Using Our Services Frequently Asked Questions
If your complaint is not resolved to your satisfaction, or you don’t wish to contact the people who provided your initial service, you can email: firstname.lastname@example.org
Suncorp Bank ATMs are specially outfitted with EMV technology that authenticates credit and debit card transactions.
No. All rediATMs are fee-free for Suncorp customers.
Not yet. More and more cash and deposit ATMs are being installed across a range of metropolitan, regional and remote locations.
Yes. If you deposit cash in to an ATM, it will immediately be visible in your account.
No. You will have to deposit cash and cheques in separate transactions using ATMs.
No. Smart ATMs won’t accept coins. Some stores have a coin deposit machine which will accept all Australian coins.
Yes. You can withdraw cash from a Smart ATM using a EFTPOS card, debit card, credit card, or travel money card.
No. ATMs will only let you deposit cash and cheques to your primary Suncorp Bank account.
No. You don’t require an envelope to deposit cash or cheques at a Smart ATM.
Yes. You can deposit up to 90 notes in one transaction that comprises any combination of $5, $10, $20, $50 or $100 notes.
Yes. You can deposit up to 30 cheques in one transaction.
Yes. Before finalising the transaction, you’ll be required to confirm the deposit amount. Simply cancel the transaction if you don’t agree with the amount.
If the Smart ATM doesn’t recognise the amount on the cheque, you can edit the cheque amount before confirming the transaction.
Yes, you can. The receipt will specify the value of cash and/or cheques you have deposited.
You can use a mobile phone to do your Internet Banking through the Suncorp Bank App or a web browser. See what types of transactions you can do with Mobile Phone Banking.
It’s as safe as using a personal computer, but always remember to keep your device software up to date and follow basic security measures, like installing security software for mobile phones to protect your phone and Internet Banking credentials.
We only support mobile phones that use SSL encryption to keep your information secure.
We recommended the following browsers, which should be updated to the latest versions: Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox and Safari.
We recommend regularly updating your browser to the most recent version to ensure the best experience and latest security when visiting Suncorp online.
To find how much interest you earned, simply select ‘My Interest’ from the menu to view your interest details for the previous and current financial year.
A ‘balance alert’ notifies you via email when your balance goes over, or falls below, a certain amount. To set up a balance alert, simply log in to Internet Banking, and click the icon next to the account you wish to set up an alert on.
You can switch from paper statements to eStatements in Internet Banking or on the Suncorp Bank App. Simply select ‘eStatements’ from the menu, and then switch the ‘online’ button for each account you’d like to receive electronically.
You can access any statements issued since 1 July 2013 in Internet Banking via the eStatements option on the left-hand menu.
You’ll still be able to view your eStatements for closed accounts in your Internet Banking, if you chose to receive eStatements when the account was open.
Depending on which account type you have, you can choose to have your paper statement mailed monthly, quarterly, every six months or annually to your home address.
eStatements are available two days after the last day of the month and are sent to your primary email address.
eStatements are available for:
- Personal transaction and savings accounts
- Term deposit accounts
- Personal loans
- Home loans
Statements for Everyday Options sub-accounts’ appear within the statements of the main account to which they are linked.
There are two reasons why your accounts may not be listed on the account balances page:
- The account isn’t linked to Internet Banking. To add another account in the app, click on ‘Add Account’ at the top of the balances screen, and add any accounts that are missing.
- The account is not included in your default profile. The Mobile Banking Apps don’t support different profiles. To add another account, simply choose the ‘Add Account’ option at the bottom of the Balances screen.
If your linked account is not showing, please contact us and we’ll resolve the issue.
A designated name in Internet Banking is a nickname that you can give your account to easily recognise it – for example, you might call your account “Holiday” or “Bills”. All you need to do is go to ‘Manage My Accounts’ and click on the ‘change’ link next to the account name.
A regular payment is a recurring transfer from your credit card, debit card or bank account for an ongoing service provided. A regular payment could be a Direct Debit from your account, or a recurring payment from your credit or debit card.
When a transaction is pending on a Visa Card, we’re unable to prevent that transaction from being deducted from your account. However, if a transaction is finalized through your account, you can dispute it by completing a Visa dispute form.
To set up a regular payment (direct debit or recurring payment), you must give authority to your service provider (not Suncorp Bank) to regularly debit your account as agreed with you.
You can set up recurring transfers by:
- Logging on to Internet Banking and visiting the ‘Transfer Money’ area, then
- Setting up a transfer in the ‘Timing’ section and choosing the ‘Recurring payment’ option
Future-dated or recurring transfers are ‘initiated’ on the day you selected, but the funds may not be available until the following day. The funds may take up to 48 hours to reach another financial institution.
