If you can’t make your PayLater payments – or don’t think you’ll be able to soon, we’re here to help.

Please contact us as soon as possible on 1800 225 223 (8:30am–5pm, Mon-Fri, AEST) or submit a request for assistance. Our Customer Assist team can help you get the support you need.

We’ll send reminders to make sure you’re aware when payments are due and when they’re overdue. To help us help you, please make sure your email and phone number are always up to date with us.

You might also consider contacting a financial counsellor to discuss your situation. Some financial counsellors provide free and confidential service, and may be able to assist you to overcome financial difficulty. Learn more about accessing financial counselling and other resources that can help.