What is a Security Token Code, and how to I order or activate Physical Security Token replacements?
To maintain a high level of safety for our customers, a Security Token Code is required to approve certain banking transactions, such as changing your daily transfer limit. You can quickly generate a Security Token Code via the Suncorp Secured App in just a few clicks. The app is free and replaces the Physical Security Token, which costs $20.
To order a Physical Security Token:
- Log in to Suncorp Internet Banking
- Click ‘Settings & Security’ section
- Choose ‘Order/activate a token’
New or replacement Physical Security Token cost $20, which will be taken from the account you nominate. The token will expire after 5 years, and the expiry date is printed on the back of the token.
Once you’ve received your token, you can activate your token by clicking the ‘order/activate’ link in the extra security section. Type in the serial number (located on the back of your token) and the token will then sync with your Customer ID.