Calling from overseas: +61 7 3362 1712
Lost or Stolen Cards: 1800 775 020
or 13 11 55
For all general enquiries
Call 13 11 55
Have a specific loan or internet banking enquiry? To make sure you speak to a specialist, here are the best times to call:
Mon - Fri 8am - 10pm (AEST/AEDT)
New loans 8am-7pm Mon-Fri and Sat-Sun 9am-5pm (AEST)
Translating and interpreting service available
Come see us in person
Use our locator tool to find your nearest ATM, Branch, Banking centre or Sales centre.
Deposit ATMs, Coin Deposit & Change Machines
Deposit cash and cheques 24/7, plus access to exchange notes for rolled coins and small notes. Find a Smart Deposit ATM and Change Machine location near you.
Feedback & enquiries
Existing Account Queries
For security reasons our Customer Services Representatives are not able to act on any service instructions provided in relation to a current account via this form. Feel free to call us on 13 11 55, or use the secure message feature via Internet Banking.
Write to us
PO Box 1453
Brisbane QLD 4001
Compliance under the Banking Code of Practice is monitored by the Banking Code Compliance Committee (BCCC). You can report an alleged breach of the Code directly to the BCCC. For more information, visit their website.
Customer Relations Unit
To message our Customer Relations team please select the Compliment/Complaint query from the drop down above.
Are you experiencing or expecting a period in which you are unable to meet your financial commitments? Here at Suncorp Bank, we're committed to helping you out.
We understand the loss of a loved one can be an incredibly difficult time, and that dealing with their finances may be the furthest thing from your mind.
To assist you during this trying time, we have a team of specialised staff who can help organise and finalise your loved one's banking affairs quickly, and easily.