Suncorp Security Token App FAQs
When you register your details on the Suncorp Secured App, you’ll be asked to enter the Security Token Code from your Physical Security Token one last time.
After that, the Physical Security Token you previously used will be immediately deactivated and you can start using the Suncorp Secured App to quickly and easily generate your codes. If you’d like to safely dispose of the hard token, please take it to your local Suncorp store.
If you change your phone or tablet, you can transfer your Suncorp Secured App to your new device by downloading the Suncorp Secured App onto the new device and logging in using your existing Banking Credentials or Suncorp ID. You need to enter the Token Code from your previous device to log in to the Suncorp Secured App on your new device. If you don’t have access to your previous device anymore, please contact us on 13 11 55.
You can only use the Suncorp Secured App on one device, so if you download the app onto a second device and register, that will deactivate the Suncorp Secured App on the first device.
If you wish to deregister from the Suncorp Secured App, please contact us on 13 11 55. Deleting the Suncorp Secured App from your device will not deregister you as a token user.
Note: If you no longer have a Security Token enabled, default daily limits will apply when Suncorp Secured App is deregistered.
You can only use the Suncorp Secured App on one device.
If you download and register the App on a second device, that will deactivate the Suncorp Secured App on the first device.
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