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If you have a registered phone number with us, you can reset your Internet Banking password online. You’ll need your Customer ID (CID) with you when you do so.

If you’ve forgotten your CID, simply head to the Internet Banking log in page and click on the link that says ‘Forgot your Customer ID?’. From there, you’ll be asked to provide some details to verify your identity (such as your name and date of birth).

After you’ve filled in your details, follow the prompts to get a verification code sent to your registered mobile number. Once your details are all verified, your Customer ID will be displayed on the screen.

If you don’t have a registered phone number with us, please call us on 13 11 55 or visit a Suncorp store.