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Contact us

We’re here to help, here are several ways to get in touch.

 

Suncorp BSB

484-799

View more Help & Support

Find the right telephone number for your enquiry​

Select a topic to find online help and contact numbers for our support teams​​

 

Call 13 11 55

(Overseas: +61 7 3362 1712)

Mon - Sun
8am to 10pm (AEST)

24/7 support is available for security concerns, unauthorised transactions and Internet Banking password reset.

Or visit us in branch.

Call 13 11 55

(Overseas: +61 7 3362 1712)

Mon - Sun
8am to 10pm (AEST)

Or visit us in branch.

If you believe your account has been compromised, support is available 24/7 

Lost or Stolen Cards  

13 11 55 
Overseas: +61 7 3362 1712 

Suspicious Debit Card Transactions  

13 11 55 
Overseas: +61 7 3362 1712 

Suspicious Credit Card Transactions  

1300 221 576 
Overseas: +61 7 3362 1712 

Call 13 11 55

(Overseas: +61 7 3362 1712)

Mon - Sun
8am to 10pm (AEST)

24/7 support is available for security concerns and Internet Banking password reset.

Or visit us in branch.

Call 13 11 55

(Overseas: +61 7 3362 1712)

New home loan enquiries:

Mon - Fri
8am - 7pm (AEST)

Sat
9am - 2pm (AEST)

Existing home loan enquiries:

Mon - Fri
8am - 6pm (AEST)
 

Or visit us in branch.

Call 13 11 55

 

(Overseas: +61 7 3362 1712)

Mon - Sun
24 hours

Or visit us in branch.

Lost or Stolen Cards  

13 11 55 
Overseas: +61 7 3362 1712 

Suspicious Debit Card Transactions  

13 11 55 
Overseas: +61 7 3362 1712 

Suspicious Credit Card Transactions  

1300 221 576 
Overseas: +61 7 3362 1712 

Want to leave a compliment or complaint?

Use the online feedback form or visit us in branch.

Find out more about Customer Relations and Complaints

Compliance under the Banking Code of Practice is monitored by the Banking Code Compliance Committee (BCCC). You can report an alleged breach of the Code directly to the BCCC. For more information, visit the BCCC website.

Call 1800 689 762

 

Mon - Fri
9am - 5pm (AEST)

Write to us

Customer Relations
Suncorp Bank Customer Relations
IPC - RE058
Reply Paid 1453
Brisbane
QLD 4001

Skip the queue

We sometimes experience high call volumes. If your matter isn’t urgent, you could send a Secure Message via Internet Banking.

Call 13 11 55

(Overseas: +61 7 3362 1712)

Mon - Sun
8am to 10pm (AEST)

Write to us

Suncorp 
PO Box 1453 
Brisbane
QLD 4001 

Business Help & Support

For business banking enquiries contact our dedicated support team.

Accessibility Support

A free TTY service is available if you need assistance contacting us.​

Staying safe online

Our tips and resources can help you stay safe and bank online with confidence.

Customer care

Financial difficulty

If you’re experiencing financial difficulty, learn more about your options. 

Customer remediation

If we’ve made an error, our top priority is to make it right quickly and fairly.

First Nations banking support

Support for Aboriginal and Torres Strait Islander customers.

 

Deceased estates

Support with managing the accounts of someone who has passed away.

Family and domestic violence

Help for customers experiencing domestic and family violence, including financial abuse.

Accessible and inclusive banking

We’re committed to providing accessible services, products and platforms.

Problem gambling assistance

Help for customers who are finding it difficult to regain control of their gambling.

Compliments and complaints

If you have a complaint, compliment or suggestion, our Customer Relations team is here to help.

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Support for non-English speakers

Suncorp Bank offers access to translating and interpreting services in more than 160 languages.

Please call 13 11 55 (or +61 7 3362 1712 from overseas) to request this assistance.