If the transfer is unsuccessful, you will receive an email notification. You can log on to Internet Banking and read your secure message to determine which transaction was unsuccessful.
We’ll try, but it depends on your circumstances. If your transaction or money transfer date was set to ‘immediate’, please contact us right away and we’ll attempt to reverse the payment for you.
Unfortunately, we’re unable to reverse a BPAY® transaction in Internet or Mobile banking. Please don’t try and repeat the same process with a new transaction, this will register as two separate transactions. You may have to contact the Biller to notify them.
Recurring Payment instructions using a Suncorp Bank Visa debit card or Suncorp Clear Options Credit Card is processed through the Visa card payment system, whereas a Direct Debit is set up on your Suncorp Bank account, and authorised by Suncorp.
Contact your service provider if your card number changes or contact Suncorp if you wish to change the account your regular payment is paid out of.
It’s important to keep enough funds in your account to cover automated instructions so your account maintains a positive balance.
To cancel a direct debit linked to your transaction or savings account you can contact us. To cancel a recurring payment linked to your Suncorp Clear Options Credit Card or Suncorp Bank Visa Debit card you must contact the service provider the recurring payment was established with.
You can change the frequency of your recurring payments at any time. Simply log in to Internet Banking and select ‘Transfer Money’, and then click the ‘Edit’ button next to the relevant transfer.
To change the frequency of your home loan repayments from funds stored in a Suncorp Bank account, log in to Internet Banking and select ‘Edit’ in the ‘Transfers’ tab.
Mobile Phone Banking allows you to:
- View account balances on your registered accounts
- See the last 180 transactions from your accounts
- Transfer money to your accounts and other bank accounts which can be set up as immediate, future dated or recurring
- Pay BPAY bills and view bill summaries
- Approve business payments, if you’re a business payments credit user
To arrange a direct debt from your Bank Account, simply give these payment details to the organisation involved with the payment:
- the name of your financial institution: Suncorp Bank
- your name as it appears on your account
- your customer number
- our BSB no. 484-799
If there’s an account where 2 people must sign, the other nominated party must approve the transaction. They’ll receive an email and secure message prompting them to review the transaction.
If there are multiple parties that can approve transactions, they’ll have to log in to Internet Banking and approve the transaction.
Once approved, the transaction will process based on your instructions.
You can get a quick 30-day transaction history by clicking your account name. For a more detailed search, go to ‘Transaction History’ and select ‘Advanced search’, where you can choose search options and find a particular transaction.
An ETP is a password you’ll need to transfer funds to external accounts. It’s different from your Internet Banking password and provides extra security for your transactions.
To apply, log in to Internet Banking and select the ‘Security’ section followed by ‘external transfer password application’. You’ll get your ETP by post for security reasons. If you lose your ETP, you can request a replacement through Internet Banking.
It’s a simple way to send money to an account within Australia. It’s sometimes called a ‘pay anyone transfer’. If your transaction is successful, you’ll get a screen receipt.
Yes, you can. To use POLi payments, you must have an external transfer password set up or use a Security Token Code.
An External Transfer Password is a fixed password (not a changing number device on the Token). No fee applies to obtain an External Transfer Password (ETP) and once you have an ETP, you can transfer up to $5000 per day, within Australia only. To request an ETP, go to the Settings and Security menu on the left-hand toolbar within Internet Banking (not via the App).
After opening an account, you can register for Internet Banking. Head over to ‘Register for Internet Banking’ page to get started.
You’ll need your TAC (Telephone Access Code), which you should have received when you opened your account. If you don’t have a TAC, contact us and we'll arrange one for you.
To add an account to Internet Banking, go to ‘Manage My Accounts’, enter in the account or card number, and click ‘Add’.
You can easily download the Suncorp Bank mobile app from the App store or Google Play store by searching for “Suncorp Bank.”
If you need to access functionality from your mobile device or tablet that’s available via Internet Banking and not the Suncorp Bank mobile app, navigate to suncorp.com.au and click on the “login” button. From there, your navigation experience will depend on what sort of device you’re using.
Apple iOS devices
When you first view the login page, you’ll automatically be viewing the mobile version. If you’d like to view the full version of the site, you’ll need to log out and then click on “Go to Full Site”. You’ll be redirected back to the login page. Once you’ve logged in, you’ll be looking at the full version of the Internet Banking site.
When you first view the login page, you’ll be viewing the full version of the site. If you want to view the mobile site, you’ll need to log out and select “Go to Mobile Site” from the logout confirmation page. You’ll then be redirected to the mobile version of the site.
