Banking Security FAQs
We take online banking security very seriously at Suncorp so our systems and processes are designed to keep your details safe and secure always. However, things like identity theft and card fraud do happen.
ATM skimming occurs when hidden electronics are attached to an ATM to steal card details, such as PIN numbers and personal information, and use them to access cash in the account.
Here are some steps to avoid ATM skimming:
- Pay attention to the card reader slot and the ATM keypad area
- Use the chip capability of your card, instead of swiping when you make a purchase
- Inspect the front of the ATM for unusual or non-standard appearances around the card slot reader such as scratches, marks, adhesive and tape residue that could indicate that the ATM has been tampered with
- Use your hand to cover the keypad when entering your PIN
If you notice anything unusual, please contact us immediately.
Identity theft is a type of fraud where someone pretends to be someone else by assuming their identity.
You can protect yourself against identity theft by:
- Ensuring your contact details are up to date and your mail is not going to an old address
- Securing your mailbox with a padlock
- Report lost wallets, identification and bank cards immediately (you can let us know about your Suncorp card/s by calling our hotline on 1800 775 020)
- Shred all documents with a quality shredder before throwing them in the bin
- Notify Suncorp Bank if you notice any unusual transactions on your accounts
- If you receive mail from a financial institution you don't bank with, advise them immediately
- Regularly check your credit history
It’s recommended that you change your credit or debit card personal identification number (PIN) if you suspect someone has seen you enter it when making a purchase.
Absolutely! They’re just like making a payment using EFTPOS, except you don’t always have to use your card PIN.
When you register your details on the Suncorp Secured App, you’ll be asked to enter the Security Token Code from your Physical Security Token one last time.
After that, the Physical Security Token you previously used will be immediately deactivated and you can start using the Suncorp Secured App to quickly and easily generate your codes. If you’d like to safely dispose of the hard token, please take it to your local Suncorp store.
If you change your phone or tablet, you can transfer your Suncorp Secured App to your new device by downloading the Suncorp Secured App onto the new device and logging in using your existing Banking Credentials or Suncorp ID. You need to enter the Token Code from your previous device to log in to the Suncorp Secured App on your new device. If you don’t have access to your previous device anymore, please contact us on 13 11 55.
You can only use the Suncorp Secured App on one device, so if you download the app onto a second device and register, that will deactivate the Suncorp Secured App on the first device.
If you wish to deregister from the Suncorp Secured App, please contact us on 13 11 55. Deleting the Suncorp Secured App from your device will not deregister you as a token user.
Note: If you no longer have a Security Token enabled, default daily limits will apply when Suncorp Secured App is deregistered.
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