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Help with Financial Difficulty

Are you finding it hard to meet your repayments?

Have you experienced a change in circumstances with your employment or business operations?

Have you suffered an unexpected illness?

Do you foresee an inability to make future repayments?

What is financial difficulty?

Are you experiencing or expecting a period in which you are unable to meet your financial commitments? Here at Suncorp Bank, we're committed to helping you out. 

How to request financial difficulty assistance

First, we’ll need an understanding of your current financial position. The best way to do this is to send us as much of the information below as you can: 

For non-business customers

If possible, please provide:

While completion of the form will assist us in considering how we can help you, it is not mandatory and you can provide the information required in another format, for example via email, fax, spreadsheet or letter. 

For business customers

If possible, please provide:

  • Current financial year financials (Profit & Loss, BAS, Cash Flow Statement)
  • Most recent internal management accounts (if available)
  • A list of debtors and creditors (anyone you buy from or sell to)
  • Details of any repayment arrangements entered into with suppliers or customers
  • Confirmation of current tax liabilities and payments
  • Request for Financial Assistance form (Business)

 

While completion of the form will assist us in considering how we can help you, it is not mandatory and you can provide the information required in another format, for example via email, fax, spreadsheet or letter. 

If you're finding it hard to provide any of the information above, please contact us.

Ways to submit:

Phone: 1800 225 223 

Fax: (07) 3031 2008

In branch: (where is my nearest branch?) 

Post:

Suncorp Bank Financial Hardship Team IPC 4RE055

GPO Box 1453
Brisbane
QLD 4001

If you have any questions, please call us on 1800 225 223 or visit your nearest branch.