What is a Security Token and how do I order one or activate Security Token replacements?
A security token is used as another form of identification when banking online, and enables you to transfer money from Internet or Mobile banking. To order one, log in to Suncorp Internet Banking, click the Security & Settings tab on the left hand side and choose 'Order a Security Token'. New or replacement tokens cost $20, which will be taken from the account you nominate.
Once you've received your token, simply log in again, go to the Settings and Security section, and click the "order/activate" link in the extra security section. Type in the serial number (located on the back as per the photo above) and the token will then sync with your Customer ID.
Tokens expire after 5 years, and the expiry date is printed on the back of the token. We will send you an alert in Internet Banking before your token expires, so that you can order a new one. Please order and activate a new token before your old token expires, otherwise you may have difficulties logging into Internet Banking.