Internet Banking FAQs

You can use a mobile phone to do your Internet Banking through the Suncorp Bank App or a web browser. See what types of transactions you can do with Mobile Phone Banking.

It’s as safe as using a personal computer, but always remember to keep your device software up to date and follow basic security measures, like installing security software for mobile phones to protect your phone and Internet Banking credentials.

We only support mobile phones that use SSL encryption to keep your information secure.

You can send secure messages, in the form of enquires and requests at any time, to our Suncorp team via Internet Banking . Secure messages are protected, so no one else can read your messages.  

We recommended the following browsers, which should be updated to the latest versions: Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox and Safari. 

We recommend regularly updating your browser to the most recent version to ensure the best experience and latest security when visiting Suncorp online.

To find how much interest you earned, simply select ‘My Interest’ from the menu to view your interest details for the previous and current financial year. 

A ‘balance alert’ notifies you via email when your balance goes over, or falls below, a certain amount. To set up a balance alert, simply log in to Internet Banking, and click the icon next to the account you wish to set up an alert on.

You can switch from paper statements to eStatements in Internet Banking or on the Suncorp Bank App. Simply select ‘eStatements’ from the menu, and then switch the ‘online’ button for each account you’d like to receive electronically. 

You can access any statements issued since 1 July 2013 in Internet Banking via the eStatements option on the left-hand menu. 

You’ll still be able to view your eStatements for closed accounts in your Internet Banking, if you chose to receive eStatements when the account was open.  

Depending on which account type you have, you can choose to have your paper statement mailed monthly, quarterly, every six months or annually to your home address.

eStatements are available two days after the last day of the month and are sent to your primary email address.

eStatements are available for:

• Personal transaction and savings accounts
• Term deposit accounts
• Personal loans
• Home loans

Statements for Everyday Options sub-accounts’ appear within the statements of the main account to which they are linked.

You’ll only see eStatements that you have rights or access to. If you think you should have access to eStatements, simply send us a secure message via Internet Banking  or contact us.

It’s easy to open a new account if you’re an existing customer. Simply log in to Internet Banking and select “Open new account/loan”. If you don’t have Internet Banking and you’re an existing customer, you can contact us  or visit your local store to apply.

There are two reasons why your accounts may not be listed on the account balances page:

1. The account isn’t linked to Internet Banking. To add another account in the app, click on ‘Add Account’ at the top of the balances screen, and add any accounts that are missing.
2. The account is not included in your default profile. The Mobile Banking Apps don’t support different profiles. To add another account, simply choose the ‘Add Account’ option at the bottom of the Balances screen.

If your linked account is not showing, please contact us and we’ll resolve the issue.

To view the latest Suncorp Banking interest rates, please visit our Interest Rate page.

A designated name in Internet Banking is a nickname that you can give your account to easily recognise it – for example, you might call your account “Holiday” or “Bills”. All you need to do is go to ‘Manage My Accounts’ and click on the ‘change’ link next to the account name.

A recurring transfer is a periodical payment that you set up yourself via Internet Banking. The standing instructions given to Suncorp allow for periodical payments to be made from your account.

A regular payment is a recurring transfer from your credit card, debit card or bank account for an ongoing service provided. A regular payment could be a Direct Debit from your account, or a recurring payment from your credit or debit card.

When a transaction is pending on a Visa Card, we’re unable to prevent that transaction from being deducted from your account. However, if a transaction is finalized through your account, you can dispute it by completing a Visa dispute form. 

To pay regular bills you can make automated, regular payments or withdrawals from your account, debit card, or credit card.

To set up a regular payment (direct debit or recurring payment), you must give authority to your service provider (not Suncorp Bank) to regularly debit your account as agreed with you.

You can set up recurring transfers by:

• Logging on to Internet Banking and visiting the ‘Transfer Money’ area, then
• Setting up a transfer in the ‘Timing’ section and choosing the ‘Recurring payment’ option

Future-dated or recurring transfers are ‘initiated’ on the day you selected, but the funds may not be available until the following day. The funds may take up to 48 hours to reach another financial institution.

If the transfer is unsuccessful, you will receive an email notification. You can log on to Internet Banking and read your secure message to determine which transaction was unsuccessful. 

We’ll try, but it depends on your circumstances. If your transaction or money transfer date was set to ‘immediate’, please contact us right away and we’ll attempt to reverse the payment for you.

Unfortunately, we’re unable to reverse a BPAY® transaction in Internet or Mobile banking. Please don’t try and repeat the same process with a new transaction, this will register as two separate transactions. You may have to contact the Biller to notify them.

Recurring Payment instructions using a Suncorp Bank Visa debit card or Suncorp Clear Options Credit Card is processed through the Visa card payment system, whereas a Direct Debit is set up on your Suncorp Bank account, and authorised by Suncorp.

Contact your service provider if your card number changes or contact Suncorp if you wish to change the account your regular payment is paid out of.