To protect your personal information, Internet Banking will automatically log you off if there has been no activity for 15 minutes. If you wish to continue, simply log back on.
To maintain a high level of safety for our customers, a Security Token Code is required to approve certain banking transactions, such as changing your daily transfer limit. You can quickly generate a Security Token Code via the Suncorp Secured App in just a few clicks. The app is free and replaces the Physical Security Token, which costs $20.
Yes, you can access Mobile Banking provided your mobile phone has access to the internet. If on international roaming, make sure you contact your mobile phone carrier for details of any additional fees or charges that may apply.
If you’re registered for Internet Banking, you can access Mobile Banking via our mobile site or our mobile app.
For Mobile Banking, simply head over to our Mobile Banking site. You can save the site as a favourite on your iPhone, Android or Windows device.
For our Suncorp Mobile Banking app, you can access Mobile Banking if you have an iPhone, iPad or Android device which is available on the Apple App Store and the Google Play Store.
You can download the Suncorp Mobile Banking App via the official App Stores for phone and tablet devices. If you’re an iPhone/iPad user (iOS), visit the App store and type ‘Suncorp Bank’.
Alternatively, if you’re an Android user, simply go to the Google Play store and type ‘Suncorp Bank’.
For Mobile Banking, simply head over to our Mobile Banking Site.
As a guide, if you log in and do a range of functions, the data the app uses is minimal. Approximately 100kb is used, which is the same as opening an average size email.
We apply a range of security measures to keep your personal information safe. We use security options like real time fraud monitoring, secure encryption, and 2-factor authentication. If you’d like extra security on your device, a security token will provide an additional layer of protection.
There aren’t any Suncorp Bank fees for accessing Mobile Banking. However, you may be charged for accessing the web, so it’s best to check with your mobile phone service provider.
To reset your passcode via the app:
- Go to the app home screen and tap ‘Forgot your password’
- Enter your customer ID, name and date of birth
- Press ‘send verification code to this number’ to continue with Mobile Banking.
Alternatively, you can login to Internet Banking to reset your password.
It means that your device operating system may be out of date. If you’re using the iPhone app, you may need to update your device’s operating system which is typically found in ‘Settings’ > ‘About device’.
You can easily reverse the transaction by transferring funds back into the correct account. If you’re unsure where the funds were transferred to, or you might have accidently transferred funds to accounts other than your own, you can contact us for help.
These details should be next to the BPAY symbol on the bill you’re paying. If you can’t find these details, it’s best to contact the biller or visit the BPAY website for more information.
A current balance incorporates all transactions that have been processed to your account. This may include funds which have been deposited to the account but not yet cleared (eg. a cheque deposit) and therefore are not available for withdrawal.
Likewise, it may include funds recently debited from the account (such as Visa card authorisations) that are yet to be processed to the account.
Your available balance is the money available for withdrawal from your account.
Visit an authorised app store for iOS and Android updates. Keeping your device’s operating system and the Suncorp Bank Mobile Banking app up to date ensures that you can access all the app’s features.
Simply tap on the bill inside of the ‘Outstanding/Paid in full’ screen, and press the delete icon (rubbish bin) on the top right-side corner.
Within the ‘Bill Summary’ screen, tap the contact and a numerical keypad will appear. Press on the tick icon to confirm changing the amount owed.
On the ‘Split With’ screen, tap on the contact you want to select. To change the contact simply press the ‘X’ icon at the top of your screen. You can also edit a contact’s details, like their bank account and name, from the ‘Bill Summary’ screen.
To add a manual payment: Tap on the bill on the 'Outstanding screen', Tap on the contact on the 'Bill details' screen, Press 'Add payment'.
To manually mark a bill as paid: Tap on the bill on the 'Outstanding' screen, tap on the contact on the 'Bill details' screen, and press 'Mark as paid'.
To remind a contact to pay you back: Tap on the bill on the 'Outstanding' screen, tap on the contact on the 'Bill details' screen, then press 'Send reminder'.
Billspliter works in 3 easy steps:
1. Enter the bill amount
2. Select the friends you’re splitting the bill with from your phone contacts
3. Your friends get an SMS with payment details and the app shows you when you’ve been paid back.
The text message gives your bank details, a reference number and how much they owe you.
Unfortunately, you can’t edit the BillSplitter message due to character limits and information requirements. We’ve kept this message simple and friendly to avoid any awkward or confusing bill splitting.
Learn more about how you can use BillSplitter today.
We only use the contacts in your phone for our BillSplitter. This feature helps you to easily split bills with contacts in your phone and keep track of your friends as they pay you back.
