Your Internet Banking CID (Customer ID) is the number given to you when you register for Internet Banking, which you’ll need to enter every time you log in. Your CID is different from your account number.

If you’ve forgotten your CID, simply head to the Internet Banking log in page and click on the link that says ‘Forgot your Customer ID?’. From there, you’ll be asked to provide some details to verify your identity (such as your name and date of birth).

After you’ve filled in your details, follow the prompts to get a verification code sent to your registered mobile number. Once your details are all verified, your Customer ID will be displayed on the screen.

If you don’t have a registered phone number with us, please contact us or visit a Suncorp Bank branch.