If you’re experiencing financial difficulty, learn more about your options.
If we’ve made an error, our top priority is to make it right quickly and fairly.
First Nations banking support
Support for Aboriginal and Torres Strait Islander customers.
Support with managing the accounts of someone who has passed away.
Family and domestic violence
Help for customers experiencing domestic and family violence, including financial abuse.
Accessible and inclusive banking
We’re committed to providing accessible services, products and platforms.
Problem gambling assistance
Help for customers who are finding it difficult to regain control of their gambling.
Compliments and complaints
If you have a complaint, compliment or suggestion, our Customer Relations team is here to help.