No, only your fingerprint should be stored on your device and used to access Suncorp Mobile App.
This helps to keep your personal information secure, much like your online banking password and passcode. Your Fingerprint Login should be treated with the same level of security.
Within the Mobile Banking App menu, tap 'Settings' and then 'Fingerprint Login'. Choose Fingerprint Login 'Turn off'.
You can set up Fingerprint Login on iOS and Android devices.
For iOS devices, go to 'Settings' and select 'Fingerprint Login' to register.
For Android devices, go to ‘Settings and select ‘Lock screen and security’ to register.
Once set up, you can log into the app by holding your finger down on the phone’s home button (iOS device) or fingerprint scanner (Android device).
To ensure Fingerprint Login is displayed within the Suncorp Mobile Banking App, you must set up your devices ‘Touch ID’ settings to use Fingerprint Login.
Yes, Fingerprint Login has the same high-level security as all of our authentication methods for mobile banking. Fingerprint Login is stored on your mobile device, so it’s important to have only your fingerprint is registered, to keep your personal information safe.
Read more about how we protect your money online.
If your phone’s gone, immediately contact us or log in to Internet Banking and send a secure message. We can disable your Mobile Banking and Customer ID to ensure that your personal information stays safe.
Download the Suncorp Banking Mobile App, register your device with your fingerprint, and then set up your Fingerprint Login’.
Delete the registered fingerprint on your device and set it up again to use Fingerprint Login. If it’s still not working, you can use your existing password or Passcode to sign-in to the app.
iPhone 5s or later, iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 or later.
Samsung devices (s6 and newer) and Android devices running 6.0 (Marshmallow and newer).
You can set your card PIN via Internet Banking and the Suncorp Mobile Banking App.
You can reset your PIN via Internet Banking and the Suncorp Mobile Banking App.
If you have locked your Visa Debit Card using the lock function in Suncorp Mobile Banking App you will need to unlock your card before you can reset your PIN.
Your verification code is only valid for 5 minutes. If you attempt to enter the code after this period, the system will display a message indicating that the verification code has expired.
If this occurs, you will need to generate a new verification code once the system allows you to do so. Once you have generated another verification code, you can update your PIN.
You can update your PIN for both Visa Debit and EFTPOS cards.
To reset your credit card PIN, navigate to Credit Card Services via the Manage Accounts link in Internet Banking.
The updated card PIN functionality is not currently available on the Suncorp App but will be in the future.
Yes. If the merchant allows a cash out option, and you have transaction accounts linked in your card, you can get cash out by pressing either the ‘cheque’ or ‘savings’ button.
However, you’re not able to get cash out with your Visa Debit card by pressing ‘credit’ through a merchant terminal.
Yes, you can. If your card has a chip, you can get cash out by pressing ‘credit’, ‘savings’ or ‘cheque’ at ATMs throughout Australia.
Yes, you can. The card’s chip and magnetic stripe allow you to swipe or insert your card, wherever Visa or EFTPOS is accepted (using a PIN).
No. Your card needs to be within 4cm of the Visa payWave reader, and held for half a second for a transaction to be processed. Also, the merchant must enter the amount for you to approve – so there won’t be any surprise purchases.
You’ll need to use your PIN for:
- point-of-sale terminals when you purchase goods and services
- cash out transactions if your card supports them
- ATM usage.
Not all transactions will need a PIN and in each case, the terminal will prompt for a PIN if it’s required.
Yes. You can check your card expiry date on the front of your card.
This depends on how you choose to use your Visa Debit card.
Fees and charges may apply for:
- ATM operator fees. Avoid these by using Suncorp Bank and rediATM networks or by selecting ‘cash out’ on an EFTPOS terminal when making a purchase
- Foreign Currency Conversion Fees
- Cash advances.
For more information, go to the fees and charges section of the Personal Deposit Accounts PID.
If you’ve temporarily misplaced your Visa Debit card, you can immediately place a temporary lock on the card via the Mobile Banking app. Go to ‘Manage Cards > Card Security.
Once you’ve found your Visa Debit card, remember to check for any unauthorised transactions. You can then unlock your card.
If your Visa Debit or credit card has been lost, stolen, or is no longer working as it should, please contact us immediately. If you’re outside of Australia, you can call +61 7 3362 1712 or Visa International.
Your Visa Debit card has a small antenna embedded in it, so when you wave it in front of the Visa payWave reader, it securely transmits payment instructions to the EFTPOS terminal to make your purchase.
No. You’ll need to be 16 years or older, and an Australian resident to be able to get a Visa Debit card with your everyday account.