It’s important to keep enough funds in your account to cover automated instructions so your account maintains a positive balance.

To cancel a direct debit linked to your transaction or savings account you can contact us. To cancel a recurring payment linked to your Suncorp Clear Options Credit Card or Suncorp Bank Visa Debit card you must contact the service provider the recurring payment was established with.

You can change the frequency of your recurring payments at any time. Simply log in to Internet Banking and select ‘Transfer Money’, and then click the ‘Edit’ button next to the relevant transfer.

To change the frequency of your home loan repayments from funds stored in a Suncorp Bank account, log in to Internet Banking and select ‘Edit’ in the ‘Transfers’ tab.

Mobile Phone Banking allows you to:

• View account balances on your registered accounts
• See the last 180 transactions from your accounts
• Transfer money to your accounts and other bank accounts which can be set up as immediate, future dated or recurring
• Pay BPAY bills and view bill summaries
• Approve business payments, if you’re a business payments credit user

To arrange a direct debt from your Bank Account, simply give these payment details to the organisation involved with the payment:

• the name of your financial institution: Suncorp Bank
• your name as it appears on your account
• your customer number
• our BSB no. 484-799

If there’s an account where 2 people must sign, the other nominated party must approve the transaction. They’ll receive an email and secure message prompting them to review the transaction.

If there are multiple parties that can approve transactions, they’ll have to log in to Internet Banking and approve the transaction.

Once approved, the transaction will process based on your instructions.

A future dated transaction is any transaction that you select in Internet Banking to occur in the future, rather than immediately. You can find more information on how to set up future dated transactions .

You can get a quick 30-day transaction history by clicking your account name. For a more detailed search, go to ‘Transaction History’ and select ‘Advanced search’, where you can choose search options and find a particular transaction.  

An ETP is a password you’ll need to transfer funds to external accounts. It’s different from your Internet Banking password and provides extra security for your transactions.

To apply, log in to Internet Banking and select the ‘Security’ section followed by ‘external transfer password application’. You’ll get your ETP by post for security reasons. If you lose your ETP, you can request a replacement through Internet Banking.

It’s a simple way to send money to an account within Australia. It’s sometimes called a ‘pay anyone transfer’. If your transaction is successful, you’ll get a screen receipt.

Yes, you can. To use POLi payments, you must have an external transfer password set up or use a Security Token Code.

An External Transfer Password is a fixed password (not a changing number device on the Token). No fee applies to obtain an External Transfer Password (ETP) and once you have an ETP, you can transfer up to $5000 per day, within Australia only. To request an ETP, go to the Settings and Security menu on the left-hand toolbar within Internet Banking (not via the App).

It’s a number that’s given to you when you register with Internet Banking. It’s different from your account number and everyone gets a Customer ID. You’ll enter it every time you log in to Internet Banking.

If you don’t have one, you’ll need to register for Internet Banking.

You can easily reset your Internet Banking password  online if you have a registered phone number with us.

If you don’t have a registered phone number, simply contact us  or visit a local Suncorp Bank store .

After opening an account, you can register for Internet Banking. Head over to ‘Register for Internet Banking’ page to get started. 

You’ll need your TAC (Telephone Access Code), which you should have received when you opened your account. If you don’t have a TAC, contact us and we'll arrange one for you.

To add an account to Internet Banking, go to ‘Manage My Accounts’, enter in the account or card number, and click ‘Add’. 

To cancel your Internet Banking registration, you’ll need to contact us so we can delete your Internet Banking Customer ID.

You can easily download the Suncorp Bank mobile app from the App store or Google Play store by searching for “Suncorp Bank.”

If you need to access functionality from your mobile device or tablet that’s available via Internet Banking and not the Suncorp Bank mobile app, navigate to suncorp.com.au and click on the “login” button. From there, your navigation experience will depend on what sort of device you’re using.

Apple iOS devices

When you first view the login page, you’ll automatically be viewing the mobile version. If you’d like to view the full version of the site, you’ll need to log out and then click on “Go to Full Site”. You’ll be redirected back to the login page. Once you’ve logged in, you’ll be looking at the full version of the Internet Banking site.

Android devices

When you first view the login page, you’ll be viewing the full version of the site. If you want to view the mobile site, you’ll need to log out and select “Go to Mobile Site” from the logout confirmation page. You’ll then be redirected to the mobile version of the site. 

If there are technical issues with Internet Banking, we’ll always post a message on the Login page. You may also want to try another web browser if you’re having issues. If you’re still having Internet Banking login issues, you can contact us  at any time.

To protect your personal information, Internet Banking will automatically log you off if there has been no activity for 15 minutes. If you wish to continue, simply log back on.

To maintain a high level of safety for our customers, a Security Token Code is required to approve certain banking transactions, such as changing your daily transfer limit. You can quickly generate a Security Token Code via the Suncorp Secured App in just a few clicks. The app is free and replaces the Physical Security Token, which costs $20.