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Contact Us
Calling from overseas: +61 7 3362 1712
Lost or Stolen Cards: 1800 775 020
or 13 11 55
Contact options
Choose the contact method you prefer.
For all general enquiries
Call 13 11 55
Have a specific loan or internet banking enquiry? To make sure you speak to a specialist, here are the best times to call:
Mon - Fri 8am - 10pm (AEST/AEDT)
Sat – Sun 8am – 6pm (AEST/AEDT)
New applications 8am - 6pm Mon-Fri (AEST)
New loans 8am-7pm Mon-Fri and Sat-Sun 9am-5pm (AEST)
Existing loans Mon-Fri 8am-6pm (AEST)
Specialist Contacts
Compliments, Complaints, Problem Resolution
Share Trade Fax (+61) 02 8915 9484 or 1300 156 220
Fax (07) 3031 2008
Support for non-English speakers
Suncorp Bank offers access to translating and interpreting services in more than 160 languages. Please call 13 11 55 (or +61 7 3362 1712 from overseas) to request this assistance.
Translating and interpreting service availableHome Loan specialists
Have a home loan query? Get in touch with a mobile lender near you
You might also be looking for the following contact details:
Support for non-English speakers
Suncorp Bank offers access to translating and interpreting services in more than 160 languages. Please call 13 11 55 (or +61 7 3362 1712 from overseas) to request this assistance.
Come see us in person
Use our locator tool to find your nearest ATM, Branch, Banking centre or Sales centre.
Deposit ATMs, Coin Deposit & Change Machines
Deposit cash and cheques 24/7, plus access to exchange notes for rolled coins and small notes. Find a Smart Deposit ATM and Change Machine location near you.
Feedback & enquiries
Whether it's a question, a suggestion, compliment or even a complaint - we're here to listen.
Existing Account Queries
For security reasons our Customer Services Representatives are not able to act on any service instructions provided in relation to a current account via this form. Feel free to call us on 13 11 55, or use the secure message feature via Internet Banking.
Write to us
Suncorp
PO Box 1453
Brisbane QLD 4001
Specialist Contacts
Compliance under the Banking Code of Practice is monitored by the Banking Code Compliance Committee (BCCC). You can report an alleged breach of the Code directly to the BCCC. For more information, visit their website.
Customer Relations Unit
To message our Customer Relations team please select the Compliment/Complaint query from the drop down above.
Experiencing financial difficulty?
Are you experiencing or expecting a period in which you are unable to meet your financial commitments? Here at Suncorp Bank, we're committed to helping you out.
Organising a Deceased Estate
We understand the loss of a loved one can be an incredibly difficult time, and that dealing with their finances may be the furthest thing from your mind.
To assist you during this trying time, we have a team of specialised staff who can help organise and finalise your loved one's banking affairs quickly, and easily.
