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Banking with the Suncorp App
As a Suncorp Bank customer, you can use the Suncorp App to get fast and secure access to your money. Anywhere, anytime. It’s easy to transfer money, pay bills, make payments and more.
With an updated design and new features, our latest Suncorp App release makes it simpler to manage your money and insurance on the go.
Now, you can view your bank accounts and insurance products via two simple tabs.
On the Home screen, you can easily access notifications about your products, payments, or account information, just by tapping on the bell icon.
In the Banking tab, tap Manage to access various features, like updating scheduled payments, changing the order of your accounts, setting PINs on selected cards, digital wallets, and more.
Forgotten your debit card PIN or need to set up a new debit card PIN?
The Suncorp App let's you set or reset your PIN on your debit cards via Manage Cards.
You can also access features for your debit cards, like temporarily locking your card, block specific transactions, and even enable your debit card for Apple Pay.
Need to payback friends quickly? The Suncorp App allows you to transfer money to other participating banks in under a minute using Fast Payments, just look out for the Osko logo when using the Pay Someone feature.
It's now easier than ever to access your eligible bank statements. To access, just tap the eStatements & Docs button on your desired account.
Need to personalise your accounts with a unique name? To add a nickname, simply tap on an account, the tap the pencil icon and then enter a nickname for your account.
You'll notice four new tabs at the bottom of the Suncorp App to make navigating easier.
Within the Insights tab, track your spending with our Dollar Tracker budgeting feature. It allows you to track spending each month and also monitors spending by category, such as groceries.
Within Insights, you can also learn more about home prices and suburb research by using our Property Explorer feature.
The Rewards tab1 allows you to save on groceries, fuel, entertainment, clothes and more, by purchasing eGift cards at up to 15% off from over 100 retailers.
The Discover tab allows you to open new accounts, get an insurance quote, and access car and home services, such as home repairs and energy provider comparisons.
Apart from these great features, the Suncorp App offers peace of mind when banking on your phone, including 24/7 fraud monitoring and our Suncorp Online Protection Guarantee.
To learn more, or to keep up to date on banking features, visit suncorp.com.au/app.
Secure login
Securely log in to your device, as well as authorise transactions, using a passcode, Touch ID or Face ID.
Quick fingerprint login
Fingerprints stored on your mobile device can be used to access the Suncorp App and all its features. To use this feature, you must agree to the Suncorp App’s Terms and Conditions.
Fast payments and PayID
With the Suncorp App, you can send money to and from eligible bank accounts in near real time.
This new fast payment service is called Osko.* It’s automatic for payments made via the Suncorp App from most Suncorp Bank personal and business accounts to another account when using a PayID or to eligible accounts at other Osko participating banks when using a BSB and account number.
You can also use the Suncorp App to set up a PayID in connection with most personal accounts^. A PayID is a unique identifier, such as your mobile number or email address, that you link to your account. Using a PayID to receive an Osko payment can be easier than using your BSB and account number, if the person paying you is permitted by their bank to pay to a PayID.
Step 1.
Open up the App, go to ‘Manage' and select ‘PayID’ from the ‘Payments’ menu.
Step 2.
Tap ‘Create PayID’, read and accept the PayID Terms and Conditions, and choose your eligible mobile number or email address to register for PayID.
Step 3.
Select the account to link your PayID with, confirm your details, and tap ‘Create PayID’.
Step 4.
A one time verification code will be sent to you. Enter the verification code, tap ‘Next’, and then a message will pop up saying that your PayID has been created successfully.
Financial fitness
Use the Suncorp App to help you get financially fit. The Suncorp Dollar Tracker is great for planning your long-term financial goals, plus you can see where you’re spending your money. You can track and categorise connected Suncorp Bank account transactions into 14 expense categories, such as food, energy bills and entertainment. Pretty cool, huh?
* Osko fast payments can only be made via the Suncorp App to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution, and not via other access methods such as Internet Banking or the Suncorp Bank App. Osko fast payments cannot be made from or to Passbook accounts, General Trust Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (Qld, NSW) and Solicitor’s Trust Accounts (Qld) but can be made to them. Future-dated and recurring payments and Business Payment Credits will not be made as Osko fast payments. For full details about terms and restrictions that apply to Osko fast payments please read our Terms and Conditions for Suncorp Accounts and Continuing Credit Accounts and the Product Information Document applicable to your account.
^ A PayID can only be created via the Suncorp App and if you accept and can satisfy our PayID Terms and Conditions. A PayID cannot be created in connection with a Business Account, a Passbook Account, Kids Savings Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts and Fixed Term Deposits. Certain types of mobile numbers (eg. international numbers) and email addresses may not be in a format which is compatible with our PayID requirements and, therefore, cannot be created as a PayID.
1 The Reward and Recognition program ("Suncorp Benefits") is being operated by EONX Services Pty Ltd ABN 39 615 958 873. To register for Suncorp Benefits you must hold a current eligible personal policy or an eligible personal product or service from one of the brands in the Suncorp Network brand. Purchase limits apply to each individual retailer. See full Terms and Conditions. Use of Suncorp Benefits is subject to the operator’s privacy policy. Apple, iPhone and App Store are trademarks of Apple Inc. registered in the U.S., and other countries and regions. Google Play and the Google Play logo are trademarks of Google Inc.
2 Internet connection is required when using the Suncorp App. Normal data charges from your internet service provider will apply. Apple and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google Inc
Banking products are issued by Suncorp-Metway Ltd ABN 66 010 831 722 (“Suncorp Bank”). Eligibility criteria, conditions and fees apply and are available on request. Please read the relevant Product Information Document before making any decision about this product. Contact us for a copy.
Sequences shortened and scenes simulated. Rewards screen image is illustrative only.
Banking and insurance products are issued by different Suncorp Group entities which are not responsible or liable for products and services by other Suncorp Group entities.
Apple Pay works with iPhone 6 and later in stores, apps, and websites in Safari; with Apple Watch in stores and apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in apps and websites in Safari; and with Mac (2012 or later) in Safari with an Apple Pay–enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see support.apple.com/km207105. The Suncorp Bank Eftpos card is currently not available for Apple Pay payments within apps, on the web with Safari or for use overseas.
Eligible Suncorp accounts
flexirates are available with: 55 Plus Account, Everyday Options sub accounts, eOptions Account and Business Saver Account.