No. Visa payWave terminals only make one transaction per card at a time. All terminals are tested and certified to ensure the card is only read once.
It’s just as secure as any other Visa chip card and carries multiple layers of security protection. Also, you won’t let go of your card during the entire transaction, which reduces the risk of fraud.
Your card PIN (Personal identification number) is a fraud and security measure for over-the-counter purchases, ATM and Suncorp Bank branch usage.
We’ll send you a Visa Debit card PIN when you order a new Visa Debit card, which is sent separately to your card upon approval of your application.
You can change your PIN at a Suncorp Bank ATM. Just remember to keep your PIN private for security reasons.
If you don’t know your PIN or have forgotten it, please contact us to arrange a new one to be sent to you.
The Visa small ticket transactions service, available at selected merchants, is a system that allows merchants to quickly process transactions without the need for a PIN when making a transaction of $35 or less. You won’t need cardholders to enter a new PIN.
Visa payWave is a contactless payment method which offers a quick and easy way to pay for items under $100.
You can also pay for purchases over $100 with payWave, but you’ll need to enter a PIN to authorise the transaction.
Visa payWave lets you make low value purchases quickly. If you’d like to get a receipt for the transaction, just ask the merchant before you pay.
You won’t be able to make transactions, including recurring payments that are set up on your Visa Debit. However, any direct debits set up from your account number will be processed.
If you’ve misplaced your Visa Debit card, you can immediately place a temporary lock on the card via the Mobile Banking app. Go to Manage Cards > Card Security.
Simply unlock it anytime using the app. Ensure that you don’t unlock the app if you suspect an unauthorised transaction has been made.
This is because certain businesses are eligible to register with Visa’s small ticket transaction service, which allows for transactions under $35.
No. You’ll be automatically covered by active Suncorp Visa Debit cards, including Business Visa Debit cards.
No. There aren’t any fees for using Verified by Visa.
No, you shouldn’t. Visa will assess a range of factors to determine whether a transaction requires further authentication.
This is proof that Verified by Visa is working to make your online experience as safe and secure as possible.
No problem. If you’re unable to enter the one-time Passcode which is supplied via SMS into the webpage, you’ll be prompted to enter additional information to help us confirm your identity.
You can still make online purchases at merchants that don’t offer Verified by Visa. Your purchase will be processed as a regular online transaction, but without the added security of Verified by Visa.
Verified by Visa provides additional security assurances when using your Visa Debit card to make online purchases.
You can shop online with Verified by Visa protection at any online merchant that supports Verified by Visa. You can identify these sites by looking for the logo at the top of the page.
It’s a more secure method for checking that it’s you making the purchase.
No. You can’t get cash out using Visa payWave. But if you have transaction accounts linked to your card and the merchant allows the ‘cash out’ option, you can get cash by either pressing the ‘cheque’ or ‘savings’ button after swiping your card or inserting it into the terminal.
The Visa payWave platform is based on secure EMV chip technology which offers data protection and transaction security.
Hold your card within 4 cm of the secure contactless reader for about half a second. You can then remove your card and the transaction will be complete.
You can use your Suncorp Bank Visa payWave debit card for transactions of any amount while you’re in Australia. For purchases under $100, you can wave and go, otherwise you’ll need to enter your PIN.
While the solutions are different, the small ticket transaction service in Australia has been specifically designed to complement Visa payWave. It offers you a range of payment choices and benefits.
With Samsung Pay, you can use your compatible device to securely pay using your Clear Options credit card in stores and within apps.
Simply tap your phone at a contactless EFTPOS machine for purchases under $100. You’ll need your Suncorp Clear Options credit card PIN for purchases over $100.
For EFTPOS machines without contactless technology (where you currently have to insert your card), tap over the screen, choose ‘credit card’ account and enter your PIN.
It’s a simple, secure and convenient way to pay that doesn’t require searching through your wallet or purse.
All Suncorp Clear Options Credit cards can be used with Samsung Pay. Suncorp Visa Debit and EFTPOS cards are not currently accepted.
No. Suncorp Visa Debit and Suncorp EFTPOS cards aren’t currently compatible with Samsung Pay.
You can use Samsung Pay on the following devices:
- Galaxy Note5 phone
- Samsung Gear S2 and S3
- Galaxy S6, Galaxy S6 edge (Note, these two devices only support Samsung Pay transactions made on contactless terminals)
- Galaxy S6 edge+
- Galaxy S7, Galaxy S7 edge
- Galaxy S8, Galaxy S8 edge
First, you’ll need to update your Samsung device to Marshmallow 6.0 software. This ensure you will automatically have the Samsung Pay app loaded to your phone.
