For all general enquiries
Call 13 11 75
24 hours 7 days
Have a specific loan or internet banking enquiry? To make sure you speak to a specialist, here are the best times to call:
New loans 8.30am-6pm Mon-Fri (AEST)
New loans 8.30am-8pm Mon-Fri (AEST)
Come see us in person
Use our locator tool to find your nearest ATM, Branch, Banking centre or Sales centre.
Deposit ATMs, Coin Deposit & Change Machines
Deposit cash and cheques 24/7, plus access to exchange notes for rolled coins and small notes. Find a Smart Deposit ATM and Change Machine location near you.
General enquiries and feedback form
Existing Account Queries
For security reasons our Customer Services Representatives are not able to act on any service instructions provided in relation to a current account via this form. Customers with a specific query about existing products should not use this form. Please phone 13 11 75 and speak with a Customer Service Representative, or use the secure message feature in Internet Banking.
Write to us
PO Box 1453
Brisbane QLD 4001
Customer Relations Unit
To message our Customer Relations team please select the Compliment/Complaint query from the drop down above.
We understand the loss of a loved one can be an incredibly difficult time, and that dealing with their finances may be the furthest thing from your mind.
To assist you during this trying time, we have a team of specialised staff who can help organise and finalise your loved one's banking affairs quickly, and easily.