Internet Banking FAQs
You can use a mobile phone to do your Internet Banking through the Suncorp Bank App or a web browser. See what types of transactions you can do with Mobile Phone Banking.
It’s as safe as using a personal computer, but always remember to keep your device software up to date and follow basic security measures, like installing security software for mobile phones to protect your phone and Internet Banking credentials.
We only support mobile phones that use SSL encryption to keep your information secure.
We recommended the following browsers, which should be updated to the latest versions: Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox and Safari.
We recommend regularly updating your browser to the most recent version to ensure the best experience and latest security when visiting Suncorp online.
To find how much interest you earned, simply select ‘My Interest’ from the menu to view your interest details for the previous and current financial year.
A ‘balance alert’ notifies you via email when your balance goes over, or falls below, a certain amount. To set up a balance alert, simply log in to Internet Banking, and click the icon next to the account you wish to set up an alert on.
If you have an eligible account, you can easily switch from paper statements to eStatements at any time through Internet Banking or the Suncorp App.
Please note, if your account is in joint names or has more than one party attached to it, all parties will have to switch over to eStatements to ensure paper statements are no longer posted.
You can access any statements issued since 1 July 2013 in Internet Banking via the eStatements option on the left-hand menu.
You’ll still be able to view your eStatements for closed accounts in your Internet Banking, if you chose to receive eStatements when the account was open.
eStatements are available two days after the last day of the month and can be viewed in Internet Banking or the Suncorp App. We’ll let you know once a new eStatement is available by sending a notification to your nominated email address.
eStatements are available for all of Suncorp’s personal banking products (except Kids Savings Accounts and accounts with passbook access), as well as eligible business banking products, term deposit accounts, and loans.
There are two reasons why your accounts may not be listed on the account balances page:
- The account isn’t linked to Internet Banking. To add another account in the app, click on ‘Add Account’ at the top of the balances screen, and add any accounts that are missing.
- The account is not included in your default profile. The Mobile Banking Apps don’t support different profiles. To add another account, simply choose the ‘Add Account’ option at the bottom of the Balances screen.
If your linked account is not showing, please contact us and we’ll resolve the issue.
A designated name in Internet Banking is a nickname that you can give your account to easily recognise it – for example, you might call your account “Holiday” or “Bills”. All you need to do is go to ‘Manage My Accounts’ and click on the ‘change’ link next to the account name.
A regular payment is a recurring transfer from your credit card, debit card or bank account for an ongoing service provided. A regular payment could be a Direct Debit from your account, or a recurring payment from your credit or debit card.
When a transaction is pending on a Visa Card, we’re unable to prevent that transaction from being deducted from your account. However, if a transaction is finalized through your account, you can dispute it by completing a Visa dispute form.
To set up a regular payment (direct debit or recurring payment), you must give authority to your service provider (not Suncorp Bank) to regularly debit your account as agreed with you.
You can set up recurring transfers by:
- Logging on to Internet Banking and visiting the ‘Transfer Money’ area, then
- Setting up a transfer in the ‘Timing’ section and choosing the ‘Recurring payment’ option
Future-dated or recurring transfers are ‘initiated’ on the day you selected, but the funds may not be available until the following day. The funds may take up to 48 hours to reach another financial institution.
If the transfer is unsuccessful, you will receive an email notification. You can log on to Internet Banking and read your secure message to determine which transaction was unsuccessful.
We’ll try, but it depends on your circumstances. If your transaction or money transfer date was set to ‘immediate’, please contact us right away and we’ll attempt to reverse the payment for you.
Unfortunately, we’re unable to reverse a BPAY® transaction in Internet or Mobile banking. Please don’t try and repeat the same process with a new transaction, this will register as two separate transactions. You may have to contact the Biller to notify them.
Recurring Payment instructions using a Suncorp Bank Visa debit card or Suncorp Clear Options Credit Card is processed through the Visa card payment system, whereas a Direct Debit is set up on your Suncorp Bank account, and authorised by Suncorp.
