Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.

Banking Code of Practice

We are committed to upholding the standards of practice and service contained within the new Banking Code of Practice, which came into effect on 1 July 2019.

The Australian Banking Association has created the new Code to provide additional safeguards and protections not set out in law for individual and small business customers, and their guarantors.

What does it cover?

The Code has 10 clear and easy to read sections to help you understand what you can expect from us:

  • How the Code works
  • Your banking relationship
  • Opening an account and using our banking services
  • Inclusive and accessible banking
  • When you apply for a loan
  • Lending to small business
  • Guaranteeing a loan
  • Managing your account
  • When things go wrong
  • Resolving your complaint

Helpful links

Download a copy of the Banking Code of Practice. Alternatively, visit one of our stores or call us on 13 11 55 and we will send you a copy.

Contact our Customer Relations team to voice any compliments, suggestions, complaints, problems or concerns you may have from your experiences with us.

Find out about how we can help with financial difficulty.

Compliance under the Code is monitored by the Banking Code Compliance Committee (BCCC). You can report an alleged breach of the Code directly to the BCCC. For more information, visit their website.

Visit the Australian Banking Association website for more information on the Code.

Ready to apply for an Everyday Account?

Visa Debit Cards are available with Everyday Basics, Everyday Options,

Cash Management, and 55 Plus transaction accounts.

Banking products issued by Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No. 229882 Australian Credit Licence 229882 (Suncorp Bank). Please read the Product Information Document before making any decisions regarding these products. Terms and conditions, fees and charges may apply and are available on request.

Visa functionality provided by Visa Inc.