Suncorp Bank will never send you an email asking you to verify your details, reset your account or supply any personal details.
No Suncorp Bank email will contain active or clickable links. When logging into Suncorp Bank's Internet Banking, check that the web address or URL of the website looks valid. Become familiar with our Internet Banking website and logon screen - the most obvious way to identify a fake website is to check the address bar. We will only ever ask you to provide your Customer ID, password and token code.
If you receive a suspicious email appearing to have been sent by Suncorp Bank, DON'T click on any links or attachments in the email. Forward the email to us at email@example.com. If you suspect you have responded to a fraudulent email or been a victim of fraud, contact us immediately on 13 11 55.
Inspect the front of the ATM for unusual or non-standard appearances around the card slot reader such as scratches, marks, adhesive and tape residue that could indicate that the ATM has been tampered with.
Keep your hand covering your PIN. When shopping and paying via EFTPOS, keep an eye on your card at all times. If you notice anything unusual, let Suncorp Bank know by calling 13 11 55.
Cheque fraud is the use of a cheque to obtain financial advantage by:
-altering the cheque (payee/amount) without appropriate authority
-theft of legitimate cheques and subsequent alteration
-the use of false invoices to solicit legitimate cheques
-depositing a cheque into a third party account without authority
-Issuing a cheque when there are insufficient funds are in the account to cover the cheque.
Cheque fraud can be conducted by internal and external parties to your accounts.
Card fraud can occur in a number of ways, including when your card is lost or stolen, when the card is intercepted in the mail or when you used a compromised device, such as an ATM/EFTPOS, or a compromised website. Your card information may also be captured by a computer virus, specifically designed to capture your personal information, including card numbers.
You can protect yourself by ensuring you:
-Memorise your personal identification number (PIN) and destroy the original record. Don't use the same PIN for all your cards and don't choose your birth date or other easily identifiable numbers that might be on something else in your wallet. Do not record your PIN on your phone, even if it's disguised.
-Ensure your contact details, including your mobile phone number are up to date. Check statements and call Suncorp -Bank immediately if you see anything suspicious.
-Do not let your card out of your sight at anytime - for example, at a restaurant - go with the card. Card fraud happens everywhere in the world - be just as vigilant when travelling overseas. Use ATMs in well lit areas. Notify Suncorp Bank before you travel overseas.
-Always sign your card in ink as soon as you receive it.
-Keep track of when new and reissued cards should arrive, and call Suncorp Bank if they don't arrive on time.
-Make sure your mailbox is secure, and that only you and the postal carrier have access to it.
-Tear up or shred all card receipts before you throw them away. Keep your statements in a safe place.
-When you use your card online, make sure you are using a secure website. Look for a small key or lock symbol, depending on your browser this may be at the bottom right of your browser window or to the left of the website URL. Deal only with reputable businesses and remember that if it sounds too good to be true, it probably is, especially when shopping online.
-Never give your card number to strangers or telemarketers who call you on the phone. Don't give your card number unless you initiated the call.
-Suncorp Bank will never call you to ask for your PIN.
Identity theft is a type of fraud where someone pretends to be someone else by assuming their identity. This is usually done to access that person's account to obtain loans and/or credit cards in their name.
Fraudsters usually obtain a new identity through telephone and internet scams, as well as going through mailboxes and rubbish bins, looking for financial information, such as statements.
Your information can be obtained in many ways:
-Theft, including theft of mail from your mailbox at home
-By going through your garbage bins
The following can be used to assume your identity:
-Date of birth
-Utilities bills (phone, gas, water and rates notices)
You can protect yourself by ensuring your contact details are up to date and your mail is not going to an old address.
-Secure your mailbox with a padlock and keep all your personal documents in a safe and secure place.
-Report lost wallets, lost identification and lost bank cards. Suncorp Bank has a dedicated hotline for reporting lost or stolen banks cards 1800 775 020
-Shred all documents with a quality shredder before throwing them in the bin.
-Notify Suncorp Bank if you notice any unusual transactions on your accounts.
-If you receive mail from a financial institution you don't bank with, advise them immediately.
-Regularly check your credit history with www.mycreditfile.com.au