The Banking Code of Practice is a set of standards of practice and service that came into effect on 1 July 2019. The Australian Banking Association has created the new Code to provide additional safeguards and protections not set out in law for individual and small business customers, and their guarantors.

As a subscriber, we are committed to the standards contained within the Code. You can download a copy of the Banking Code of Practice here. Alternatively, visit one of our stores or call us on 13 11 55 and we will send you a copy.

You can report an alleged breach to the Banking Code Compliance Committee.