Suncorp Bank Secured App FAQs

The Suncorp Bank Secured App is a Two-Factor Authentication App that provides an additional layer of security when accessing and managing your Suncorp Bank accounts online. It’s free, easy-to-use and secure. It works by generating a unique Security Token Code for you to enter when prompted by Internet Banking or the Suncorp Bank App.

The Suncorp Bank Secured App provides an additional layer of security when accessing and managing your Suncorp Bank accounts online. It allows you to quickly generate a unique Security Token Code in just a few clicks.

When you register your details on the Suncorp Bank Secured App, you’ll be asked to enter the Security Token Code from your Physical Security Token one last time. After that, the Physical Security Token you previously used will be immediately deactivated and you can start using the Suncorp Bank Secured App to generate Security Token Codes. If you’d like to safely dispose of the hard token, please take it to your local Suncorp Bank branch.

You’ll be asked to enter a Security Token Code to authenticate certain transactions such as changing your daily transfer limit. The Suncorp Bank Secured App allows you to generate the Security Token Code in a fast and secure way in just a few steps.

The Suncorp Bank Secured App is available on Apple iOS and Android™ devices using the following operating systems:

• iOS 10.0 or later (compatible with iPhone, iPad and iPod touch)
• Android 6.0 or later

You can download the app from Google Play™ or the App Store®.

You can only use the Suncorp Bank Secured App on one device. If you register the App on a new device, the App will deactivate on the first device. 

Here’s how you can transfer your Suncorp Bank Secured App to a new device:

• Download the Suncorp Bank Secured App from Google Play™ or the App Store® onto the new device.
• Log into the Suncorp Bank Secured App on your new device using your existing Suncorp Bank Customer ID and password.

If no longer have access to your previous device, please contact us.

If your phone or tablet has been lost or stolen, please contact our Customer Support team on 13 11 55 to deactivate the Suncorp Bank Secured App from the compromised device.

If you’ve forgotten your Suncorp Bank Secured App 6-digit PIN, tap on ‘Forgot your PIN’ from the App’s login screen and enter your existing Suncorp Bank Customer ID or email address and follow the prompts.

If you no longer wish to use the Suncorp Bank Secured App, you need to deactivate your Suncorp Bank Secured Token (deleting the App will not deactivate your Suncorp Bank Secured Token). 

Here’s how to deactivate:

• Log into Suncorp Bank Secured App and click on the ‘cog wheel’ in the upper left corner.
• Tap ‘Deactivate Token’. On the next screen confirm by tapping ‘Deactivate’.

Note: If you have previously reset your daily limit, after deregistering it will reset to the default limit of $5,000.

If you delete the Suncorp Bank Secured App, reinstall it and complete the set-up process.

You can only use the Suncorp Bank Secured App on one device. 

If you would like to use the App on a different device, you can transfer your Suncorp Bank Secured App registration to that device. Here’s how:

• Download the Suncorp Bank Secured App from Google Play® or the App Store™ onto the new device.
• Log into the Suncorp Bank Secured App on your new device using your existing Suncorp Bank Customer ID and password.

Apple, the Apple logo, Apple Pay and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
App Store is a service mark of Apple Inc

Google Pay, the Google Pay logo, Google Play and the Google Play logo are trademarks of Google LLC.
Android is a trademark of Google LLC.