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Help with Financial Difficulty
Are you finding it hard to meet your repayments?
Have you experienced a change in circumstances with your employment or business operations?
Have you suffered an unexpected illness?
Do you foresee an inability to make future repayments?
What is financial difficulty?
Are you experiencing or expecting a period in which you are unable to meet your financial commitments? Here at Suncorp Bank, we're committed to helping you out.
How to request financial difficulty assistance
First, we’ll need an understanding of your current financial position. The best way to do this is to send us as much of the information below as you can:
For non-business customers
If possible, please provide:
- Your 3 most recent payslips (if currently employed)
- Details of any current loan/s and copies of credit card/account statements you hold with other banks
- Request for Financial Assistance form (non Business)
While completion of the form will assist us in considering how we can help you, it is not mandatory and you can provide the information required in another format, for example via email, fax, spreadsheet or letter.
For business customers
If possible, please provide:
- Current financial year financials (Profit & Loss, BAS, Cash Flow Statement)
- Most recent internal management accounts (if available)
- A list of debtors and creditors (anyone you buy from or sell to)
- Details of any repayment arrangements entered into with suppliers or customers
- Confirmation of current tax liabilities and payments
- Request for Financial Assistance form (Business)
While completion of the form will assist us in considering how we can help you, it is not mandatory and you can provide the information required in another format, for example via email, fax, spreadsheet or letter.
If you're finding it hard to provide any of the information above, please contact us.
Ways to submit:
If you have any questions, please call us on 1800 225 223 or visit your nearest branch.
How we can help:
If you're facing financial difficulty, some of the steps we may take to help you include:
- The temporary postponement of loan repayments
- Extending the period of the loan contract and reducing the amount of each repayment due
- Extending the period of the loan contract and postponing repayments
- Other short term changes to your banking arrangements
- Other short term changes to banking arrangements which could include:
- Waived early withdrawal fees for those clients wishing to withdraw from term deposits
- Refund of merchant rental fees for a period
- For customers running a business or agribusiness, we could also provide:
- Refund of merchant rental fees for a period
- Business and agricultural loan rearranging with loan extensions and without the cost of most bank fees.
Access to confidential and free financial counselling:
Financial counselling services help people who are in financial difficulty, and are available in every state and territory and provide a free, independent and confidential service. They can help you manage a short-term crisis and plan to prevent a future one.
Financial counsellors can help you remain independent and take full control of your own financial affairs.
- Please visit the Australian Securities & Investment Commissions MoneySmart website for more information.
- Need more information about financial difficulty? Please visit the Australian Bankers' Association's (ABA) 'Doing-It-Tough' website.
