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Contact us

We’re here to help, here are several ways to get in touch.

 

Common solutions

Internet Banking login support

Find your Customer ID

Change your daily limits

Reset your Suncorp App PIN

Report a lost or stolen card

Report a suspicious transaction

Suncorp BSB

484-799

View more Help & Support

Find the right telephone number for your enquiry​

Select a topic to find online help and contact numbers for our support teams​​

 

Skip the queue

Calling us sometimes means longer wait times.
It’s possible to do these things online:

dispute a transaction on your account

update your account contact details

get a copy of your statements

make a payment with PayID

increase your daily limit

close your Suncorp Bank account

View more account and transaction FAQs

Register for Internet Banking

Download the Suncorp App

Call 13 11 55

(Overseas: +61 7 3362 1712)

Mon - Sun
8am to 10pm (AEST)

24/7 support is available for security concerns, unauthorised transactions and Internet Banking password reset.

Or visit us in branch.

Skip the queue

Calling us sometimes means longer wait times.
It’s possible to do these things online:

report your card as lost or stolen

temporarily lock your Visa Debit card

temporarily lock your credit card

change your debit card PIN

change your credit card PIN

activate your credit card

View more debit card FAQs

View more credit card FAQs

Register for Internet Banking

Download the Suncorp App

Call 13 11 55

(Overseas: +61 7 3362 1712)

Mon - Sun
8am to 10pm (AEST)

Or visit us in branch.

If you believe your account has been compromised, support is available 24/7 

Lost or Stolen Cards  

13 11 55 
Overseas: +61 7 3362 1712 

Suspicious Debit Card Transactions  

13 11 55 
Overseas: +61 7 3362 1712 

Suspicious Credit Card Transactions  

1300 221 576 
Overseas: +61 7 3362 1712 

Skip the queue

Calling us sometimes means longer wait times.
It’s possible to do these things online:

reset your Internet Banking password

recover your Customer ID

reset your PIN or password for the Suncorp App

create a PayID

increase your daily limit

View more Internet Banking FAQs

View more Suncorp App FAQs

Register for Internet Banking

Download the Suncorp App

Call 13 11 55

(Overseas: +61 7 3362 1712)

Mon - Sun
8am to 10pm (AEST)

24/7 support is available for security concerns and Internet Banking password reset.

Or visit us in branch.

Skip the queue

Calling us sometimes means longer wait times.
It’s possible to do these things online:

see how much you may be able to borrow

apply for a new loan

manage your existing loan

apply for Cashback on a home loan

view our current home loan interest rates

View more Home Loan FAQs

Register for Internet Banking

Download the Suncorp App

Call 13 11 55

(Overseas: +61 7 3362 1712)

New home loan enquiries:

Mon - Fri
8am - 7pm (AEST)

Sat
9am - 2pm (AEST)

Existing home loan enquiries:

Mon - Fri
8am - 6pm (AEST)
 

Or visit us in branch.

We take online security seriously

If your online security has been compromised, it’s important to act fast:

report your card as lost or stolen

dispute a transaction on your account

temporarily lock your Visa Debit card

get support for password and login issues

Find out more about staying safe online

Register for Internet Banking

Download the Suncorp App

Call 13 11 55

 

(Overseas: +61 7 3362 1712)

Mon - Sun
24 hours

Or visit us in branch.

Lost or Stolen Cards  

13 11 55 
Overseas: +61 7 3362 1712 

Suspicious Debit Card Transactions  

13 11 55 
Overseas: +61 7 3362 1712 

Suspicious Credit Card Transactions  

1300 221 576 
Overseas: +61 7 3362 1712 

Want to leave a compliment or complaint?

Use the online feedback form or visit us in branch.

Find out more about Customer Relations and Complaints

Compliance under the Banking Code of Practice is monitored by the Banking Code Compliance Committee (BCCC). You can report an alleged breach of the Code directly to the BCCC. For more information, visit the BCCC website.

Call 1800 689 762

 

Mon - Fri
9am - 5pm (AEST)

Write to us

Customer Relations
Suncorp Bank Customer Relations
IPC - RE058
Reply Paid 1453
Brisbane
QLD 4001

Skip the queue

We sometimes experience high call volumes. If your matter isn’t urgent, you could send a Secure Message via Internet Banking.

Call 13 11 55

(Overseas: +61 7 3362 1712)

Mon - Sun
8am to 10pm (AEST)

Write to us

Suncorp 
PO Box 1453 
Brisbane
QLD 4001 

Or visit us in branch.

Business Help & Support

For business banking enquiries contact our dedicated support team.

Accessibility Support

A free TTY service is available if you need assistance contacting us.​

Staying safe online

Our tips and resources can help you stay safe and bank online with confidence.

Find out more

Customer care

Financial Difficulty

If you’re experiencing financial difficulty, learn more about your options. 

Customer Remediation

If we’ve made an error, our top priority is to make it right quickly and fairly.
 

Deceased Estates

Support with managing the accounts of someone who has passed away.

Family and Domestic Violence

Help for customers experiencing domestic and family violence, including financial abuse.

Problem Gambling Assistance

Help for customers who are finding it difficult to regain control of their gambling.

Compliments and Complaints

If you have a complaint, compliment or suggestion, our Customer Relations team is here to help.

Looking for our online feedback form?

 tab2

Support for non-English speakers

Suncorp Bank offers access to translating and interpreting services in more than 160 languages.

Please call 13 11 55 (or +61 7 3362 1712 from overseas) to request this assistance.

Personal Banking

BSB: 484-799
Swift-Code: METWAU4B

Business Banking

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© Copyright Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882 (“Suncorp Bank”). Registered office: Level 23, 80 Ann Street, Brisbane QLD 4000. In accessing Suncorp's site you agree to our Online Terms & Privacy Statement. Please ensure that you read these before accessing the site.

COOKIE AND DATA POLICY
We use cookies and other related technologies to improve and tailor your website experience. See our Cookie and Data Policy. This policy provides information about how Suncorp collects and uses data related to your online activity, and how you can choose to remain anonymous.

Products and services including banking and insurance (including home and car insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank is only liable for the banking products or services it provides and not the products and services of the other companies in the Suncorp Group. Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statements before you make any decision regarding these products. The Target Market Determination are also available. Copies of historical TMDs for credit card products can be obtained by calling 13 11 55.