Second, check that your mobile phone number is registered with your Suncorp account. Simply contact us if you aren’t sure.
Third, ensure that you have a Samsung account – sign up for free during the Samsung Pay set up process.
Follow these simple steps:
- Sign in to Samsung Pay with your Samsung account.
- Set up your Samsung Pay PIN or fingerprint – this will be used for all your Samsung Pay transactions.
- If you choose to use your fingerprint and have not already registered a fingerprint on your device, you will be asked to register your fingerprint.
- Samsung Pay will ask you to verify your fingerprint. You will then be asked to create a Samsung Pay PIN.
Your Samsung Pay is now set up and you can add your Suncorp Clear Options credit cards.
Go to the Samsung Pay app:
- Select 'Add Card'.
- Put your card on a flat surface. Your device will take a photo of your card in the frame on screen to read the card number. Alternatively, you can enter in your card number manually.
- Follow the instructions on screen to enter in your details.
- Read, understand and accept The Suncorp Terms & Conditions
- Select SMS or Call Issuer option to verify your identity. If you select SMS, Suncorp will send you an Online Activation Code (OAC) via SMS that you will need to enter to continue. You will be asked to use your finger to sign your signature on the screen.
After this, you’ll be ready to use your card with Samsung Pay.
You can use it anywhere you currently swipe or tap your card to pay. However, it won’t work with card readers where you can only insert your card.
No, you don’t. Your phone uses near field communication (NFC) to communicate with the EFTPOS machine. However, you will need an active internet connect to set up Samsung Pay and register your card.
No. It won’t work at ATMs. You’ll need your physical card to complete transactions.
- Swipe up from the home button or open the Samsung Pay app
- Select the card you want to pay with by swiping left or right.
- Verify your fingerprint (or alternatively enter your Samsung Pay PIN) and touch your phone to either the card reader or contactless reader.
Yes. If your card works overseas, you’ll be able to make purchases with Samsung Pay.
No, online and in-app purchases aren’t supported by Samsung Pay.
The same daily spending limits that apply to your card transactions will apply to Samsung Pay.
Yes. You can add up to 10 payment cards to Samsung Pay. You’ll need to use a Suncorp Clear Options credit card when using Samsung Pay.
Yes, it’s secure. There are several features which keep your card secure, including:
- Your physical card number is not stored on your phone
- You’re protected against any unauthorised transactions
- You’ll create a unique PIN or register your fingerprint
- You can enable Samsung’s Find My Mobile feature to locate, lock and even wipe the device.
Your actual card is never stored on your device when using Samsung Pay. Instead, it’s replaced by a unique digital card number each time you add a new card to your device.
You’ll have to install the Samsung Pay App and register your cards again. Remember to delete the cards from your old device.
Yes. Eligible Suncorp Clear Options credit cards added to Samsung Pay will continue to get all the security, benefits and rewards that you receive today with your physical card.
Yes. You’ll receive rewards points for all eligible transactions as per the Suncorp Rewards.
Yes, all the insurance benefits that come with your Suncorp Clear Options credit card are still available when you make transactions with Samsung Pay.
To remove your card, you can select the card and click ‘more’ in the upper right-hand corner of the screen.
Then ‘delete’ the payment card to remove it from Samsung Pay, once you authenticate it either with your fingerprint or PIN.
If you’ve upgraded your credit card, you can continue to use Samsung Pay with your old card until your new card is activated. You won't need to register again. Once your new card is activated, the Digital Card Number will be updated automatically when you make your next transaction using Samsung Pay.
Your expired credit card will still be visible on the Samsung Pay app, but any transactions that you make might be declined. You won't need to register your new card on Samsung Pay because once your new card is activated, the Digital Card Number will be updated automatically when you make your next transaction using Samsung Pay.
Yes. If you return an item paid with Samsung Pay, depending on the store’s return policy, you may be required to tap or wave your phone on the payment terminal to complete the transaction.
You will be able to return merchandise that you purchased using Samsung Pay based on the stores return policy. If you return an item paid with Samsung Pay, the store may require you to tap, wave or swipe your phone on the payment terminal to complete the transaction.
Yes. You can see the latest 10 transactions in your digital wallet for each card. To view more transactions, simply scroll down to view the transaction history.
- Press and hold the Back key to launch Samsung Pay.
- Rotate the bezel to select the ‘Add card’ option.
- Follow the prompts that will appear on your paired mobile device to complete the set up of Samsung Pay.
- Press and hold the Back key to launch Samsung Pay.
- Select ‘More options’.
