Suncorp Secured App FAQs

The Suncorp Secured App is a Two-Factor Authentication App that provides an additional layer of security when accessing and managing your Suncorp Bank accounts online. It’s free, easy-to-use and secure. It works by generating a unique Security Token Code for you to enter when prompted by Internet Banking, Suncorp Bank App or the Suncorp App.

The Suncorp Secured App provides an additional layer of security when accessing and managing your Suncorp Bank accounts online. It allows you to quickly generate a unique Security Token Code in just a few clicks.

When you register your details on the Suncorp Secured App, you’ll be asked to enter the Security Token Code from your Physical Security Token one last time. After that, the Physical Security Token you previously used will be immediately deactivated and you can start using the Suncorp Secured App to generate Security Token Codes. If you’d like to safely dispose of the hard token, please take it to your local Suncorp branch.

You’ll be asked to enter a Security Token Code to authenticate certain transactions such as changing your daily transfer limit. The Suncorp Secured App allows you to generate the Security Token Code in a fast and secure way in just a few steps.

The Suncorp Secured App is available on Apple iOS and Android devices using the following operating systems:

• iOS 8.0 or later (compatible with iPhone, iPad and iPod touch)
• Android 5.0 or later

You can download the app from Google Play or the App Store.

You can only use the Suncorp Secured App on one device. If you register the App on a new device, the App will deactivate on the first device. 

Here’s how you can transfer your Suncorp Secured App to a new device:

• Download the Suncorp Secured App from Google Play or the App Store onto the new device.
• Log into the Suncorp Secured App on your new device using your existing Suncorp Bank Customer ID and password.

If no longer have access to your previous device, please contact us on 13 11 55.

If your phone or tablet has been lost or stolen, please contact our Customer Support team on 13 11 55 to deactivate the Suncorp Secured App from the compromised device.

If you’ve forgotten your Suncorp Secured 6-digit PIN code, please contact our Customer Support team on 13 11 55 who can issue you with a new 6-digit PIN.

If you no longer wish to use the Suncorp Secured App, you need to deactivate your Suncorp Secured Token (deleting the App will not deactivate your Suncorp Secured Token). 

Here’s how to deactivate:

• Log into Suncorp Secured App and click on the ‘cog wheel’ in the upper left corner.
• Tap ‘Deactivate Token’. On the next screen confirm by tapping ‘Deactivate’.

Alternatively, contact us on 13 11 55 for assistance.

Note: If you have previously reset your daily limit, after deregistering it will reset to the default limit of $5,000.

If you delete the App, reinstall it and complete the set-up process. Alternatively, contact us on 13 11 55 for assistance.

You can only use the Suncorp Secured App on one device. 

If you would like to use the App on a different device, you can transfer your Suncorp Secured App registration to that device. Here’s how:

• Download the Suncorp Secured App from Google Play or the App Store onto the new device.
• Log into the Suncorp Secured App on your new device using your existing Suncorp Bank Customer ID and password.

If you no longer have access to your previous device, please contact us on 13 11 55.