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Banking with the Suncorp App
As a Suncorp Bank customer, you can use the Suncorp App to get fast and secure access to your money. Anywhere, anytime. It’s easy to transfer money, pay bills, make payments and more.
Secure login
Securely log in to your device, as well as authorise transactions, using a passcode, Touch ID or Face ID.
Quick fingerprint login
Fingerprints stored on your mobile device can be used to access the Suncorp App and all its features. To use this feature, you must agree to the Suncorp App’s Terms and Conditions.
Fast payments and PayID
With the Suncorp App, you can send money to and from eligible bank accounts in near real time.
This new fast payment service is called Osko.* It’s automatic for payments made via the Suncorp App from most Suncorp Bank personal and business accounts to another account when using a PayID or to eligible accounts at other Osko participating banks when using a BSB and account number.
You can also use the Suncorp App to set up a PayID in connection with most personal accounts^. A PayID is a unique identifier, such as your mobile number or email address, that you link to your account. Using a PayID to receive an Osko payment can be easier than using your BSB and account number, if the person paying you is permitted by their bank to pay to a PayID.
Step 1.
Open up the App, go to ‘Manage' and select ‘PayID’ from the ‘Payments’ menu.
Step 2.
Tap ‘Create PayID’, read and accept the PayID Terms and Conditions, and choose your eligible mobile number or email address to register for PayID.
Step 3.
Select the account to link your PayID with, confirm your details, and tap ‘Create PayID’.
Step 4.
A one time verification code will be sent to you. Enter the verification code, tap ‘Next’, and then a message will pop up saying that your PayID has been created successfully.
Add your card to Apple Pay or Google Pay
Use your phone’s digital wallet to make secure payments on the go.
iPhone user?
Login to the Suncorp App and tap on “Manage Cards”. Select your card, then tap on “Add to Apple Wallet”.
or
Open the Apple Wallet app and click ‘Add card’. Follow the prompts to add your card.
Android user?
Login to the Suncorp App and tap on “Manage Cards”. Select your card, then tap on “Add to Google Pay”.
or
Open Google Pay and tap the + sign in the bottom right corner. Then capture your card information by taking a photo or entering details manually.
Easily set or reset your Debit Card PIN
Easily set your new Suncorp Visa Debit or eftpos Debit Card PIN in the Manage Cards section of the Suncorp App. You can follow the same steps to reset your PIN.
- Login to the Suncorp App
- Select ‘Manage Cards’ from the bottom of the Banking page
- Choose your Debit Card and select ‘Set Card PIN’
For security reasons a mobile phone number is required to receive a temporary password to allow you to set your PIN. If your mobile phone number is not registered in Online Banking or has recently changed, you will need to call us on 13 11 55 to update your contact number before using the self-service option to set your PIN.
Financial fitness
Use the Suncorp App to help you get financially fit. The Suncorp Dollar Tracker is great for planning your long-term financial goals, plus you can see where you’re spending your money. You can track and categorise connected Suncorp Bank account transactions into 14 expense categories, such as food, energy bills and entertainment. Pretty cool, huh?
* Osko fast payments can only be made via the Suncorp App to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution, and not via other access methods such as Internet Banking or the Suncorp Bank App. Osko fast payments cannot be made from or to Passbook accounts, General Trust Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (Qld, NSW) and Solicitor’s Trust Accounts (Qld) but can be made to them. Future-dated and recurring payments and Business Payment Credits will not be made as Osko fast payments. For full details about terms and restrictions that apply to Osko fast payments please read our Terms and Conditions for Suncorp Accounts and Continuing Credit Accounts and the Product Information Document applicable to your account.
^ A PayID can only be created via the Suncorp App and if you accept and can satisfy our PayID Terms and Conditions. A PayID cannot be created in connection with a Business Account, a Passbook Account, Kids Savings Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts and Fixed Term Deposits. Certain types of mobile numbers (eg. international numbers) and email addresses may not be in a format which is compatible with our PayID requirements and, therefore, cannot be created as a PayID.
1 The Reward and Recognition program ("Suncorp Benefits") is being operated by EONX Services Pty Ltd ABN 39 615 958 873. To register for Suncorp Benefits you must hold a current eligible personal policy or an eligible personal product or service from one of the brands in the Suncorp Network brand. Purchase limits apply to each individual retailer. See full Terms and Conditions. Use of Suncorp Benefits is subject to the operator’s privacy policy. Apple, iPhone and App Store are trademarks of Apple Inc. registered in the U.S., and other countries and regions. Google Play and the Google Play logo are trademarks of Google Inc.
2 Internet connection is required when using the Suncorp App. Normal data charges from your internet service provider will apply. Apple and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google Inc
Banking products are issued by Suncorp-Metway Ltd ABN 66 010 831 722 (“Suncorp Bank”). Eligibility criteria, conditions and fees apply and are available on request. Please read the relevant Product Information Document before making any decision about this product. Contact us for a copy.
Sequences shortened and scenes simulated. Rewards screen image is illustrative only.
Banking and insurance products are issued by different Suncorp Group entities which are not responsible or liable for products and services by other Suncorp Group entities.
Apple Pay works with iPhone 6 and later in stores, apps, and websites in Safari; with Apple Watch in stores and apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in apps and websites in Safari; and with Mac (2012 or later) in Safari with an Apple Pay–enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see support.apple.com/km207105. The Suncorp Bank Eftpos card is currently not available for Apple Pay payments within apps, on the web with Safari or for use overseas.
Android and Google Pay are trademarks of Google LLC.
Eligible Suncorp accounts
flexirates are available with: 55 Plus Account, Everyday Options sub accounts, eOptions Account and Business Saver Account.
