We understand the loss of a loved one can be an incredibly difficult time, and that dealing with their finances may be the furthest thing from your mind at the moment.
To assist you during this trying time, our friendly staff can help organise and finalise your loved one's banking affairs.
What steps do I have to take?
Let us know as soon as you can
There are a number of ways you can get in contact with us:
When you advise us, the more information you can provide, the easier the finalisation of the estate will be. We will require at least the following:
- Documentation that formally identifies you (such as a copy of your driver's licence, or birth certificate). Here's a list of the Bank’s general ID requirements.
- Any details of the account(s) held by the deceased that you are aware of.
- Proof of Death - this should be the death certificate issued.
- If you have a certified copy of the deceased's Will, please provide that as well.
- For more information, please refer to the 'How we can support you' Guide.
We will review the account(s)
Upon receiving your notification, the first thing we'll do is place a restraint on all of the accounts of the deceased (Note: The restraint is not applicable for Joint Accounts. These accounts will be changed into the name of the surviving account holder once Proof of Death is provided).
No further debits out of the accounts will be allowed. Some debts of the deceased/estate may be paid from the account(s) at the Bank’s discretion upon presentation of evidence of that debt to us prior to the account being finalised.
We will review the account(s) the Bank holds and determine what additional documentation we would require to finalise the estate and we will let you know as soon as possible.
Deliver any remaining documents to a Suncorp Store for finalisation of the estate
Once we have received all required documentation and upon the instructions of the executors/administrators/beneficiaries (as the case may be), we will close all accounts and release the funds in accordance with a completed Authority of Release form.
Separate teams within Suncorp deal with different products and these other teams may contact you separately for clarification or extra information as required.
The Bank may elect or agree to distribute or receive some documentation and/or information by email. We will require you to complete an email consent form before we can send you any information and documentation.