- If you added multiple cards to your Samsung Gear device, rotate the bezel to the card you want to delete.
- Select ‘Delete’.
- Select the ‘tick’ to confirm deletion.
To remove your card, you can select the card and click ‘more’ in the upper right-hand corner of the screen.
Then ‘delete’ the payment card to remove it from Samsung Pay, once you authenticate it either with your fingerprint or PIN.
Google Pay is a free app that allows you to use your compatible Android smart device to simply and securely pay in-store or via merchant’s apps.
You’ll need an eligible card on your NFC-enabled Android device.
Google Pay is available on both personal and business Suncorp Visa Debit cards. It’s not currently supported on our Clear Options credit card.
Your Visa Debit card is allocated a Virtual Account Number (VAN). This is used instead of your physical card number when you make a purchase using Google Pay.
It’s free to download the app, but data usage charges may apply. There aren’t any payment fees for Google Pay, however account transaction fees may apply depending on your account type.
Simply check your device for the Google Pay app or download the app on the Google Play store.
- Open Google Pay and tap the plus sign in the bottom right corner.
- Capture your card information by taking a photo of your card or entering your card information manually.
As many cards as you want, but you must be the owner of all cards loaded into the app.
Yes. You can add your card to multiple eligible devices. But it’ll require you to complete the registration process for each device.
Simply tap your device on the contactless terminal for purchases under $100.
For purchases over $100, you may need to unlock your device and, depending on the terminal, you may need to enter your pin.
No, not at this stage. Your plastic card will be required to withdraw cash.
It’ll be the first card you add. But you can choose your default card. Visit the Managing your card in Google Pay section of the FAQs for instructions on how to change your default card.
It’ll work in countries where Visa contactless payments are accepted. We recommend that you take your physical card as a backup, as not all merchants allow contactless payments.
Yes. You can view the last 10 transactions made using your card registered for Google Pay.
Alternatively, you can log in to the Suncorp Mobile App or Internet Banking to view your full list of transactions.
It depends on the store. You may need your plastic card because not all terminals enable you to tap to return your purchase.
Yes – only supported devices can run both Google Pay and Samsung Pay wallets. If your device is not supported, you’ll need to download the Google Pay app and add your Suncorp Visa Debit card to the wallet.
No. But you can only perform a limited number of Google Pay purchases without an internet connection. You’ll therefore need to access a data network or Wi-Fi connection while overseas.
The number of offline purchases available will re-set once you have reconnected your device to the internet.
No. Your replacement Suncorp Visa Debit card will automatically be updated with your Google Pay Virtual Account Number.
Contact us immediately and we’ll cancel your card and order you a replacement.
Once your new card arrives, you’ll need to wait a day before you can continue to make purchases using Google Pay. Your new card will automatically update itself in Google Pay, so there’s no need to register the card.
So, you’ve got a new device? You’ll need to add your card again to Google Pay by following the same registration process. Remember to remove your card from Google Pay if you no longer intend to use the app or you sell your device.
We’ve probably updated the cards design since your last card was issued. However, the image shown doesn’t affect the use of the card with Google Pay.
You’re protected through your Android device’s security settings (e.g. PIN or password), SSL technology that encrypts your payment information, and you’ll receive notifications for transactions you make.
In addition, Suncorp monitors your transaction history 24/7, to identify any unusual activity. You can contact Google directly about your device’s security features.
No. All registered cards stored in Google Pay are assigned a Virtual Account Number. This number is used instead of your plastic card number, so your payment information is not shared with the merchant.
Apple, iPhone and App Store are trademarks of Apple Inc.
Google Play and the Google Play logo are trademarks of Google Inc.
Apple Pay lets you use your compatible iPhone, iPad, Apple Watch, or Mac device to simply and securely pay with your eligible Suncorp Visa Debit cards in stores, within apps and on the web with Safari.
To make purchases, you’ll need add your eligible card on to your compatible Apple device. Once your card has been added and identity verified, you can make payments by holding your device up to the contactless payment terminal.
You can use Apple Pay to make payments at any merchant where contactless payments are accepted. Simply look for the contactless symbol or Apple Pay mark.
You may also use Apple Pay in-app and on the web with Safari when you see the “Buy with Apple Pay” button or Apple Pay as a payment option.
You can add your Visa Debit card to:
- iPhone SE, iPhone 6 or later (in store, within apps and web purchases)
- Apple Watch paired with iPhone 5 or later (in store and app purchases only)
- iPad Pro, iPad Air 2, iPad mini 3 or later (within apps and web purchases only)
- Macbook Pro with Touch ID (web purchases with Safari only) or a Mac model introduced in 2012 or later with an Apple Pay-enabled iPhone or Apple Watch.
