Frequently asked questions
Password reset and login support for Internet Banking
Reset your Internet Banking password
Find your Customer ID
Change your Internet Banking password
Password criteria guide
Help with logging in
What to do if you’re locked out or have your access revoked
After opening an account, you can register for Internet Banking. After you’ve registered and you’ve received your Customer ID, you can start adding your accounts and cards. Go to ‘Manage my accounts’, enter the account or card number and click ‘Add’.
If you’d like to cancel your Internet Banking account, please contact us.
If you’re having trouble accessing Internet Banking online, try:
- Re-typing the address. Please make sure you’re typing suncorp.com.au/banking into your web browser, and not using an old website address you may have saved elsewhere.
- Updating your browser. If your browser isn’t up to date, you may not be able to perform certain transactions or view content. We recommend: Microsoft Edge or above, Google Chrome 65 or above, Mozilla Firefox 59 or above and Safari 11.03 and above.
- Clearing the cookies and cache in your Internet browser, then try again.
- Using a different Internet browser, such as Firefox or Chrome, and see if the error continues.
A Security Token Code is a randomly generated code that’s required to complete certain high-level transactions and add an extra layer of security to your payments. For example, in order to change your daily limit or transfer more than $3,000 from your account per day, you’ll need a Security Token Code. You can generate one quickly using the free Suncorp Secured App.
We recommend at least:
- Internet Explorer 11
- Microsoft Edge
- Google Chrome 65
- Mozilla Firefox 59
- Safari 11.0.3