Mobile App FAQs
Yes, you can access Mobile Banking provided your mobile phone has access to the internet. If on international roaming, make sure you contact your mobile phone carrier for details of any additional fees or charges that may apply.
If you’re registered for Internet Banking, you can access Mobile Banking via our mobile site or our mobile app.
For Mobile Banking, simply head over to our Mobile Banking site. You can save the site as a favourite on your iPhone, Android or Windows device.
For our Suncorp Mobile Banking app, you can access Mobile Banking if you have an iPhone, iPad or Android device which is available on the Apple App Store and the Google Play Store.
You can download the Suncorp Mobile Banking App via the official App Stores for phone and tablet devices. If you’re an iPhone/iPad user (iOS), visit the App store and type ‘Suncorp Bank’.
Alternatively, if you’re an Android user, simply go to the Google Play store and type ‘Suncorp Bank’.
For Mobile Banking, simply head over to our Mobile Banking Site.
As a guide, if you log in and do a range of functions, the data the app uses is minimal. Approximately 100kb is used, which is the same as opening an average size email.
We apply a range of security measures to keep your personal information safe. We use security options like real time fraud monitoring, secure encryption, and 2-factor authentication. If you’d like extra security on your device, a security token will provide an additional layer of protection.
There aren’t any Suncorp Bank fees for accessing Mobile Banking. However, you may be charged for accessing the web, so it’s best to check with your mobile phone service provider.
To reset your passcode via the app:
- Go to the app home screen and tap ‘Forgot your password’
- Enter your customer ID, name and date of birth
- Press ‘send verification code to this number’ to continue with Mobile Banking.
Alternatively, you can login to Internet Banking to reset your password.
It means that your device operating system may be out of date. If you’re using the iPhone app, you may need to update your device’s operating system which is typically found in ‘Settings’ > ‘About device’.
You can easily reverse the transaction by transferring funds back into the correct account. If you’re unsure where the funds were transferred to, or you might have accidently transferred funds to accounts other than your own, you can contact us for help.
These details should be next to the BPAY symbol on the bill you’re paying. If you can’t find these details, it’s best to contact the biller or visit the BPAY website for more information.
A current balance incorporates all transactions that have been processed to your account. This may include funds which have been deposited to the account but not yet cleared (eg. a cheque deposit) and therefore are not available for withdrawal.
Likewise, it may include funds recently debited from the account (such as Visa card authorisations) that are yet to be processed to the account.
Your available balance is the money available for withdrawal from your account.
Visit an authorised app store for iOS and Android updates. Keeping your device’s operating system and the Suncorp Bank Mobile Banking app up to date ensures that you can access all the app’s features.
Simply tap on the bill inside of the ‘Outstanding/Paid in full’ screen, and press the delete icon (rubbish bin) on the top right-side corner.
Within the ‘Bill Summary’ screen, tap the contact and a numerical keypad will appear. Press on the tick icon to confirm changing the amount owed.
On the ‘Split With’ screen, tap on the contact you want to select. To change the contact simply press the ‘X’ icon at the top of your screen. You can also edit a contact’s details, like their bank account and name, from the ‘Bill Summary’ screen.
To add a manual payment: Tap on the bill on the 'Outstanding screen', Tap on the contact on the 'Bill details' screen, Press 'Add payment'.
To manually mark a bill as paid: Tap on the bill on the 'Outstanding' screen, tap on the contact on the 'Bill details' screen, and press 'Mark as paid'.
To remind a contact to pay you back: Tap on the bill on the 'Outstanding' screen, tap on the contact on the 'Bill details' screen, then press 'Send reminder'.
Billspliter works in 3 easy steps:
1. Enter the bill amount
2. Select the friends you’re splitting the bill with from your phone contacts
3. Your friends get an SMS with payment details and the app shows you when you’ve been paid back.
The text message gives your bank details, a reference number and how much they owe you.
Unfortunately, you can’t edit the BillSplitter message due to character limits and information requirements. We’ve kept this message simple and friendly to avoid any awkward or confusing bill splitting.
Learn more about how you can use BillSplitter today.
We only use the contacts in your phone for our BillSplitter. This feature helps you to easily split bills with contacts in your phone and keep track of your friends as they pay you back.
No, only your fingerprint should be stored on your device and used to access Suncorp Mobile App.
This helps to keep your personal information secure, much like your online banking password and passcode. Your Fingerprint Login should be treated with the same level of security.
Within the Mobile Banking App menu, tap 'Settings' and then 'Fingerprint Login'. Choose Fingerprint Login 'Turn off'.
You can set up Fingerprint Login on iOS and Android devices.
For iOS devices, go to 'Settings' and select 'Fingerprint Login' to register.
For Android devices, go to ‘Settings and select ‘Lock screen and security’ to register.
Once set up, you can log into the app by holding your finger down on the phone’s home button (iOS device) or fingerprint scanner (Android device).
To ensure Fingerprint Login is displayed within the Suncorp Mobile Banking App, you must set up your devices ‘Touch ID’ settings to use Fingerprint Login.
Yes, Fingerprint Login has the same high-level security as all of our authentication methods for mobile banking. Fingerprint Login is stored on your mobile device, so it’s important to have only your fingerprint is registered, to keep your personal information safe.
Read more about how we protect your money online.
If your phone’s gone, immediately contact us or log in to Internet Banking and send a secure message. We can disable your Mobile Banking and Customer ID to ensure that your personal information stays safe.
Download the Suncorp Banking Mobile App, register your device with your fingerprint, and then set up your Fingerprint Login’.
Delete the registered fingerprint on your device and set it up again to use Fingerprint Login. If it’s still not working, you can use your existing password or Passcode to sign-in to the app.
iPhone 5s or later, iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 or later.
Samsung devices (s6 and newer) and Android devices running 6.0 (Marshmallow and newer).
You can set your card PIN via Internet Banking and the Suncorp Mobile Banking App.
You can reset your PIN via Internet Banking and the Suncorp Mobile Banking App.
If you have locked your Visa Debit Card using the lock function in Suncorp Mobile Banking App you will need to unlock your card before you can reset your PIN.
Your verification code is only valid for 5 minutes. If you attempt to enter the code after this period, the system will display a message indicating that the verification code has expired.
If this occurs, you will need to generate a new verification code once the system allows you to do so. Once you have generated another verification code, you can update your PIN.
You can update your PIN for both Visa Debit and EFTPOS cards.
To reset your credit card PIN, navigate to Credit Card Services via the Manage Accounts link in Internet Banking.
The updated card PIN functionality is not currently available on the Suncorp App but will be in the future.