To check if your device is compatible, please visit the Apple Pay support page.
All Suncorp Visa Debit cards stored in Apple Pay are allocated a Device Account Number. This unique number ensures your payment information isn’t stored on your device or shared with the merchant when making a payment.
You can find your Device Account Number by opening the Wallet app, selecting your card and tapping the (i) symbol in the bottom righter corner.
It’s free to download the app, but data usage charges may apply.
There aren’t any payment fees, however, account transaction fees may apply depending on your account type.
You can add your Suncorp Visa Debit card to your iPhone, iPad, Apple Watch, or Mac. If you want to use Apple Pay with more than one device, you need to add your card to each device.
To get stated you’ll require:
- Updated device with the latest version of iOS, watchOS or macOS.
- A passcode set on your device (optional FaceID or Touch ID) and an Apple ID signed in to iCloud.
- Active internet connection.
For more information, please visit our Apple Pay webpage.
To set up Apple Pay on your device:
- Open the Wallet app on your Apple device, and click on ‘Add card’. Scan your card or enter the details manually to add it.
- Enter your card’s security code to add your credit or debit card affiliated with your iTunes Account. Or, tap ‘Add a different card’ and use your iPhone camera to scan the card information.
- Your card has now been added to Apple Wallet and you’re ready to Tap and Pay anywhere you see this symbol.
To make in-store purchases on your iPhone, hold it down to the contactless terminal, then authenticate it with your passcode, Face ID or Touch ID.
To make in-store purchases on your Apple Watch, double click the side button on your Apple Watch and hold the watch face near the contactless reader.
For more information, see the Apple Pay support page .
No. At this stage you can’t use Apply Pay to withdraw cash from ATMs or in a Suncorp Bank branch. You’ll need to use your plastic card to complete these transactions.
You can choose which registered Suncorp card you’d like to use as a default. See the 'Managing your card in Apple Pay section' of the FAQs for instructions on how to change your default card.
No. You don’t need an internet connect to use Apple Pay in stores.
Apple Pay will work in all countries where contactless payments are accepted. We recommend you take your plastic card as a backup, as not all merchants in all countries may support contactless payments.
Yes. If you need to return a purchase, you may be asked to provide the last four digits of your Device Account Number.
Find this by going into ‘Settings’, then ‘Wallet & Apple Pay’ and then select the card used to make the purchase. Alternatively, you may need to use your plastic card.
You can view your cards in the Wallet app, or via Settings > Wallet & Apple Pay.
You can change your default card on your iPhone or iPad in your Wallet app. To change your default card on your Apple Watch, open the Watch app on your iPhone and go to the ‘My Watch’ tab.
You can remove your card from Apple Pay by opening the “Settings” app. Select “Wallet & Apple Pay”, then select the card you wish to remove. Scroll down and tap “Remove Card”.
You can also remove a card in the Wallet app by selecting the card and tapping the “info” symbol on bottom right of screen. Scroll down and tap “Remove Card”.
If you disable Face ID, Touch ID or device passcode or sign out of iCloud, all of your debit and credit cards will be removed from the device.
No. Your replacement Suncorp Visa Debit card will automatically be updated with Apple Pay. You can continue to use Apple Pay to make purchases while you wait for your new plastic card.
If your device is lost or stolen, sign in to icloud.com/find on a Mac or PC, or use the Find My iPhone app on another iPhone or iPad. You can use the Find My iPhone app to help you find or remotely lock the device and disable the use of Apple Pay. Alternatively, you can log into iCloud.com and remove all cards from Apple Pay remotely.
If neither of these options are available, call Suncorp Bank on 1800 290 869 and we can remove your registered card from Apple Pay.
See more on the Apple Pay support page.
If you replace or update your device, you’ll need to re-add your card(s) to the device. Go to the 'Getting Started' section of the FAQs.
Our card design may have been updated since your card was issued. However, the image shown doesn’t affect the use of the card with Apple Pay.
No. Any card added to your Watch app is treated independently to the card(s) on your other devices.
Yes. The cards on your Apple Watch will be removed if your watch is unpaired from your iPhone.
You’re protected through your Apple device’s security settings (i.e. Face ID, Touch ID or your device passcode) on every transaction.
In addition, Suncorp monitors your transaction history 24/7, to identify any unusual activity. For further information on Apple Pay security, visit the Apple support page .
No. Your physical card number will not be shown to the merchant when making transactions.
Apple, iPhone and App Store are trademarks of Apple Inc.
Google Play and the Google Play logo are trademarks of Google Inc.