Accessible and inclusive banking
Our responsibility is to ensure our customers can access and use Suncorp Bank’s services, products and platforms. We know that many may need further support and we’re working to provide this.
The Suncorp Bank website, including this page, is screen reader compatible.
Accessible and inclusive banking
Our responsibility is to ensure our customers can access and use Suncorp Bank’s services, products and platforms. We know that many may need further support and we’re working to provide this.
The Suncorp Bank website, including this page, is screen reader compatible.
Contacting Suncorp Bank
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To send a Secure Message, you’ll need to be registered for Internet Banking. After you’ve logged in with your Customer ID and password, follow these steps:
- Head to the left-hand menu and click ‘Secure Messages’.
- Click ‘Compose New Message’ and select one of the subject options from the drop-down menu. Choose the subject that best suits your request or enquiry.
- Type your message providing as much detail as possible and click ‘Send’.
It’s important to remember, Suncorp Bank won’t:
share your Secure Message with a third party
request information from you via your personal email account
ask for your password, PIN or security token code via Secure Messages.
Suncorp Bank branch support
Video conferencing is available in branches with an Auslan interpreter. Please visit your local branch or email futurenetworks@suncorp.com.au who will connect you with your local branch to arrange the next steps.
Many Suncorp Bank branches feature:
- automated doors and wider doorways
- open floor plans with moveable furniture
- ramp access and handrails where possible
- nearby accessible parking
- touchdown points at different heights
- concierge to direct and ensure safety
- appointments in quiet rooms with noise reducing acoustics
- Bank@Post for when a Suncorp Bank branch is not nearby.
Translating and Interpreting Service (TIS National) provides on-site interpreting services in over 150 languages. Suncorp Bank can arrange this service when you visit one of our branches or alternatively call 13 14 50.
Use the Suncorp Bank branch locator tool to find your nearest branch. You can filter branches for disability access.
Banking support and assistance
Banking support
Banking support
Secure access to your money with the Suncorp Bank App
- log in securely with a 4-digit PIN, Touch ID or Face ID*
- easily set or reset your Debit card PIN
- check balances and recent transactions
- pay someone in under a minute with fast payments^
Download today →
Customer care
*FaceID login is available on the iPhone X and later models. Please refer to our Suncorp Bank App terms and conditions before using.
^Osko fast payments can only be made to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution. Osko fast payments cannot be made from or to Passbook accounts, General Trust Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater Accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (QLD, NSW) and Solicitor’s Trust Accounts (QLD) but can be made to them.
Staff assisted Osko fast payments cannot be made in branch from Carbon Insights Account and Sub-Accounts, Everyday Options Sub-Accounts, Business Saver Accounts or eOptions Accounts. Future-dated and recurring payments, Business Payment Credits and payments from accounts which requires 2 or more persons to sign to withdraw will not be made as Osko fast payments. We are gradually introducing Osko in Internet Banking so it may not be available for all eligible accounts until the full rollout is complete. Before you confirm a ‘Pay Someone’ transfer in Internet Banking, we will tell you if it will be sent via Osko.
For full details about terms and restrictions that apply to Osko fast payments please read our and the applicable to your account.
