

Open the Apple Wallet app and click ‘Add card’. Follow the prompts to add your card.

Android™ user?

Open Google Wallet and tap the + sign in the bottom right corner. Then capture your card information by taking a photo or entering details manually.

Manage recurring / future payments

Manage all immediate, future and recurring payments from your eligible Suncorp Bank accounts on the Suncorp App. You’ll get notified if anything doesn’t go through.

Plan ahead and set up future dated payments so you can choose to pay someone on your specified date. You can make regular and ongoing payments using Transfer, Pay Someone or BPAY. Choose weekly, fortnightly or monthly recurring payments.

Financial fitness

Use the Suncorp App to help you get financially fit. The Suncorp Dollar Tracker is great for planning your long-term financial goals, plus you can see where you’re spending your money. You can track and categorise connected Suncorp Bank account transactions into 14 expense categories, such as food, energy bills and entertainment. Pretty cool, huh?

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Easily set or reset your Debit card PIN

Easily set your new Suncorp Visa Debit or eftpos Debit card PIN in the Manage Cards section of the Suncorp App. You can follow the same steps to reset your PIN.

Log in to the Suncorp App
Tap ‘Manage cards’ on the Banking screen
Choose the card and select ‘Set Card PIN’

For security reasons a mobile phone number is required to receive a temporary password to allow you to set your PIN. If your mobile phone number is not registered in Online Banking or has recently changed, you will need to contact us to update your contact number before using the self-service option to set your PIN.

Payment notifications

Get notified when money comes into or goes out of your eligible^†, nominated accounts.

View your payment notification history for up to 7 days.
Identify unrecognised or unusual outgoing payment activity.
Tap a notification to access your transaction history and account balance.
Easily track your notifications by setting up account nicknames.

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Register for home loan Cashback redraw

In just a few taps, you can request to enable the Online Cashback feature or request a once-off Cashback on eligible Suncorp Bank home loans via the Suncorp App.

Once approved for Online Cashback you’ll be able to redraw available advance funds from your home loan using either the Suncorp App or Internet Banking.

Once approved for a once-off Cashback payment the funds will be deposited into your nominated transaction account.

Get started today

Download the Suncorp App

⁺⁺ Osko fast payments can only be made to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution. Osko fast payments cannot be made from or to Passbook accounts, General Trust Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater Accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (Qld, NSW) and Solicitor’s Trust Accounts (Qld) but can be made to them.

Staff assisted Osko fast payments cannot be made in branch from Carbon Insights Account and Sub-Accounts, Everyday Options Sub-Accounts, Business Saver Accounts or eOptions Accounts. Future-dated and recurring payments, Business Payment Credits and payments from accounts which requires 2 or more persons to sign to withdraw will not be made as Osko fast payments. We are gradually introducing Osko in Internet Banking so it may not be available for all eligible accounts until the full rollout is complete. Before you confirm a ‘Pay Someone’ transfer in Internet Banking, we will tell you if it will be sent via Osko.

For full details about terms and restrictions that apply to Osko fast payments please read our and the applicable to your account.

^{^} A PayID can only be created via the Suncorp App and if you accept and can satisfy our PayID Terms and Conditions. A PayID cannot be created in connection with a Business Account, a Passbook Account, Kids Savings Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts and Fixed Term Deposits. Certain types of mobile numbers (eg. international numbers) and email addresses may not be in a format which is compatible with our PayID requirements and, therefore, cannot be created as a PayID.

Apple, the Apple logo, Apple Pay and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
App Store is a service mark of Apple Inc.

Google Wallet, The Google Wallet logo, Google Pay, The Google Pay logo, Google Play and the Google Play logo are trademarks of Google LLC.
Android is a trademark of Google LLC.

Banking products are issued by Suncorp-Metway Ltd ABN 66 010 831 722 (“Suncorp Bank”). Eligibility criteria, conditions and fees apply and are available on request. Please read the relevant Product Information Document before making any decision about this product. Contact us for a copy.

Banking and insurance products are issued by different Suncorp Group entities which are not responsible or liable for products and services by other Suncorp Group entities.

Apple Pay works with iPhone 6 and later in stores, apps, and websites in Safari; with Apple Watch in stores and apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in apps and websites in Safari; and with Mac (2012 or later) in Safari with an Apple Pay–enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see support.apple.com/km207105. The Suncorp Bank Eftpos card is currently not available for Apple Pay payments within apps, on the web with Safari or for use overseas.

^†Payment notifications are available for everyday transaction accounts, savings accounts, and loans for personal and business customers. Notifications for Credit Card payments are not currently supported. Suncorp Bank PayLater and flexiRate notifications cannot be turned off.