Contact your service provider if your card number changes or contact Suncorp if you wish to change the account your regular payment is paid out of.
It’s important to keep enough funds in your account to cover automated instructions so your account maintains a positive balance.
To cancel a direct debit linked to your transaction or savings account you can contact us. To cancel a recurring payment linked to your Suncorp Clear Options Credit Card or Suncorp Bank Visa Debit card you must contact the service provider the recurring payment was established with.
You can change the frequency of your recurring payments at any time. Simply log in to Internet Banking and select ‘Transfer Money’, and then click the ‘Edit’ button next to the relevant transfer.
To change the frequency of your home loan repayments from funds stored in a Suncorp Bank account, log in to Internet Banking and select ‘Edit’ in the ‘Transfers’ tab.
Mobile Phone Banking allows you to:
- View account balances on your registered accounts
- See the last 180 transactions from your accounts
- Transfer money to your accounts and other bank accounts which can be set up as immediate, future dated or recurring
- Pay BPAY bills and view bill summaries
- Approve business payments, if you’re a business payments credit user
To arrange a direct debt from your Bank Account, simply give these payment details to the organisation involved with the payment:
- the name of your financial institution: Suncorp Bank
- your name as it appears on your account
- your account number
- our BSB no. 484-799
If there’s an account where 2 people must sign, the other nominated party must approve the transaction. They’ll receive an email and secure message prompting them to review the transaction.
If there are multiple parties that can approve transactions, they’ll have to log in to Internet Banking and approve the transaction.
Once approved, the transaction will process based on your instructions.
You can get a quick 30-day transaction history by clicking your account name. For a more detailed search, go to ‘Transaction History’ and select ‘Advanced search’, where you can choose search options and find a particular transaction.
It’s a simple way to send money to an account within Australia. It’s sometimes called a ‘pay anyone transfer’. If your transaction is successful, you’ll get a screen receipt.
If you’ve forgotten your Customer ID, simply head to the Internet Banking log in page and click on the link that says ‘Forgot your Customer ID?’. From there, you’ll be asked to provide some details to verify your identity (such as your name and date of birth).
After you’ve filled in your details, follow the prompts to get a verification code sent to your registered mobile number. Once your details are all verified, your Customer ID will be displayed on the screen.
After opening an account, you can register for Internet Banking. Head over to ‘Register for Internet Banking’ page to get started.
You’ll need your TAC (Telephone Access Code), which you should have received when you opened your account. If you don’t have a TAC, contact us and we'll arrange one for you.
To add an account to Internet Banking, go to ‘Manage My Accounts’, enter in the account or card number, and click ‘Add’.
You can easily download the Suncorp Bank mobile app from the App store or Google Play store by searching for “Suncorp Bank.”
If you need to access functionality from your mobile device or tablet that’s available via Internet Banking and not the Suncorp Bank mobile app, navigate to suncorp.com.au and click on the “login” button. From there, your navigation experience will depend on what sort of device you’re using.
Apple iOS devices
When you first view the login page, you’ll automatically be viewing the mobile version. If you’d like to view the full version of the site, you’ll need to log out and then click on “Go to Full Site”. You’ll be redirected back to the login page. Once you’ve logged in, you’ll be looking at the full version of the Internet Banking site.
When you first view the login page, you’ll be viewing the full version of the site. If you want to view the mobile site, you’ll need to log out and select “Go to Mobile Site” from the logout confirmation page. You’ll then be redirected to the mobile version of the site.
To protect your personal information, Internet Banking will automatically log you off if there has been no activity for 15 minutes. If you wish to continue, simply log back on.
To maintain a high level of safety for our customers, a Security Token Code is required to approve certain banking transactions and changing your daily transfer limit. You can quickly generate a Security Token Code via the Suncorp Secured App in just a few clicks. The app is free and replaces the Physical Security Token, which costs $20.