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Contact Us

Calling from overseas: +61 7 3362 1712
Lost or Stolen Cards: 1800 775 020​
or 13 11 55

Cash Passport 24/7 assistance

All Business Banking enquiries

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Feedback & enquiries

Whether it's a question, a suggestion, compliment or even a complaint - we're here to listen.

Existing Account Queries

For security reasons our Customer Services Representatives are not able to act on any service instructions provided in relation to a current account via this form. Feel free to call us on 13 11 55, or use the secure message feature via Internet Banking.

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Terms And Conditions

Write to us

PO Box 1453
Brisbane QLD 4001

Specialist Contacts

Customer Relations Unit
Suncorp-Metway Ltd
IPC - RE058
Reply Paid 1453
Brisbane Q 4001
Send email

Suncorp Share Trade
GPO Box 4490
Sydney NSW 2001
Send email

Financial difficulty
Suncorp Bank Financial Hardship Team IPC 4RE055
GPO Box 1453
QLD 4001
Send email

Compliance under the Banking Code of Practice is monitored by the Banking Code Compliance Committee (BCCC). You can report an alleged breach of the Code directly to the BCCC. For more information, visit their website.

Customer Relations Unit

To message our Customer Relations team please select the Compliment/Complaint query from the drop down above.

Experiencing financial difficulty?

Are you experiencing or expecting a period in which you are unable to meet your financial commitments? Here at Suncorp Bank, we're committed to helping you out.

Find out how


Organising a Deceased Estate

We understand the loss of a loved one can be an incredibly difficult time, and that dealing with their finances may be the furthest thing from your mind.

To assist you during this trying time, we have a team of specialised staff who can help organise and finalise your loved one's banking affairs quickly, and easily.

Find out more