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First Nations banking support 

Suncorp Bank acknowledges the Traditional People of the land on which our business operates and pay respect to the Elders, Ancestors, cultures and history.

We pay tribute to the Aboriginal and Torres Strait Islander Peoples’ resilience, acknowledging their continuing connection to the land, waters and sky.

Acknowledgement of the lands in which we do business is proudly displayed on all Suncorp Bank branches.

Our responsibility is to ensure our customers can access and use Suncorp Bank’s services, products and platforms with a culturally respectful and sensitive approach.

We know that many may need further support and we’re working to provide this.

Banking support

Secure access to your money with the Suncorp App

  • log in securely with a 4-digit PIN, Touch ID or Face ID*
  • easily set or reset your Debit card PIN 
  • check balances and recent transactions
  • pay someone in under a minute with fast payments^

Download today →

Download on the apple app store button

Get it on Google Play button

With Internet Banking, you have convenient access to your money

  • check account balances and transaction history
  • securely set or change your card PIN
  • pay bills using BPAY®
  • transfer money, pay anyone or schedule a payment.
     

Banking support

Secure access to your money with the Suncorp App

  • log in securely with a 4-digit PIN, Touch ID or Face ID*
  • easily set or reset your Debit card PIN 
  • check balances and recent transactions
  • pay someone in under a minute with fast payments^

 

 

Download today →

IOS badge having apple logo & text stating download on the app store

Get it on Google Play button

With Internet Banking, you have convenient access to your money

  • check account balances and transaction history
  • securely set or change your card PIN
  • pay bills using BPAY®
  • transfer money, pay anyone or schedule a payment.
Rural Banking with Bank@Post by Australia Post

We’ve partnered with Australia Post Offices to provide banking access across Australia. At participating Bank@Post locations, you can:

  • deposit cash and cheques into your account
  • make up to $2,000 of withdrawals per day.

To use Bank@Post, bring your Suncorp Bank Visa Debit card or EFTPOS card. You’ll also need your Personal Identification Number (PIN). 

Find your closest participating Post Office.  

Fee-free ATM services

Fee-free ATMs are available across 85 remote communities within the Northern Territory, Queensland, Western Australia and South Australia.

Learn more about this program and download a list of participating ATMs on the Australian Banking Association website.

Identification methods

Alternate ID methods are available and recognised by Suncorp Bank. For more information, please contact us or visit your nearest branch

Secure Messages via Internet Banking

With the Secure Message service, you’ll be able to:

 order a replacement VISA Debit card

 change your mailing address

 notify us about upcoming overseas travel

 cancel a direct debit transaction

 close an account and more.

Once we receive your message, one of our consultants will usually reply within two business days.

Don’t use the Secure Message service to report:

If you require urgent support or your concerns are security-related, contact us immediately. 

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How to send a secure message

To send a Secure Message, you’ll need to be registered for Internet Banking. After you’ve logged in with your Customer ID and password, follow these steps: 

  1. Head to the left-hand menu and click ‘Secure Messages’. 
  2. Click ‘Compose New Message’ and select one of the subject options from the drop-down menu. Choose the subject that best suits your request or enquiry.
  3. Type your message providing as much detail as possible and click ‘Send’.

It’s important to remember, Suncorp Bank won’t: 

 share your Secure Message with a third party 

 request information from you via your personal email account 

 ask for your password, PIN or security token code via Secure Messages.

Customer care

Financial difficulty

If you’re experiencing financial difficulty, learn more about your options. 

Customer remediation

If we’ve made an error, our top priority is to make it right quickly and fairly.

First Nations banking support

Support for Aboriginal and Torres Strait Islander customers.

 

Deceased estates

Support with managing the accounts of someone who has passed away.

Family and domestic violence

Help for customers experiencing domestic and family violence, including financial abuse.

Accessible and inclusive banking

We’re committed to providing accessible services, products and platforms.

Problem gambling assistance

Help for customers who are finding it difficult to regain control of their gambling.

Compliments and complaints

If you have a complaint, compliment or suggestion, our Customer Relations team is here to help.

Have a First Nations banking support initiative or suggestion?

We’d love to know. Share your thoughts with us by emailing futurenetworks@suncorp.com.au, visiting us in branch or contacting us

Connect with Suncorp Bank

Message us

Use the secure messaging service
via Internet Banking.

Chat with us

Get 24/7 support from our Virtual Assistant.

Call us

Find the right contact information
for your query.

Visit us

Find a branch, Bank@Post or ATM
near you.

Message us  
Call us
Chat with us
Visit us
Message us  
Call us
Chat with us
Visit us

*FaceID login is available on the iPhone X and later models. Please refer to our Suncorp App terms and conditions before using.

^Osko fast payments can only be made to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution. Osko fast payments cannot be made from or to Passbook accounts, General Trust Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater Accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (QLD, NSW) and Solicitor’s Trust Accounts (QLD) but can be made to them.

Staff assisted Osko fast payments cannot be made in branch from Carbon Insights Account and Sub-Accounts, Everyday Options Sub-Accounts, Business Saver Accounts or eOptions Accounts. Future-dated and recurring payments, Business Payment Credits and payments from accounts which requires 2 or more persons to sign to withdraw will not be made as Osko fast payments. We are gradually introducing Osko in Internet Banking so it may not be available for all eligible accounts until the full rollout is complete. Before you confirm a ‘Pay Someone’ transfer in Internet Banking, we will tell you if it will be sent via Osko.

For full details about terms and restrictions that apply to Osko fast payments please read our and the applicable to your account.