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Where available, Visa Secure or eftpos Secure may authenticate your online purchases with extra security measures. All Suncorp Bank Visa Debit cards are automatically covered, including business cards. Not all online retailers will have Visa Secure or eftpos Secure on their site, in which case your purchase will be treated like a regular transaction.

When you check out online with Visa Secure or eftpos Secure, you may be sent a one-time SMS passcode to enter on the verification page before you can complete the purchase.

If you do not have your mobile number registered with us, it may be necessary for you to contact the bank directly.

If you’re having trouble entering or receiving your one-time passcode, please call 13 11 55.