How do I temporarily lock my Visa Debit card?
If you’ve temporarily misplaced your Visa Debit card, you can immediately place a temporary lock on the card in Suncorp Bank App or Suncorp App:
Suncorp Bank App (Mobile Banking)
Go to Manage Cards > Select the Visa Debit card > Temporarily lock your card.
Go to the Money tab > tap Manage > Manage Cards > Select the Visa Debit card > Temporarily Lock My Card.
Unlocking your Visa Debit Card
Simply unlock it anytime following the same steps. Ensure that you don’t unlock the card if you suspect an unauthorised transaction has been made.
You’ll only be able to lock your Visa Debit card, not your credit card. You’ll only be able to manage a Visa Debit card in your own name. If your card is linked to a joint account, you won’t be able to see or manage the other party’s card.